Are you passionate about creating exceptional customer experiences? Doyou enjoy helping people and thrive in a fast-paced, team-oriented environment?
The Royal Glenora Club is looking for friendly, professional, andservice-focused part-time Member Services Representatives to join our team. Asthe first point of contact at our front desk, greeting members and guests,you'll play a key role in creating a welcoming experience while helping membersmake the most of everything the Club has to offer.
If you enjoy building relationships, solving problems, and providingoutstanding service, we'd love to hear from you.
What You'll Do
Welcome members and guests with a warm, friendly,and professional attitude.
Create exceptional member experiences throughknowledgeable and personalized service.
Serve as the central source of information forClub programs, services, events, and facilities.
Assist with program registrations, courtbookings, reservations, cancellations, and general member inquiries.
Process membership updates and maintain accuratemember information.
Sell and replenish retail and pro shopmerchandise while assisting members with purchases.
Answer and direct telephone calls usingprofessional telephone etiquette.
Receive and distribute mail, packages, and membermessages.
Resolve member concerns promptly andprofessionally, escalating when appropriate.
Work collaboratively with all Club departments to ensure seamlessmember service.
What You'll Bring
High school diploma or equivalent.
1-2 years of customer service experience(hospitality, recreation, retail, or similar environments are considered anasset).
A genuine passion for providing exceptionalcustomer service.
Strong communication and interpersonal skills.
Excellent administrative and organizational skills,with strong multitasking abilities.
Confidence in using computers and learning newsoftware systems.
Strong attention to detail and the ability toremain calm in a busy environment.
Ability to lift up to 40 lbs.
A positive attitude, reliability, and awillingness to work as part of a team.
A satisfactory security check will be required asa condition of employment.
Schedule Requirements
You will be required to have at least 24 hours per week availability, being flexible to work various shifts, including evenings until midnight,weekends, and holidays.
We value diversityand strive to create a workplace that is inclusive, respectful, and welcomingto everyone. Candidates of all backgrounds are encouraged to apply.
Employment Type: PART_TIME