We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
CA$850/wk
We help connect everyday people with flexible full-time or part-time remote market research ... We are welcoming participants from all backgrounds, including anyone looking for help desk support ...
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
Quick apply
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Post-secondary education in Information Technology (preferred but not required). * 2 years of PC ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Post-secondary education in Information Technology (preferred but not required). * 2 years of PC ...
... Desk Technician is responsible for providing senior level technical assistance and support to ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...
Quick apply
... Desk Technician is responsible for providing senior level technical assistance and support to ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
Quick apply
Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ... Escalate out of scope issues to ROC II team. * Train and educate CompuVision clients on technical ...
ERP Application Support Specialist
CA$60K - CA$800K/yr
Customer Support (Help Desk) Monitor the customer case portal, triage incoming support tickets, and ... least one mid-tier or enterprise-tier ERP system and a willingness to learn Acumatica and/or ...
ERP Application Support Specialist
CA$60K - CA$800K/yr
Customer Support (Help Desk) Monitor the customer case portal, triage incoming support tickets, and ... least one mid-tier or enterprise-tier ERP system and a willingness to learn Acumatica and/or ...
The role provides Tier II application support for assigned platforms, including the digital/mobile ... helping reduce repeat incidents and improve time to restore service. The Application Support ...
The role provides Tier II application support for assigned platforms, including the digital/mobile ... helping reduce repeat incidents and improve time to restore service. The Application Support ...
Front Desk Supervisor
Grande Prairie, AB · On-site
$22/hr
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
Front Desk Supervisor
Grande Prairie, AB · On-site
$22/hr
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
Front Desk Supervisor
Grande Prairie, AB · On-site
CA$22/hr
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
Quick apply
Front Desk Supervisor
Grande Prairie, AB · On-site
CA$22/hr
Personal days: 5 per year after 90 days of continuous full-time employment. * Pomeroy Stay Travel ... Minimum 2 years of Front Desk experience in a hotel environment. * Previous leadership or ...
... help our guests immerse themselves fully in the experience. What ties it all together are the ... This job is a full-time, regular position beginning April 2026. The Forest Park Hotel's Front Desk ...
... help our guests immerse themselves fully in the experience. What ties it all together are the ... This job is a full-time, regular position beginning April 2026. The Forest Park Hotel's Front Desk ...
... Tier 1 support for hardware, operating systems, applications, and workplace technology Support ... 2 years of experience in a help desk, technical support, facilities support, or client-facing ...
New
... Tier 1 support for hardware, operating systems, applications, and workplace technology Support ... 2 years of experience in a help desk, technical support, facilities support, or client-facing ...
New
TLD Systems Engineer
Lethbridge, AB · On-site
... help desk service coordinators, logistics and more - we succeed as a team. We are seeking ... The TLD Systems Engineer provides Tier 1 and 2 support remotely and on-site at client location. TLD ...
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TLD Systems Engineer
Lethbridge, AB · On-site
... help desk service coordinators, logistics and more - we succeed as a team. We are seeking ... The TLD Systems Engineer provides Tier 1 and 2 support remotely and on-site at client location. TLD ...
... Permanent | Full-time About the Role Finning Canada is looking for a Salesforce Platform ... Partner with Tier 2 teams on runbooks and knowledge transfer 🤝 Collaboration & Enablement * Work ...
... Permanent | Full-time About the Role Finning Canada is looking for a Salesforce Platform ... Partner with Tier 2 teams on runbooks and knowledge transfer 🤝 Collaboration & Enablement * Work ...
... Permanent | Full-time About the Role Finning Canada is looking for a Salesforce Platform ... Partner with Tier 2 teams on runbooks and knowledge transfer 🤝 Collaboration & Enablement * Work ...
... Permanent | Full-time About the Role Finning Canada is looking for a Salesforce Platform ... Partner with Tier 2 teams on runbooks and knowledge transfer 🤝 Collaboration & Enablement * Work ...
Heavy Duty Mechanic - Field - Kearl
Fort Mcmurray, AB · On-site
CA$70.19 - CA$77.99/hr
Don't miss out - apply today! Full time, Permanent 14x14 continuous day and night shift rotation ... Tier 2/4 & C175 series engines experience * Experience in a mine or industrial setting is preferred ...
Heavy Duty Mechanic - Field - Kearl
Fort Mcmurray, AB · On-site
CA$70.19 - CA$77.99/hr
Don't miss out - apply today! Full time, Permanent 14x14 continuous day and night shift rotation ... Tier 2/4 & C175 series engines experience * Experience in a mine or industrial setting is preferred ...
Manage Tier 2 cases through established case management systems, ensuring consistency, accuracy ... help you finish major projects safely, compliantly, on-time, within budget and at the highest ...
Manage Tier 2 cases through established case management systems, ensuring consistency, accuracy ... help you finish major projects safely, compliantly, on-time, within budget and at the highest ...
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Service Desk Analyst - Tier 2
Edmonton, AB • On-site
Yardstick Technologies Inc
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 6 days ago
Job description
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.
What You'll Be Doing:As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You'll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We're Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver's license.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.