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Help Desk Analyst Jobs in Alberta (NOW HIRING)

A&A Business Consulting

Help Desk Intern

Calgary, AB · On-site

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise ... analysis Aptitude for learning software quickly and with minimal instruction Ability to handle ...

Wajax

IT Help Desk II

Acheson, AB · On-site

CA$65K - CA$75K/yr

Mentoring other IT help desk personnel on hardware and software problem analysis and resolution * Provides and delegates tasks as they relate to workloads. * Attend assigned training sessions, learn ...

Wajax

IT Help Desk II

Calgary, AB · On-site

CA$65K - CA$75K/yr

Mentoring other IT help desk personnel on hardware and software problem analysis and resolution * Provides and delegates tasks as they relate to workloads. * Attend assigned training sessions, learn ...

Wajax

IT Help Desk II

Edmonton, AB · On-site

CA$65K - CA$75K/yr

Mentoring other IT help desk personnel on hardware and software problem analysis and resolution * Provides and delegates tasks as they relate to workloads. * Attend assigned training sessions, learn ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

Charter (Canada)

IT Support Analyst

Calgary, AB

$37 - $45/hr

... in IT support, help desk, or infrastructure support. * Hands-on experience with Windows ... Strong troubleshooting, analytical, organizational, and customer service skills. * Excellent verbal ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

... Desk Technician is responsible for providing senior level technical assistance and support to ... Root cause analysis Thank you for your interest in CompuVision. We appreciate all applications ...

Wajax

IT ASSOCIATE NETWORK ADMINISTRATOR

Calgary, AB · On-site

CA$50K - CA$55K/yr

The Opportunity Provides technical administration, support, and analysis of the company's critical ... Respond to IT Help Desk tickets to troubleshoot and resolve operational service requests, incidents ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Alberta

Help Desk Analyst information

See Alberta salary details

$12

$23

$34

How much do help desk analyst jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for help desk analyst in Alberta is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Alberta? The most popular types of Help Desk Analyst jobs in Alberta are:
What are popular job titles related to Help Desk Analyst jobs in Alberta? For Help Desk Analyst jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Alberta look for? The top searched job categories for Help Desk Analyst jobs in Alberta are:
What are popular job titles related to Help Desk Analyst jobs in AB? For Help Desk Analyst jobs in AB, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Alberta as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $48,454 per year, or $23.3 per hour.

Service Desk Analyst

Mount Royal University

Calgary, AB • On-site

Other

Posted 9 days ago

Job description

About the Department of Information Technology Services Mount Royal University's Information Technology Services (ITS) supports our mission by providing technical support, solutions, and diversified services to the Mount Royal community. Committed to service excellence and innovation, ITS leverages frameworks such as ITIL 4 and the ServiceNow platform to streamline operations and enhance the user experience for students, faculty, and staff. Our teams prioritize both frontline support, ranging from technical troubleshooting and password assistance to in person help at our service desk, and the strategic management of IT services.

We are dedicated to maintaining a secure and collaborative environment, actively promoting cybersecurity awareness and ensuring our technological infrastructure aligns with the University's academic and operational goals. About the Role The Service Desk Analyst is responsible for organizing and maintaining the efficient operations of the Service Desk. The primary duties involve analyzing service desk requests received from students, faculty, and staff, offering direct assistance whenever possible, and routing requests to the appropriate IT teams when necessary.

As an expert in processing incidents and service requests, the analyst utilizes an established incident management system to ensure timely resolution. This position demands a combination of technical intelligence, creativity, and exceptional interpersonal skills to provide high quality support. The role requires the ability to organize, prioritize, and work effectively both independently and as part of a collaborative, team oriented environment.

This is a full-time position, working 35 hours per week. Responsibilities Act as liaison and assist all levels of university users with their questions and needs Clarify the nature of a problem and provide first line analysis and diagnosis Promptly escalate complex or unresolved issues to the appropriate IT team member Log incidents and service requests and maintain relevant records from submission to resolution: Identify and classify incident types and service interruptions cataloging them by symptom and resolution Be familiar with internal policies, procedures, guidelines and available help resources Stay up to date on-campus technology changes or issues Consistently review client issues and identify solutions and possible side effects. Inform users about the process and advise relevant persons of actions taken Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues Contribute to creation of support documentation in knowledge base Participate in special projects as assigned Respond to questions from walk-ups from various IT service points on campus in conjunction with other IT service staff when available Fulfill multiple roles as needed when operating from a satellite service desk and be prepared to multitask Provide introductory level of training on basic technology and university IT procedures to faculty and staff on campus Qualifications Two year diploma from a University or equivalent IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be considered an asset 2 - 3 year of related service desk or omnichannel support experience in information technology Service Now ITSM experience Google Suite and MS Office Suite experience Customer service expertise, including strong communication and interpersonal skills Ability to work independently and collaboratively in a fast-paced environment Ability to be resourceful, adaptable and exhibit self-confidence in tackling unfamiliar information would be an asset Closing Date: July 27, 2026 A cover letter and resume should be submitted in one .pdf formatted document

Please title your .pdf document as follows: [Last Name], [Requisition Number], [Contents].pdf (ex. Smith, 4321, CV.pdf).

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