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It Helpdesk Manager Jobs in Alberta (NOW HIRING)

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...

Wajax

IT Help Desk Intern

Acheson, AB

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...

Wajax Limited

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Management; • Knowledge of Incident and Request Management; • Excellent analytical ...

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

... tools) in order to help our clients achieve optimal operational efficiency. Our team helps ... Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...

Clio

Manager, IT Systems

Calgary, AB · On-site

We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... At least 3 years' experience managing & working with the following technologies: * At least 2 years ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... At least 3 years' experience managing & working with the following technologies: * At least 2 years ...

Scandinavian Building Services

IT Analyst

Edmonton, AB · On-site

Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Paid training and development to help you level up. * Make Your Mark: We're a flat organization ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Paid training and development to help you level up. * Make Your Mark: We're a flat organization ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...

Fleetworthy

IT Support Specialist

Edmonton, AB

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.

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It Helpdesk Manager information

See Alberta salary details

$30K

$67K

$101.5K

How much do it helpdesk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it helpdesk manager in Alberta is $67,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Alberta?

The most popular types of It Helpdesk jobs in Alberta are:

What are popular job titles related to It Helpdesk Manager jobs in Alberta?

For It Helpdesk Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Alberta look for?

The top searched job categories for It Helpdesk Manager jobs in Alberta are:

What cities in Alberta are hiring for It Helpdesk Manager jobs?

Cities in Alberta with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Alberta as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $67,021 per year, or $32.2 per hour.

IT Help Desk Intern

Wajax

Edmonton, AB • On-site

Full-time

Medical, Dental, Retirement

Posted 15 days ago

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

  • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support for all sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at all sites.
  • Provides after hours on call support as required on a rotational basis.
  • Helps co-ordinate and maintain quality standards
  • Adheres to IT Services Policies, Procedures and Guidelines
  • Supports organisational change
  • Other duties as required

The Candidate

  • currently enrolled in a post-secondary program
  • This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);  
•  Bilingual in English and French  is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support 

The Company 

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

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