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It Help Desk Intern Jobs in Alberta (NOW HIRING)

Wajax

IT Help Desk Intern

Acheson, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB · On-site

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

FARMERS BANK & TRUST COMPANY OF MAGNOLIA

The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users ... Provide Tier 1 support for Information Technology and Banking Systems issues by troubleshooting and ...

Fleetworthy

IT Support Specialist

Edmonton, AB

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Gilead

IT Support Engineering Specialist

Edmonton, AB · On-site

Computer Science or related discipline is preferred * 5 years of relevant experience in technical support, desktop support, IT help desk, or a similar role preferred * Hands-on experience with ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

Fluor

Site IT Lead

Calgary, AB

Escalate issues to the Enterprise Help Desk and specialized IT teams as required. Work closely with ... Deliver IT services in a professional, customer-focused, and efficient manner while maintaining ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Alberta

It Help Desk Intern information

See Alberta salary details

$10

$19

$33

How much do it help desk intern jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it help desk intern in Alberta is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $21.88 per hour, depending on experience, location, and employer.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Alberta?

The most popular types of It Help Desk jobs in Alberta are:

What are popular job titles related to It Help Desk Intern jobs in Alberta?

For It Help Desk Intern jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching It Help Desk Intern jobs in Alberta look for?

The top searched job categories for It Help Desk Intern jobs in Alberta are:

What cities in Alberta are hiring for It Help Desk Intern jobs?

Cities in Alberta with the most It Help Desk Intern job openings:

It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Alberta as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,089 per year, or $19.3 per hour.

IT Help Desk Intern

Wajax

Acheson, AB • On-site

Full-time

Medical, Dental, Retirement

Posted 24 days ago

Key responsibilities

  • Answer, evaluate, prioritize, and resolve helpdesk requests related to hardware, software, networking, and other computer technologies.

  • Provide support to end users via phone and in person, including configuring workstations and maintaining hardware and software systems.

  • Coordinate and perform repairs, upgrades, and software installations, and support peripheral devices and mobile devices.

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

  • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support for all sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at all sites.
  • Provides after hours on call support as required on a rotational basis.
  • Helps co-ordinate and maintain quality standards
  • Adheres to IT Services Policies, Procedures and Guidelines
  • Supports organisational change
  • Other duties as required

The Candidate

  • currently enrolled in a post-secondary program
  • This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);  
•  Bilingual in English and French  is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support 

The Company 

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

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