Enter time and expenses in ConnectWise (Our Core Application) as they occur. * Work through a daily schedule in ConnectWise established through the dispatch process. * Understand processes in ...
Enter time and expenses in ConnectWise (Our Core Application) as they occur. * Work through a daily schedule in ConnectWise established through the dispatch process. * Understand processes in ...
Project Manager
Edmonton, AB · On-site
Proficiency with PSA tools (e.g., ConnectWise). * After-hours availability as needed. Our Employee Perks: * Competitive Salaries. * Comprehensive Health, Dental, and Vision Insurance. * Retirement ...
Project Manager
Edmonton, AB · On-site
Proficiency with PSA tools (e.g., ConnectWise). * After-hours availability as needed. Our Employee Perks: * Competitive Salaries. * Comprehensive Health, Dental, and Vision Insurance. * Retirement ...
Director of IT Service
Calgary, AB · On-site
Improve ticketing workflows and standards in ConnectWise so performance is reportable, accurate, and actionable. Ensure responsiveness standards are consistently met: Current Business hours: respond ...
Director of IT Service
Calgary, AB · On-site
Improve ticketing workflows and standards in ConnectWise so performance is reportable, accurate, and actionable. Ensure responsiveness standards are consistently met: Current Business hours: respond ...
You've used a ticketing system like ConnectWise or some other tool to manage tickets and track time * Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql ...
You've used a ticketing system like ConnectWise or some other tool to manage tickets and track time * Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql ...
You've used a ticketing system like ConnectWise or some other tool to manage tickets and track time * Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql ...
You've used a ticketing system like ConnectWise or some other tool to manage tickets and track time * Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql ...
You've used a ticketing system like ConnectWise or some other tool to manage tickets and track time * Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql ...
You've used a ticketing system like ConnectWise or some other tool to manage tickets and track time * Performance tuning, debugging, and clustering of Linux based Database Systems (MySQL, Postgresql ...
Connectwise information
See Alberta salary details
$33K - $39K
5% of jobs
$39K - $45K
7% of jobs
$45K - $51K
11% of jobs
$52.5K is the 25th percentile. Wages below this are outliers.
$51K - $57K
7% of jobs
$57K - $63K
9% of jobs
The median wage is $68.7K / yr.
$63K - $69K
11% of jobs
$69K - $75K
14% of jobs
$79.1K is the 75th percentile. Wages above this are outliers.
$75K - $81K
16% of jobs
$81K - $87K
11% of jobs
$87K - $93K
5% of jobs
$93K - $99K
4% of jobs
$33K
$68K
$99K
How much do connectwise jobs pay per year?
As of Jul 26, 2026, the average yearly pay for connectwise in Alberta is $68,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $80,000.00 per year, depending on experience, location, and employer.
What is ConnectWise used for?
ConnectWise is a software platform used by IT service providers and managed service providers (MSPs) to automate and manage remote IT support, ticketing, billing, and network monitoring. It helps streamline business operations, improve service delivery, and enhance client management through integrated tools and workflows.
What are the key skills and qualifications needed to thrive in the Connectwise position, and why are they important?
To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.
Is ConnectWise a good company to work for?
ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees often cite a collaborative environment and opportunities for skill development, though experiences can vary by position and location.
What kind of company is ConnectWise?
ConnectWise is a technology company that provides business management software and IT service management solutions for managed service providers and technology companies. Jobs at ConnectWise often involve technical skills, customer support, and familiarity with its software platforms. The company operates in a professional environment focused on IT services and software development.
How much does ConnectWise pay business analysts?
ConnectWise business analysts typically earn an average salary ranging from $60,000 to $85,000 annually, depending on experience, location, and certifications. Salaries may also vary based on the complexity of the role and the company's size.
What does a typical day look like for someone working in a ConnectWise Administrator role?
A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.
What is a ConnectWise job?
A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.
What are the most commonly searched types of Connectwise jobs in Alberta? The most popular types of Connectwise jobs in Alberta are:
What are popular job titles related to Connectwise jobs in Alberta? For Connectwise jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Connectwise jobs in Alberta look for? The top searched job categories for Connectwise jobs in Alberta are:
Full-time
Medical, Dental
Posted 28 days ago
Job description
IT Operations Analyst - Tier 2
We are looking for a skilled IT Operations Analyst (Tier 2) to join our team. This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences:
- Experience working for a Managed Services Provider (MSP)
The ideal candidate will have experience working for a Managed Services Provider (MSP) https://en.wikipedia.org/wiki/Managed_services_provider - Calgary Office and Rapid Response Team
This position is based out of our Calgary office. The candidate will spend some time on the Rapid Response Team, where they will be expected to resolve more complex issues than those handled by Tier 1. They will serve as a point of escalation for difficult problems and will be required to travel regularly to customer sites to perform work.
Responsibilities:
- Provide IT support for Microsoft's core business applications and virtual environments built on Citrix, Microsoft, VMWare, and Proxmox.
- Support services for Microsoft-related technologies, including Microsoft 365, Windows Server, Exchange, SQL, SharePoint, etc.
- Provide technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
- Support remote access solutions such as Microsoft 365, VPN, Terminal Services, and Citrix.
- Maintain system documentation, including system reviews and recommendations.
- Communicate with customers to keep them informed of incident progress, impending changes, or agreed outages.
Additional Duties:
- Improve customer service, perception, and satisfaction.
- Work effectively in a team and communicate clearly.
- Escalate service issues that cannot be resolved within agreed service levels.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Enter time and expenses in ConnectWise (Our Core Application) as they occur.
- Work through a daily schedule in ConnectWise established through the dispatch process.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University.
- Enter all work as service tickets in ConnectWise.
Requirements:
- Strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
- Professional IT Certifications, such as: CompTIA A+, Network+ or Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, Microsoft Certified: Azure Administrator Associate, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Amazon Web Services (AWS) Certified Solutions Architect, Goggle Cloud Professional Cloud Architect, Microsoft Technology Associate (MTA), PMI Certified Associate in Project Management (CAPM), VMware Certified Professional (VCP), Proxmox Virtual Environment Certificate of Completion.
- Ability to diagnose technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Educational or Experience Recommendations
- BA/BS, preferably in computer science, or a related field.
- Information Technology Diploma from an accredited institution.
- IT Vendor certifications such as CompTIA, Microsoft, AWS or Cisco.
- 2+ years of IT experience with experience working for a Managed Services Provider.
- Customer Support Experience
Benefits:
- Competitive salary based on experience and qualifications.
- On the job training & support.
- Opportunities for advancement.
- Health and Dental Benefits.
About Sure Systems
We are a Calgary, Alberta based IT company that helps businesses with their technology needs. We offer services like consulting, system monitoring, disaster recovery, network optimization, and security. Our goal is to provide high-quality solutions that help our clients succeed in a fast-changing tech world. Learn more about us at https://suresystems.ca
How to Apply:
If you're interested, please apply online from our recruitment portal. Click Here