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Remote Level 2 It Support Jobs in Alberta (NOW HIRING)

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

Optimize security platforms (SIEM, EDR, firewalls, identity, remote access), ensuring they are ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Enbridge

Advisor IT Application Services

Edmonton, AB · On-site +1

CA$85K - CA$110K/yr

Provide second- and third-level application support for Maximo and related field mobility platforms ... University degree in a related discipline or a two-year technical diploma in Information Systems ...

New

Enbridge

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

Provide second- and third-level application support for Maximo and related field mobility platforms ... University degree in a related discipline or a two-year technical diploma in Information Systems ...

New

Onsite Sign

Tier 2 Technical Analyst

Edmonton, AB · On-site +1

$27 - $32/hr

You have a minimum of 1 year of experience providing remote or deskside IT support at the Tier 2 level or above. * You have hands-on experience administrating and troubleshooting Windows 10/11 ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

Cayenta

(Remote) Application Consultant

Edmonton, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Provide support to existing and new clients by leading customers through our processes ...

Cayenta

(Remote) Application Consultant

Calgary, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Provide support to existing and new clients by leading customers through our processes ...

Graham

Security Professional - Buildings

Edmonton, AB · Remote

Partner with Operations, HR, IT, Legal, and project teams to integrate security requirements into ... Valid Secret (Level II) Security Clearance or ability to obtain; Top Secret clearance is considered ...

Aurora Cannabis

... IT Supply Chain, the Sage X3 ERP Systems Analyst role is a critical position supporting key ... Coordinate with vendors and other tier 2/3 support teams to resolve complex issues. * Perform ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Alberta

Remote Level 2 It Support information

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Alberta? For Remote Level 2 It Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Alberta look for? The top searched job categories for Remote Level 2 It Support jobs in Alberta are:
What cities in Alberta are hiring for Remote Level 2 It Support jobs? Cities in Alberta with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you

Manager, IT Security

Enerflex Ltd.

Calgary, AB • On-site, Remote

Other

Posted 29 days ago

Job description

Summary

This is an opportunity for a practical, hands-on cybersecurity leader to make a visible impact across a global technology environment. As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ownership, broad exposure, and the ability to balance strategy with hands-on execution in a complex, evolving security environment.

This position will be located at our 4700 47 Street SE Calgary, AB location.

Responsibilities and Duties
  • Lead security operations including detection, incident response, vulnerability management and endpoint protection.
  • Optimize security platforms (SIEM, EDR, firewalls, identity, remote access), ensuring they are configured, maintained and effective.
  • Strengthen enterprise security across infrastructure, cloud and Microsoft 365 focusing on identity, privileged access, MFA and data protection.
  • Enable secure OT and AI adoption by providing guidance on segmentation, monitoring, data handling and third-party risk.
  • Advance risk and compliance by developing standards, support policies, conducting risk assessments, supporting audits and track remediation.
  • Mentor the security team and collaborate with IT, business leaders and vendors, to embed security into all initiatives.
Qualifications

Required Qualifications:

  • Degree or technical diploma in IT, cybersecurity, computer science, or a related field, with 8+ years of progressive cybersecurity or IT security experience.
  • Experience leading cybersecurity professionals, technical teams, or security service providers while remaining engaged in technical decision-making.
  • Strong experience in incident response, threat detection, vulnerability management, endpoint protection, log analysis, monitoring, and enterprise security tools.
  • Practical knowledge of network, cloud, Microsoft 365, identity, privileged access, conditional access, remote access, encryption, data protection, OT security, and AI security considerations.
  • Experience with cybersecurity governance, risk management, audits, control frameworks, and standards such as NIST, ISO 27001, CIS Controls, SOX, or PCI.

Preferred Qualifications:

  • Relevant security certification such as CISSP, CISM, GIAC, CRISC, CCSP, or equivalent.
  • Experience with SOX, executive risk reporting, OT security frameworks, SCADA or ICS environments, IEC 62443, AI governance, or responsible AI practices.
 About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:

  • Values Based Organization
  • Competitive Compensation
  • Safety Focused Culture
  • Incentive Programs
  • Professional Development Opportunities
  • Collaborative in office work environment, supportive team members

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law.  Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Please visit our website at www.enerflex.com for more information.

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