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It Helpdesk Manager Jobs in Alberta (NOW HIRING)

Alberta Health Services

IT Analyst II

Edmonton, AB · On-site

CA$42.12 - CA$56.86/hr

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...

Vermilionenergy

IT Support Specialist

Calgary, AB

Working closely with Infrastructure, Cyber Security and global IT teams, you will help deliver a ... Manage competing priorities while maintaining a high level of customer service, professionalism and ...

Conax Technologies

Required Experience: - Minimum of 10 years of experience in IT management, with a focus on strategic planning and execution. - Proven track record of at least 5 years in leading AI innovation ...

Metis Nation of Alberta

Senior IT Analyst

Edmonton, AB · On-site

Reporting to the IT Manager, the Senior IT Analyst will play a key role in developing, implementing, and supporting technology solutions that advance the strategic and operational priorities of the ...

Air Partners

IT Support & Systems Specialist

Calgary, AB · On-site

Help Build the Systems Behind Extraordinary Aviation Experiences We are looking for an IT Support & ... Contribute to cybersecurity initiatives, endpoint management, access controls, and technology best ...

SysGen Solutions

IT Support Technician

Calgary, AB · On-site

The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services ...

Air Partners

IT Support & Systems Specialist

Calgary, AB · On-site

Help Build the Systems Behind Extraordinary Aviation Experiences We are looking for an IT Support & ... Contribute to cybersecurity initiatives, endpoint management, access controls, and technology best ...

Softchoice

IT Business Analyst

Calgary, AB · On-site

S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations ... You will be responsible for managing the full lifecycle of IT system enhancement demands - spanning ...

EPCOR

Business Analyst (IT)

Edmonton, AB · On-site

A degree or diploma in Business, Management Information Systems, Computer Science, or a related field is required. * 4+ years of experience in business analysis for IT projects in the corporate and ...

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It Helpdesk Manager information

See Alberta salary details

$30K

$67K

$101.5K

How much do it helpdesk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it helpdesk manager in Alberta is $67,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Alberta?

The most popular types of It Helpdesk jobs in Alberta are:

What are popular job titles related to It Helpdesk Manager jobs in Alberta?

For It Helpdesk Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Alberta look for?

The top searched job categories for It Helpdesk Manager jobs in Alberta are:

What cities in Alberta are hiring for It Helpdesk Manager jobs?

Cities in Alberta with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Alberta as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,021 per year, or $32.2 per hour.

IT Analyst II

Alberta Health Services

Edmonton, AB • On-site

CA$42.12 - CA$56.86/hr

Full-time, Part-time

Posted 10 days ago

Key responsibilities

  • Coordinate within internal teams and manage day-to-day activities related to PeopleSoft, Taleo, and security administration.

  • Manage user access requests and create, implement, and maintain user security configurations in PeopleSoft and Recruitment Management System.

  • Escalate issues to software vendors, analyze solutions for technical and business fit, and lead project or initiative delivery.

Job description

Your Opportunity:

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft, Taleo as Security/Systems Administrator. The incumbent must interpret the strategic direction of the organization and external industry trends to provide technological direction and recommend best practices within 'Provincial workforce Systems Technology' team and to the business client with the goal of improving business processes and the quality of services offered. This incumbent will be responsible for: Coordinating within internal teams such as e-Records, PeopleSoft infrastructure, PeopleSoft Security while performing day-to-day activities. Work as a liaison with other AHS teams such as HR Shared Services, Recruitment management systems, PeopleSoft development and Identity/Access Management. Managing user access requests including assigned roles/permissions enhancements for PeopleSoft and Recruitment Management System (Taleo) received through IAM security provisioning queue. Creating, implementing, and maintaining user security in PeopleSoft including static/dynamic roles & permission lists, row level security, PT Query security, structure and content, department trees, HRMS security join tables, SJT processes, workflow configuration etc. Escalating issues/problems to software vendors. - Fully Capable of leading self with minimum direction from the Manager/Team Lead. Ability to set & meet personal deadlines and adapt to changes in priority. Don't hesitate to take on new challenges and responsibilities.

Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

  • Transition Company: Health Shared Services
  • Classification: IT Analyst II
  • Union: AUPE GSS
  • Unit and Program: Provincial Workforce Systems Technology, IT Corp Services
  • Primary Location: CN Tower
  • Location Details: Eligible to work hybrid (on/off site) within Alberta
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 03-SEP-2026
  • Temporary Employee Class: Temp F/T Benefits
  • Date Available: 14-SEP-2026
  • Temporary End Date: 28-MAY-2027
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, Evenings, Nights, Weekends
  • Days Off: Saturday/Sunday
  • Minimum Salary: $42.12
  • Maximum Salary: $56.86
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Bachelor's degree in computer science or computer Systems Technology Diploma with comparable experience. Minimum of 4 years working experience in managing/triaging/resolving 'Information Technology' tickets in various systems such as Oracle/PeopleSoft, Recruitment Management System such as Oracle/Taleo and Oracle/HCM. In-depth troubleshooting knowledge of various browsers related problems for various applications such as PeopleSoft, Taleo, HCM etc. Demonstrated communication, interpersonal, documentation and organizational skills. Demonstrated capability in developing/maintaining reports/forms using Power-BI and/or other software's such as PHP, Oracle APEX etc. Strong customer service, communication, and relationship management skills. Ability to identify links between business strategy and technology solutions. Experience in troubleshooting Active Directory & privacy issues specific to supported applications. Ability to set & meet personal deadlines and adapt to changes in priority.

Preferred Qualifications:

Previous working experience at HSS/AHS in supporting CORPORATE applications. Proficient in writing SQL's for investigating and/or troubleshooting Security problems from back-end. Experience in Change Management systems such as ServiceNow, PHIRE etc. Proficient in SDLC and ITIL methodologies.

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