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Remote It Helpdesk Jobs in Alberta (NOW HIRING)

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Optimize security platforms (SIEM, EDR, firewalls, identity, remote access), ensuring they are ...

Enbridge

Specialist I, IT Systems

Edmonton, AB · On-site +1

We are seeking a Specialist I, IT Systems to join our Technology & Information Services (TIS ... Working alongside a highly experienced team, you will help deliver technology solutions that create ...

Cayenta

(Remote) Application Consultant

Edmonton, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... has helped drive our success. Harris will continue to growth through reinvestment - both in the ...

Cayenta

(Remote) Application Consultant

Calgary, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... has helped drive our success. Harris will continue to growth through reinvestment - both in the ...

Aurora Cannabis

Sage X3 ERP Systems Analyst Division: IT Job location: Remote Hours: 40 hours per week, Monday to ... Dedicated to helping people improve their lives, Aurora is driven by science and innovation, with a ...

Targeted Talent

Senior Recruiter - REMOTE

Calgary, AB · Remote

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

Targeted Talent

Senior Recruiter - REMOTE

Calgary, AB · Remote

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Alberta

Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote it helpdesk in Alberta is $33.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $42.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Alberta? The most popular types of It Helpdesk jobs in Alberta are:
What are popular job titles related to Remote It Helpdesk jobs in Alberta? For Remote It Helpdesk jobs in Alberta, the most frequently searched job titles are:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $69,088 per year, or $33.2 per hour.

Manager, IT Security

Enerflex Ltd.

Calgary, AB • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Summary

This is an opportunity for a practical, hands-on cybersecurity leader to make a visible impact across a global technology environment. As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ownership, broad exposure, and the ability to balance strategy with hands-on execution in a complex, evolving security environment.

This position will be located at our 4700 47 Street SE Calgary, AB location.

Responsibilities and Duties
  • Lead security operations including detection, incident response, vulnerability management and endpoint protection.
  • Optimize security platforms (SIEM, EDR, firewalls, identity, remote access), ensuring they are configured, maintained and effective.
  • Strengthen enterprise security across infrastructure, cloud and Microsoft 365 focusing on identity, privileged access, MFA and data protection.
  • Enable secure OT and AI adoption by providing guidance on segmentation, monitoring, data handling and third-party risk.
  • Advance risk and compliance by developing standards, support policies, conducting risk assessments, supporting audits and track remediation.
  • Mentor the security team and collaborate with IT, business leaders and vendors, to embed security into all initiatives.
Qualifications

Required Qualifications:

  • Degree or technical diploma in IT, cybersecurity, computer science, or a related field, with 8+ years of progressive cybersecurity or IT security experience.
  • Experience leading cybersecurity professionals, technical teams, or security service providers while remaining engaged in technical decision-making.
  • Strong experience in incident response, threat detection, vulnerability management, endpoint protection, log analysis, monitoring, and enterprise security tools.
  • Practical knowledge of network, cloud, Microsoft 365, identity, privileged access, conditional access, remote access, encryption, data protection, OT security, and AI security considerations.
  • Experience with cybersecurity governance, risk management, audits, control frameworks, and standards such as NIST, ISO 27001, CIS Controls, SOX, or PCI.

Preferred Qualifications:

  • Relevant security certification such as CISSP, CISM, GIAC, CRISC, CCSP, or equivalent.
  • Experience with SOX, executive risk reporting, OT security frameworks, SCADA or ICS environments, IEC 62443, AI governance, or responsible AI practices.
 About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:

  • Values Based Organization
  • Competitive Compensation
  • Safety Focused Culture
  • Incentive Programs
  • Professional Development Opportunities
  • Collaborative in office work environment, supportive team members

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law.  Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Please visit our website at www.enerflex.com for more information.

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