Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
You'll help improve systems, support new initiatives, and work closely with every department to ... d on broader technology initiatives. * Assist with network administration, cybersecurity ...
You'll help improve systems, support new initiatives, and work closely with every department to ... d on broader technology initiatives. * Assist with network administration, cybersecurity ...
IT Support Specialist
Calgary, AB · On-site
You'll help improve systems, support new initiatives, and work closely with every department to ... d on broader technology initiatives. * Assist with network administration, cybersecurity ...
Quick apply
IT Support Specialist
Calgary, AB · On-site
You'll help improve systems, support new initiatives, and work closely with every department to ... d on broader technology initiatives. * Assist with network administration, cybersecurity ...
As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...
As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...
IT Analyst
Edmonton, AB · On-site
As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...
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IT Analyst
Edmonton, AB · On-site
As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...
IT Administrator
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...
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IT Administrator
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...
Site IT Lead
Calgary, AB · On-site
As we look to the future, we need creative, ambitious, and innovative professionals who can help us ... and information governance requirements. Assist with deployment and support of project ...
Site IT Lead
Calgary, AB · On-site
As we look to the future, we need creative, ambitious, and innovative professionals who can help us ... and information governance requirements. Assist with deployment and support of project ...
IT Administrator
Calgary, AB · Hybrid
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...
IT Administrator
Calgary, AB · Hybrid
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...
Director of IT
Edmonton, AB · On-site
Director of IT Our Edmonton-based Client is searching for a Director of IT who reports directly to ... Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset
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Director of IT
Edmonton, AB · On-site
Director of IT Our Edmonton-based Client is searching for a Director of IT who reports directly to ... Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset
IT Analyst II
Calgary, AB · On-site
CA$42.12 - CA$56.86/hr
Are you ready to help shape the future of Diagnostic Imaging? Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting Medical Imaging services across the ...
IT Analyst II
Calgary, AB · On-site
CA$42.12 - CA$56.86/hr
Are you ready to help shape the future of Diagnostic Imaging? Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting Medical Imaging services across the ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
... to assist clients in assessing control activities, policies and procedures. Leverage various ... tools) in order to help our clients achieve optimal operational efficiency. Our team helps ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
... to assist clients in assessing control activities, policies and procedures. Leverage various ... tools) in order to help our clients achieve optimal operational efficiency. Our team helps ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to ... within agreed SLAs. * Assist in the setup, configuration, and maintenance of IT and OT ...
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The On-Site IT Operations Engineer is responsible for providing technical support and assistance to ... within agreed SLAs. * Assist in the setup, configuration, and maintenance of IT and OT ...
Manager, IT Security
Calgary, AB · On-site +1
As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...
Manager, IT Security
Calgary, AB · On-site +1
As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...
With a strong local presence and top-tier talent, we deliver high-quality services as we help our ... The purpose of the TRAITS Survey tool is to assist FLINT in understanding the behaviors of ...
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With a strong local presence and top-tier talent, we deliver high-quality services as we help our ... The purpose of the TRAITS Survey tool is to assist FLINT in understanding the behaviors of ...
It Helpdesk Assistant information
What does an IT Helpdesk Assistant do?
An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?
To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?
IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.
What is the difference between It Helpdesk Assistant vs IT Support Technician?
| Aspect | It Helpdesk Assistant | IT Support Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, sometimes more advanced |
| Work Environment | Helpdesk, office-based, remote support | On-site troubleshooting, technical support |
| Job Responsibilities | Responding to user queries, basic troubleshooting | Diagnosing and fixing hardware/software issues |
| Industry Usage | Common in corporate and educational settings | Used across various industries requiring technical support |
While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.
Is a helpdesk assistant a stressful job?
A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.
Is helpdesk a good entry level IT job?
Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.
What are the most commonly searched types of It Helpdesk jobs in Alberta?
The most popular types of It Helpdesk jobs in Alberta are:
What cities in Alberta are hiring for It Helpdesk Assistant jobs?
Cities in Alberta with the most It Helpdesk Assistant job openings:
Full-time
Medical, Dental, Retirement
Posted 10 days ago
Job description
The Opportunity
Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.
The Role
- Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
- Provide printing support for all sites.
- Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
- Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
- Provides and delegates tasks as it relates to workloads.
- Works with suppliers to deliver a better experience at all sites.
- Provides after hours on call support as required on a rotational basis.
- Helps co-ordinate and maintain quality standards
- Adheres to IT Services Policies, Procedures and Guidelines
- Supports organisational change
- Other duties as required
The Candidate
- currently enrolled in a post-secondary program
- This role is required to be a co-op placement position
• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);
• Bilingual in English and French is a definite asset
• Knowledge of User Account Management;
• Knowledge of Incident and Request Management;
• Excellent analytical, troubleshooting and communication skills;
• iPhones, Android devices and Tablets support
The Company
Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.
Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.
Highlights include:
- Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
- Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
- Health Spending Account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
- Award-Winning Health and Wellness Program.
\\ Together we get more done.