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Remote Level 2 It Support Jobs in Edmonton, AB (NOW HIRING)

theITSC

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Sales Representative (Remote)

Edmonton, AB · Remote

CA$60K - CA$75K/yr

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped ... This figure consists of 1) salary, 2) commissions on sales and 3) bonus opportunities. Benefits ...

Aspire IT Systems LLC

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Account Associate - Remote - Canada

Edmonton, AB · Remote

CA$50K - CA$65K/yr

Remote, growth-focused, quota-carrying. Must be authorized to work in Canada without sponsorship ... IT infrastructure, enterprise/SMB networking, data center, cloud, and network security; or (2) AV ...

Canoco

Quality Control Inspector Level 2

Edmonton, AB · Remote

Position Overview We are seeking a CWB Level 2 Welding Inspector to support an upcoming turnaround project in Fort McMurray, Alberta . The successful candidate will be responsible for performing ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Harris

(Remote) Support Analyst

Edmonton, AB · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Harris

(Remote) Support Analyst

Edmonton, AB · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Cayenta

(Remote) Application Consultant

Edmonton, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Provide support to existing and new clients by leading customers through our processes ...

Graham

Security Professional - Buildings

Edmonton, AB · Remote

Partner with Operations, HR, IT, Legal, and project teams to integrate security requirements into ... Valid Secret (Level II) Security Clearance or ability to obtain; Top Secret clearance is considered ...

Parsons

OT Cybersecurity Consultant

Edmonton, AB · Remote

Support delivery ofcybersecurity advisory, technology risk, and OT cybersecurity ... Support reviews ofOT network segmentation, secure remote access patterns, asset inventories, system ...

YO AI Labs

Lawyer - Remote

Edmonton, AB · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Interest in legal technology, AI, or emerging technologies is a plus. * Demonstrated commitment to ...

New

YO AI Labs

Lawyer - Remote

Edmonton, AB · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Interest in legal technology, AI, or emerging technologies is a plus. * Demonstrated commitment to ...

New

Miratech

Delivery Director

Edmonton, AB · On-site +1

We are a global IT services and consulting company that brings together enterprise and start-up ... Today, we support digital transformation for some of the world's largest enterprises. By partnering ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Edmonton, AB

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Edmonton, AB?

For Remote Level 2 It Support jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Edmonton, AB look for?

The top searched job categories for Remote Level 2 It Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Remote Level 2 It Support jobs?

Cities near Edmonton, AB with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Sales Representative (Remote)

theITSC

Edmonton, AB • Remote

CA$60K - CA$75K/yr

Full-time

PTO

Posted 17 days ago

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Job description

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped commissions and direct exposure to senior leadership. theITSupportCenter is growing, and we're hiring remote Sales Representatives to research, reach, and win new corporate clients.


This is a fully remote position.


What you'll do:
Client Account Representatives participate in the entire sales process:

  • Research prospective client companies and build your own target list
  • Reach senior IT executives and decision-makers by phone and email
  • Present the value of theITSupportCenter's premium support platform
  • Book and lead introductory calls that turn prospects into clients
  • Negotiate service agreements and manage ongoing client relationships


Why Apply?

  • Salary, bonus and uncapped potential sales commissions
  • Commitment to developing skills and talent
  • Senior management involvement and support
  • A clear path to grow as you produce
  • Significant earnings potential


What we're looking for:

We welcome candidates from all backgrounds and experience levels. Our successful Sales Representatives demonstrate the following:

  • Organized and detail-oriented
  • Self-disciplined and motivated to chase leads
  • Self-starters with a track record of taking initiative
  • Strong communicators, comfortable talking to executives
  • Resilient through long sales cycles
  • Team players who want to win together


Who We Are:

theITSupportCenter is an industry-leading provider of white-glove technical support for Fortune 1000 companies. Organizations worldwide trust us with their employees' corporate IT, software, and mobile device issues, and our client retention reflects it. We give our team the training and tools to deliver that level of service, and to build real sales careers doing it.


Compensation potential exceeds CAD$65,000. This figure consists of 1) salary, 2) commissions on sales and 3) bonus opportunities. Benefits include paid vacation and paid training.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.