The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users ... Provide Tier 2 support for Banking Systems issues and for Information Technology issues that can be ...
The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users ... Provide Tier 2 support for Banking Systems issues and for Information Technology issues that can be ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
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Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
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Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Post-secondary education in Information Technology (preferred but not required). * 2 years of PC ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Post-secondary education in Information Technology (preferred but not required). * 2 years of PC ...
... Desk Technician is responsible for providing senior level technical assistance and support to ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...
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... Desk Technician is responsible for providing senior level technical assistance and support to ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
Salary Range: 21B, Salary Grade: 017, $34.315 - $43.102 (Hourly), $2,745.20 - $3,448.20 (Bi-Weekly ... Sep 3, 2026 11:59:00 Number of Openings (up to): 1 - Permanent Full-time Union: CSU 52 Department:
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
Salary Range: 21B, Salary Grade: 017, $34.315 - $43.102 (Hourly), $2,745.20 - $3,448.20 (Bi-Weekly ... Sep 3, 2026 11:59:00 Number of Openings (up to): 1 - Permanent Full-time Union: CSU 52 Department:
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
Salary Range: 21B, Salary Grade: 017, $34.315 - $43.102 (Hourly), $2,745.20 - $3,448.20 (Bi-Weekly ... Sep 3, 2026 11:59:00 Number of Openings (up to): 1 - Permanent Full-time Union: CSU 52 Department:
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
Salary Range: 21B, Salary Grade: 017, $34.315 - $43.102 (Hourly), $2,745.20 - $3,448.20 (Bi-Weekly ... Sep 3, 2026 11:59:00 Number of Openings (up to): 1 - Permanent Full-time Union: CSU 52 Department:
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
Quick apply
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
ERP Application Support Specialist
CA$60K - CA$800K/yr
Customer Support (Help Desk) Monitor the customer case portal, triage incoming support tickets, and ... least one mid-tier or enterprise-tier ERP system and a willingness to learn Acumatica and/or ...
ERP Application Support Specialist
CA$60K - CA$800K/yr
Customer Support (Help Desk) Monitor the customer case portal, triage incoming support tickets, and ... least one mid-tier or enterprise-tier ERP system and a willingness to learn Acumatica and/or ...
Creates and maintains knowledgebase documents within the IS Help Desk application for both IS and ... 1-2 years Business System applications used by Wajax Knowledge: Bilingual in both English and ...
Creates and maintains knowledgebase documents within the IS Help Desk application for both IS and ... 1-2 years Business System applications used by Wajax Knowledge: Bilingual in both English and ...
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
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Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
... Tier 1 support for hardware, operating systems, applications, and workplace technology Support ... 2 years of experience in a help desk, technical support, facilities support, or client-facing ...
... Tier 1 support for hardware, operating systems, applications, and workplace technology Support ... 2 years of experience in a help desk, technical support, facilities support, or client-facing ...
TLD Systems Engineer
Lethbridge, AB · On-site
... help desk service coordinators, logistics and more - we succeed as a team. We are seeking ... The TLD Systems Engineer provides Tier 1 and 2 support remotely and on-site at client location. TLD ...
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TLD Systems Engineer
Lethbridge, AB · On-site
... help desk service coordinators, logistics and more - we succeed as a team. We are seeking ... The TLD Systems Engineer provides Tier 1 and 2 support remotely and on-site at client location. TLD ...
Customer Support Analyst (Legal Accounting)
Calgary, AB · On-site
CA$55K - CA$60K/yr
Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform. * Previous experience working at Level 1 and Level 2 in ...
New
Customer Support Analyst (Legal Accounting)
Calgary, AB · On-site
CA$55K - CA$60K/yr
Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform. * Previous experience working at Level 1 and Level 2 in ...
New
... Permanent | Full-time About the Role Finning Canada is looking for a Salesforce Platform ... Partner with Tier 2 teams on runbooks and knowledge transfer 🤝 Collaboration & Enablement * Work ...
... Permanent | Full-time About the Role Finning Canada is looking for a Salesforce Platform ... Partner with Tier 2 teams on runbooks and knowledge transfer 🤝 Collaboration & Enablement * Work ...
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Full-time
Posted 4 days ago
Job description
General Description of Position:
The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users regarding hardware, software, account permissions, networking, and troubleshooting user issues.
Essential Duties and Responsibilities:
1.Monitor and triage incoming support requests via phone or ticketing system. Open tickets for user inquiries received via phone and assign to the correct queues; respond quickly and effectively to requests; document work done and quickly route, resolve, or escalate issues utilizing Help Desk system processes.
2.Provide Tier 1 support for Information Technology and Banking Systems issues by troubleshooting and resolving various technical issues and by guiding users through application functionalities and features.
3.Provide Tier 2 support for Banking Systems issues and for Information Technology issues that can be handled remotely.
4.Research and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.
5.Ensure problem and solution documentation, creating and managing content for support knowledgebase.
6.Other duties as assigned.
Education:
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.
Experience:
12 to 18 months related experience and/or training.
Core Competencies / Additional Info
Must provide excellent customer service consistent with Service with HEART to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.