The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...
The IT Coordinator will be responsible for managing and supporting all End User Technology and ensuring smooth day to day IT operations. They will provide superior IT support via remote desktop ...
The IT Coordinator will be responsible for managing and supporting all End User Technology and ensuring smooth day to day IT operations. They will provide superior IT support via remote desktop ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
IT Business Analyst
Calgary, AB · On-site
As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...
IT Business Analyst
Calgary, AB · On-site
As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
Quick apply
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
IT Business Analyst
Sherwood Park, AB · On-site
As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...
IT Business Analyst
Sherwood Park, AB · On-site
As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
... Opportunity: IT Server Operations Linux/Windows Support role will support all aspects Linux ... Supporting Oracle ExaCC and engineered systems * Managing SAP HANA cloud and on-premises ...
IT Help Desk Intern
Edmonton, AB · On-site
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
IT Help Desk Intern
Edmonton, AB · On-site
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
IT Help Desk Intern
Acheson, AB · On-site
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
IT Help Desk Intern
Acheson, AB · On-site
Provides phone and in-person support to local and remote site end users on a variety of issues ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...
MSP Technician
Edmonton, AB · On-site
Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...
Quick apply
MSP Technician
Edmonton, AB · On-site
Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...
MSP Technician
Calgary, AB · On-site
Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...
Quick apply
MSP Technician
Calgary, AB · On-site
Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you'll gain exposure to multiple ...
In this role, you will support both Information Technology and Facilities operations, helping employees resolve technical issues, coordinating office facilities activities, and contributing to a safe ...
In this role, you will support both Information Technology and Facilities operations, helping employees resolve technical issues, coordinating office facilities activities, and contributing to a safe ...
Supporting key services including general/application control audits and assessments, SOC 1 / SOC 2 / SOC 3 audits, cybersecurity and technology risk reviews, IT infrastructure security assessments ...
Supporting key services including general/application control audits and assessments, SOC 1 / SOC 2 / SOC 3 audits, cybersecurity and technology risk reviews, IT infrastructure security assessments ...
The successful candidate will bridge enterprise IT with EdTech, drive a strategic technology plan, and mentor a high-performing IT team supporting schools #J-18808-Ljbffr
The successful candidate will bridge enterprise IT with EdTech, drive a strategic technology plan, and mentor a high-performing IT team supporting schools #J-18808-Ljbffr
IT Application Systems Analyst
Red Deer, AB · On-site
Support client business units in their use of business applications * Participates in and/or manages information technology projects * Database support and administration * Information Technology ...
IT Application Systems Analyst
Red Deer, AB · On-site
Support client business units in their use of business applications * Participates in and/or manages information technology projects * Database support and administration * Information Technology ...
IT Help Desk Technician - Level 2
Calgary, AB · On-site
Specializing in supporting our client's line of business (LOB) applications, this role is also ... is an IT management and consulting company that leverages technological innovations for small ...
Quick apply
IT Help Desk Technician - Level 2
Calgary, AB · On-site
Specializing in supporting our client's line of business (LOB) applications, this role is also ... is an IT management and consulting company that leverages technological innovations for small ...
IT Help Desk Technician - Level 2
Calgary, AB · On-site
Specializing in supporting our client's line of business (LOB) applications, this role is also ... is an IT management and consulting company that leverages technological innovations for small ...
Quick apply
IT Help Desk Technician - Level 2
Calgary, AB · On-site
Specializing in supporting our client's line of business (LOB) applications, this role is also ... is an IT management and consulting company that leverages technological innovations for small ...
Business Analyst IT & Financial SystemsPosition Summary PTW Energy Services Ltd. is seeking a ... Support invoice automation, including AP/AR workflows, approvals, and integrations. * Identify ...
Quick apply
Business Analyst IT & Financial SystemsPosition Summary PTW Energy Services Ltd. is seeking a ... Support invoice automation, including AP/AR workflows, approvals, and integrations. * Identify ...
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...
Entry Level It Support information
What is an entry level IT support?
Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What do entry level IT support professionals do?
Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.
What are the key skills and qualifications needed for entry level IT support?
To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.
What is the difference between Entry Level IT Support vs Help Desk Technician?
| Aspect | Entry Level IT Support | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA A+ |
| Work Environment | Corporate, small business, or IT service providers | Help desk or call center environments, remote support |
| Job Responsibilities | Basic troubleshooting, hardware/software support, network issues | Responding to user tickets, remote troubleshooting, customer communication |
| Industry Usage | Common entry point in IT departments | Frequent role in customer support and IT service companies |
Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.
What are the most commonly searched types of It Support jobs in Alberta?
The most popular types of It Support jobs in Alberta are:
What job categories do people searching Entry Level It Support jobs in Alberta look for?
The top searched job categories for Entry Level It Support jobs in Alberta are:
What cities in Alberta are hiring for Entry Level It Support jobs?
Cities in Alberta with the most Entry Level It Support job openings:
Job description
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.
Competitive Benefits. Meaningful Extras. Unmatched Value.
- A place where you can take your career in the direction you want to grow and go
The Opportunity:
The Customer Portals Support Specialist plays a pivotal role in providing technical and operational expertise for our customer-facing portals. Operating at the intersection of business operations, CRM architecture, and enterprise software delivery, this individual collaborates closely with cross-functional business stakeholders, Salesforce platform leads, and software engineering teams.
This position is responsible for scoping requirements, troubleshooting production issues, monitoring interfaces, driving user adoption, and maintaining documentation to ensure a seamless, high-availability customer experience.
This position is responsible for scoping requirements, troubleshooting production issues, monitoring interfaces, driving user adoption, and maintaining documentation to ensure a seamless, high-availability customer experience.
Responsibilities:
- Domain & Platform Expertise: Serve as the functional and technical Subject Matter Expert (SME) for the SunocoNet customer portal ecosystem across internal teams and external customers.
- Requirements & Solution Scoping: Partner with business units to capture requirements for portal feature enhancements, translating business logic into actionable technical specifications and user stories.
- Production Support: Manage and resolve escalated daily support tickets, investigating complex system anomalies, integration failures, and data discrepancies.
- Identity & Access Governance: Oversee customer portal user provisioning, Single Sign-On (SSO) authentication flows, role-based access controls (RBAC), and security policy configurations.
- System Observability & Monitoring: Proactively monitor web application health, microservice interfaces, webhooks, and automated batch jobs; manage alert escalations to prevent downtime.
- Data Analysis & SQL Research: Execute SQL queries and perform database research across enterprise data stores for troubleshooting, operational reporting, and data integrity audits.
- Quality Assurance & UAT: Perform functional testing for new portal deployments, bug fixes, and feature releases; co-facilitate User Acceptance Testing (UAT) with business stakeholders.
- Salesforce Ecosystem Collaboration: Partner directly with the Salesforce team on cross-platform data flows, Experience Cloud/Service Cloud integrations, shared testing cycles, and release management.
- Enablement & Documentation: Develop technical support manuals, API/workflow documentation, standard operating procedures (SOPs), and end-user training resources.
Education:
- Certifications: Salesforce Certified Administrator and Platform App Builder.
Key Skills and Technical Requirements:
- Web Architecture & Modern APIs: Strong understanding of modern multi-tier web architectures, cloud infrastructure, RESTful APIs, JSON/XML, SFTP, and browser-level diagnostic tools (DevTools, HTTP request tracing).
- Advanced Database & SQL Skills: Proficient in writing SQL for data validation, operational troubleshooting, and ad-hoc analysis.
- Identity & Security Frameworks: Familiarity with modern authentication protocols, including OAuth 2.0, SAML 2.0, and Multi-Factor Authentication (MFA).
- Agile & IT Service Management (ITSM): Experience navigating Agile delivery methodologies (Scrum/Kanban) and using modern tools like Jira, Confluence, and ServiceNow/Zendesk for ticket and project tracking.
- Communication & Stakeholder Management: Exceptional interpersonal and technical communication skills. Comfortable leading meetings, presenting solutions to cross-functional stakeholders, and translating business language to development teams.
- Analytical & Detail-Oriented: Problem-solving mindset with a demonstrated ability to manage concurrent priorities in a fast-paced enterprise environment.
Responsibilities:
- Industry Experience: Background in the energy, fuel distribution, logistics, or convenience store retail sectors is considered a strong asset.
- Development Familiarity: Basic exposure to front-end technologies (JavaScript, HTML/CSS) or modern middleware frameworks (MuleSoft, AWS API Gateway, Postman).
Humble. Hungry. Smart. Does this sound like you?
Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!
We Want You To Shine:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do:
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print:
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.
#LI-AD1
About Parkland
Sourced by ZipRecruiter
With a team of over 10,000 employees at our main hospital and surrounding area clinics, Parkland is one of the largest public hospital systems in the country. For over 100 years, we remain dedicated to providing the best patient experience for those in our care. As a Parkland team member, you have the opportunity to apply your skills and talents as well as advance your knowledge and career goals. We offer meaningful careers that build on our vision of defining the standards of excellence in public health.
Industry
Oil and coal products manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Calgary, AB, CA