The Role Answers, evaluates, and prioritizes helpdesk requests for assistance from users ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
The Role Answers, evaluates, and prioritizes helpdesk requests for assistance from users ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
IT Help Desk Intern
Edmonton, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
IT Help Desk Intern
Edmonton, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
IT Help Desk Intern
Acheson, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
IT Help Desk Intern
Acheson, AB · On-site
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
... tools) in order to help our clients achieve optimal operational efficiency. Our team helps ... Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
... tools) in order to help our clients achieve optimal operational efficiency. Our team helps ... Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT ...
Manager, IT Security
Calgary, AB · On-site +1
As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...
Manager, IT Security
Calgary, AB · On-site +1
As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...
Manager, IT Systems
Calgary, AB · On-site
We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto ...
Manager, IT Systems
Calgary, AB · On-site
We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto ...
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...
The IT Coordinator will be responsible for managing and supporting all End User Technology and ... Manage End user Technology environment e.g. Computers, mobile device , printers, helpdesk and user ...
The IT Coordinator will be responsible for managing and supporting all End User Technology and ... Manage End user Technology environment e.g. Computers, mobile device , printers, helpdesk and user ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... At least 3 years' experience managing & working with the following technologies: * At least 2 years ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... At least 3 years' experience managing & working with the following technologies: * At least 2 years ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... At least 3 years' experience managing & working with the following technologies: * At least 2 years ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... At least 3 years' experience managing & working with the following technologies: * At least 2 years ...
Title: Manager, IT Service Delivery Company: Hopewell Residential Management Employment Type: Full-time, Permanent Location: Calgary, AB About Hopewell Residential Hopewell Residential is one of ...
Title: Manager, IT Service Delivery Company: Hopewell Residential Management Employment Type: Full-time, Permanent Location: Calgary, AB About Hopewell Residential Hopewell Residential is one of ...
IT Support Specialist
Calgary, AB · On-site
You'll support employees across both Tech-Wood locations by troubleshooting issues, managing ... You'll help improve systems, support new initiatives, and work closely with every department to ...
Quick apply
IT Support Specialist
Calgary, AB · On-site
You'll support employees across both Tech-Wood locations by troubleshooting issues, managing ... You'll help improve systems, support new initiatives, and work closely with every department to ...
IT Support Specialist
Calgary, AB · On-site
You'll support employees across both Tech-Wood locations by troubleshooting issues, managing ... You'll help improve systems, support new initiatives, and work closely with every department to ...
IT Support Specialist
Calgary, AB · On-site
You'll support employees across both Tech-Wood locations by troubleshooting issues, managing ... You'll help improve systems, support new initiatives, and work closely with every department to ...
IT Administrator
Calgary, AB · On-site
Paid training and development to help you level up. * Make Your Mark: We're a flat organization ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...
Quick apply
IT Administrator
Calgary, AB · On-site
Paid training and development to help you level up. * Make Your Mark: We're a flat organization ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...
IT Administrator
Calgary, AB · Hybrid
Paid training and development to help you level up. * Make Your Mark: We're a flat organization ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...
IT Administrator
Calgary, AB · Hybrid
Paid training and development to help you level up. * Make Your Mark: We're a flat organization ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...
AI tools may help with organizing applications or surfacing relevant qualifications. However, no ... Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ...
AI tools may help with organizing applications or surfacing relevant qualifications. However, no ... Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ...
AI tools may help with organizing applications or surfacing relevant qualifications. However, no ... Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ...
AI tools may help with organizing applications or surfacing relevant qualifications. However, no ... Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ...
IT Support Specialist
Edmonton, AB · On-site
Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.
IT Support Specialist
Edmonton, AB · On-site
Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.
Site IT Lead
Calgary, AB · On-site
As we look to the future, we need creative, ambitious, and innovative professionals who can help us ... Maintain inventories and lifecycle management records for laptops, desktops, mobile devices ...
Site IT Lead
Calgary, AB · On-site
As we look to the future, we need creative, ambitious, and innovative professionals who can help us ... Maintain inventories and lifecycle management records for laptops, desktops, mobile devices ...
It Helpdesk Manager information
See Alberta salary details
$30K - $36.5K
5% of jobs
$36.5K - $43K
2% of jobs
$43K - $49.5K
2% of jobs
$54.6K is the 25th percentile. Wages below this are outliers.
$49.5K - $56K
20% of jobs
$56K - $62.5K
14% of jobs
The median wage is $64.8K / yr.
$62.5K - $69K
21% of jobs
$73K is the 75th percentile. Wages above this are outliers.
$69K - $75.5K
19% of jobs
$75.5K - $82K
8% of jobs
$82K - $88.5K
4% of jobs
$88.5K - $95K
3% of jobs
$95K - $101.5K
2% of jobs
$30K
$67K
$101.5K
How much do it helpdesk manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for it helpdesk manager in Alberta is $67,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $75,000.00 per year, depending on experience, location, and employer.
What is an IT Helpdesk manager?
IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What does an IT Helpdesk manager do?
As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.
What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?
To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.
What is the difference between It Helpdesk Manager vs It Support Specialist?
| Aspect | It Helpdesk Manager | It Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises helpdesk team, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | IT departments across industries, corporate helpdesks | Helpdesk and support centers, IT service providers |
The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.
What are the most commonly searched types of It Helpdesk jobs in Alberta?
The most popular types of It Helpdesk jobs in Alberta are:
What are popular job titles related to It Helpdesk Manager jobs in Alberta?
For It Helpdesk Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Alberta look for?
The top searched job categories for It Helpdesk Manager jobs in Alberta are:
What cities in Alberta are hiring for It Helpdesk Manager jobs?
Cities in Alberta with the most It Helpdesk Manager job openings:
Internship
Medical, Dental, Retirement
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
The Opportunity Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities. The Role Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution. Provide printing support for all sites. Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems. Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems. Provides and delegates tasks as it relates to workloads. Works with suppliers to deliver a better experience at all sites. Provides after hours on call support as required on a rotational basis. Helps co-ordinate and maintain quality standards Adheres to IT Services Policies, Procedures and Guidelines Supports organisational change Other duties as required The Candidate currently enrolled in a post-secondary program This role is required to be a co-op placement position • Diploma in Computer Science or equivalent IT certification. • Knowledge: Experience with desktop operating systems (Windows 7, 8, 10); • Bilingual in English and French is a definite asset • Knowledge of User Account Management; • Knowledge of Incident and Request Management; • Excellent analytical, troubleshooting and communication skills; • iPhones, Android devices and Tablets support The Company Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada - and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'. Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. Highlights include: Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility). Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility). Health Spending Account. Wajax led e-learning, and product training through industry leading manufacturers. Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services. Award-Winning Health and Wellness Program. \\ Together we get more done.