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Remote Msp Help Desk Jobs in Alberta (NOW HIRING)

We help companies get high-quality support across roles like executive assistance, admin support ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

Remote Msp Help Desk information

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are popular job titles related to Remote Msp Help Desk jobs in Alberta?

For Remote Msp Help Desk jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Alberta look for?

The top searched job categories for Remote Msp Help Desk jobs in Alberta are:

What cities in Alberta are hiring for Remote Msp Help Desk jobs?

Cities in Alberta with the most Remote Msp Help Desk job openings:

Full-time

Re-posted 14 days ago


Job description

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions.

Our growth depends on a steady flow of qualified opportunities, and we are hiring a Go-to-Market Associate to help create them. This person will sit at the front line of our revenue motion: identifying companies with active hiring needs, reaching out with a compelling alternative to traditional hiring, and booking qualified meetings for our sales team.

This is a high-energy, high-ownership role for someone early in their career who wants to learn fast, build real outbound skills, and grow into bigger roles across sales, growth, revenue, or go-to-market strategy over time.

It is a great fit for someone who is competitive, well-organized, motivated by clear targets, and genuinely curious about how AI, remote talent, and global workforce solutions are changing the way companies build teams.

What You'll Do

Generate Qualified Opportunities

  • Identify companies actively hiring for roles Wing can support, such as Executive Assistants, Admin Assistants, Customer Support, Sales Support, Recruiting Support, Operations Support, and other business support roles.
  • Use job postings, hiring signals, company growth signals, and account research to find strong-fit prospects.
  • Research target accounts to understand what they are hiring for, why they may need support, and where Wing could be a strong fit.
  • Reach out to prospective customers across email, phone, LinkedIn, and other outbound channels.
  • Run focused outbound campaigns around active hiring needs, operational pain points, and alternative workforce solutions.
  • Hold early discovery conversations to understand a prospect's hiring needs, pain points, urgency, and openness to remote talent or AI-enabled workforce solutions.
  • Communicate what Wing Assistant does and why it matters clearly enough to earn the next meeting.
  • Book qualified appointments with companies that have a clear hiring need, relevant business use case, or strong fit for Wing.

Turn Hiring Intent Into Conversations

  • Monitor companies that are posting roles Wing can service.
  • Understand what the company is likely trying to solve by hiring that role.
  • Position Wing as a faster, more flexible, and more scalable alternative to traditional hiring.
  • Educate prospects who may not have considered remote assistants, virtual assistants, offshore talent, or AI-enabled workforce support before.
  • Create curiosity with founders, executives, operators, HR leaders, recruiting teams, and department heads.

Support the Revenue Team

  • Work closely with the sales team to build and protect a healthy, well-qualified pipeline.
  • Hand off opportunities cleanly, with the context needed to move conversations forward.
  • Share key details from discovery calls, including the role the company is hiring for, their current hiring process, pain points, timing, budget signals, and decision-makers involved.
  • Keep activity, notes, and pipeline data accurate and current in our CRM.

Bring the Market Back In

  • Feed what you are hearing from prospects back to the Sales, Marketing, and Product teams.
  • Help refine messaging and outreach based on what is actually landing with companies.
  • Identify patterns in hiring demand, objections, industries, and roles where Wing is resonating.
  • Suggest new outbound angles based on job postings, hiring trends, and prospect conversations.
What We're Looking For

Core Requirements

  • 1 to 4+ years in sales, appointment setting, cold calling, recruiting, staffing, lead generation, outbound marketing, growth, or a comparable role.
  • A real interest in go-to-market strategy, pipeline generation, and B2B growth.
  • Proven background in prospecting, cold calling, appointment setting, or high-volume outbound outreach.
  • Strong written and verbal communication; you can get to the point and make it compelling.
  • Comfort reaching out to companies that may not have considered remote assistants, virtual assistants, offshore talent, or AI-enabled workforce solutions before.
  • Strong research skills and the ability to turn hiring signals into relevant outbound messaging.
  • Strong organization and the resilience to keep going when a day does not go your way.
  • The drive that comes from chasing clear goals, activity metrics, and booked meeting targets.
  • The ability to run your own desk while still collaborating well across teams.
  • A genuine eagerness to learn the product, the market, and the craft of go-to-market execution quickly.
 

Nice to Have

  • Exposure to staffing companies, recruiting firms, BPOs, outsourcing companies, virtual assistant companies, digital agent companies, or high-ticket professional services organizations.
  • Familiarity with CRM and sales engagement tools such as HubSpot, Salesforce, Outreach, Salesloft, Apollo, Instantly, Clay, Close, or LinkedIn Sales Navigator.
  • Familiarity with auto dialers, power dialers, cold calling workflows, and high-volume outbound systems.
  • Experience prospecting into founders, executives, operations leaders, HR leaders, recruiting teams, customer support leaders, sales leaders, or department heads.
  • Awareness of business support workflows such as executive assistance, admin support, sales support, customer support, recruiting coordination, inbox/calendar management, and back-office operations.
$1,200 - $2,500 a month

In addition to base compensation, this role includes performance-based incentives tied to qualified meetings, sales outcomes, and weekly activity targets.

Appointment and Deal Bonuses

  • Earn a bonus for every qualified meeting that shows up.
  • Earn an additional bonus when a qualified meeting turns into a closed customer.

This means you are rewarded not just for booking activity, but for creating real opportunities that move through the revenue process.

Weekly Competitions

We also run weekly competitions to keep the team competitive, motivated, and focused on the right activity metrics.

  • Weekly bonus opportunity for top dial activity.
  • Weekly bonus opportunity for top meeting production.

These incentives are designed for people who are driven by targets, enjoy competition, and want direct upside from their effort.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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