This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on ...
This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on ...
IT Support Specialist
Calgary, AB · On-site
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
IT Support Specialist
Calgary, AB · On-site
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
IT Support Specialist
Calgary, AB · On-site
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
Quick apply
IT Support Specialist
Calgary, AB · On-site
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...
IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...
IT Support Technician
Calgary, AB · On-site
IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great . We are a ...
Quick apply
IT Support Technician
Calgary, AB · On-site
IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great . We are a ...
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Quick apply
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Quick apply
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
IT Analyst II
CA$42.12 - CA$56.86/hr
Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...
New
IT Analyst II
CA$42.12 - CA$56.86/hr
Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...
New
Information Technology Audit Manager
Calgary, AB · On-site
CA$84K - CA$134K/yr
Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...
Information Technology Audit Manager
Calgary, AB · On-site
CA$84K - CA$134K/yr
Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...
IT Analyst II
Calgary, AB · Hybrid
CA$42.12 - CA$56.86/hr
As an IT Analyst II, you will support and administer critical data systems that power enterprise reporting and analytics. You will work closely with end users, clinicians, service delivery teams, and ...
IT Analyst II
Calgary, AB · Hybrid
CA$42.12 - CA$56.86/hr
As an IT Analyst II, you will support and administer critical data systems that power enterprise reporting and analytics. You will work closely with end users, clinicians, service delivery teams, and ...
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
IT Analyst II - Enterprise Imaging
Calgary, AB · On-site
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
IT Analyst II - Enterprise Imaging
Calgary, AB · On-site
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
L1 Support Hero
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
IT Analyst
Edmonton, AB · On-site
Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required * Escalate any concerns or issues with service providers as required
IT Analyst
Edmonton, AB · On-site
Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required * Escalate any concerns or issues with service providers as required
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Help Desk Analyst - Computer Support Technician
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Help Desk Analyst - Computer Support Technician
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Analyst I
Edmonton, AB · On-site
CA$34.10 - CA$46.03/hr
Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...
New
IT Analyst I
Edmonton, AB · On-site
CA$34.10 - CA$46.03/hr
Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...
New
IT Application Support Specialist
Calgary, AB · On-site
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
IT Application Support Specialist
Calgary, AB · On-site
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
IT Application Support Specialist
Calgary, AB · On-site
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
Quick apply
IT Application Support Specialist
Calgary, AB · On-site
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
Entry Level It Support information
What is an entry level IT support?
What do entry level IT support professionals do?
What are the key skills and qualifications needed for entry level IT support?
What is the difference between Entry Level IT Support vs Help Desk Technician?
| Aspect | Entry Level IT Support | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA A+ |
| Work Environment | Corporate, small business, or IT service providers | Help desk or call center environments, remote support |
| Job Responsibilities | Basic troubleshooting, hardware/software support, network issues | Responding to user tickets, remote troubleshooting, customer communication |
| Industry Usage | Common entry point in IT departments | Frequent role in customer support and IT service companies |
Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.
What are the most commonly searched types of It Support jobs in Alberta?
The most popular types of It Support jobs in Alberta are:
What job categories do people searching Entry Level It Support jobs in Alberta look for?
The top searched job categories for Entry Level It Support jobs in Alberta are:
What cities in Alberta are hiring for Entry Level It Support jobs?
Cities in Alberta with the most Entry Level It Support job openings:

Full-time
Posted 5 days ago
Job description
Role Overview Â
We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent service.Â
 Core Responsibilities Â
End-User Support & Customer ServiceÂ
- Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.Â
- Provide friendly, patient, and professional customer service to end-users at all levels of the organization.Â
- Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Â
Troubleshooting & Issue ResolutionÂ
- Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.Â
- Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.Â
- Follow established procedures and knowledge base articles to resolve common support requests. Â
Equipment & SetupÂ
- Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.Â
- Support basic account provisioning and access requests under the guidance of senior IT staff. Â
Documentation & KnowledgeÂ
- Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.Â
- Follow and help maintain IT procedures and standard operating documentation. Â
OtherÂ
- Assist the IT team with day-to-day operational tasks and project support as needed.Â
- Execute other duties typical of an entry-level IT support role as assigned. Â
Skills & QualificationsÂ
 RequiredÂ
- 0-1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).Â
- Basic understanding of Windows and/or Apple operating systems.Â
- Strong interpersonal and communication skills - able to explain technical concepts clearly to non-technical users.Â
- Eagerness to learn, troubleshoot, and adapt to new technologies.Â
- Ability to stay calm and professional under pressure.Â
- Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study. Â
PreferredÂ
- Familiarity with Microsoft Active Directory, EntraID Azure, M365 SuiteÂ
- Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.Â
- CompTIA A+ certification or currently pursuing.Â
- Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure. Â
Ideal Candidate Â
A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don't need to have all the answers - you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You're comfortable asking questions, learning on the fly, and growing with a team that will invest in your development.Â
Application Note Â
This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply - if you are passionate about technology and helping people, we want to hear from you.Â