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Remote Service Desk Manager Jobs in Alberta (NOW HIRING)

Dexterra Group

... service come together in some of the country's most unique environments. * Support our Regional ... Keep our CRM humming with accurate data and insights. Qualifications Who are we looking for? * 3-5 ...

Bickert Management Inc.

CA$100 - CA$1.0K/wk

Client Service Execution Lead Remote | Fixed-Term Opportunity | 20-40 Hours per Week Bickert Management Inc. (BMI) is seeking an intelligent, resourceful, and resilient person to lead a small remote ...

Bickert Management Inc.

CA$35K - CA$60K/mo

Client Service Execution Lead Remote | Fixed-Term Opportunity | 20-40 Hours per Week Bickert Management Inc. (BMI) is seeking an intelligent, resourceful, and resilient person to lead a small remote ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management ... Understand support service agreements and appropriately scope requests outside of standard support

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Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Alberta? For Remote Service Desk Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Alberta look for? The top searched job categories for Remote Service Desk Manager jobs in Alberta are:
What cities in Alberta are hiring for Remote Service Desk Manager jobs? Cities in Alberta with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you

Account Executive, Western Canada (Remote Services)

Dexterra Group

Remote

Full-time, Part-time

Re-posted 27 days ago

Job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. 

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

What's the Role?

Hungry for a career that combines sales savvy with the dynamic world of commercial support services?  We’re looking for an experienced Account Executive, Western Canada on our Sales Team, who’s passionate about building relationships, uncovering opportunities, and supporting big wins for our Remote Services (Workforce Accommodations and Forestry) operations.

What You’ll Be Doing

As an Account Executive on our team, you'll help grow our Remote Services division throughout Western Canada - where operational excellence, safety, and exceptional service come together in some of the country’s most unique environments.

  • Support our Regional Director of Sales in driving growth for our remote camps, modular accommodations, and full‑service catering solutions.
  • Prospect and qualify new business opportunities across resource, energy, mining, construction, and major capital project sectors.
  • Assist in building proposals that showcase our capabilities — from turnkey camp operations to large‑scale catering and lodging solutions.
  • Research industry activity, project pipelines, competitors, and emerging market trends to keep us ahead of the game.
  • Maintain accurate and insightful updates in our CRM to support forecasting, reporting, and pipeline management.
  • Keep our CRM humming with accurate data and insights.
Qualifications

Who are we looking for?

  • 3–5 years of experience in sales or business development — preferably connected to remote camps, modular accommodations, catering, industrial services, or project‑based environments.
  • A genuine interest in camp services, food operations, and delivering great experiences in remote and dynamic settings.
  • Strong communication skills and the ability to build trusted relationships with clients, partners, and internal teams.
  • Post‑secondary education in business, marketing, or a related field.
  • Proficient with Microsoft Office, CRM platforms, and staying organized in a fast‑moving pipeline.
  • Willingness and ability to travel throughout the region (Ontario and Manitoba), including remote project sites and nationally when needed.
  • A proactive, energetic approach — someone who takes initiative, adapts quickly, and thrives while managing multiple priorities.

Additional Information

What's in it for You?

  • Be part of an industry that's more important than ever!
  • Award winning safety culture.
  • Remote work model.
  • Supportive team environment with room to grow together.
  • Employee Referral Program.
  • We are growing!
  • Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

#IND3