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Entry Level It Support Jobs in Alberta (NOW HIRING)

VC3

IT Service Desk Technician, Level 3

Calgary, AB · On-site

Description Are you a driven IT professional with strong technical skills and a proven track record ... and support to CompuVision internal and external clients related to computer systems, hardware ...

Canadian Natural

Deskside Support Student

Calgary, AB · On-site

Project Support * Exposure to IS projects implies opportunities for growth and learning * Could ... year of an Information Systems diploma/degree * IT Tools & Technologies experience with the ...

Century Mile Racetrack and Casino.

Technical aptitude in electronics, IT support, and system maintenance * Organizational and time management skills * Analytical ability and critical thinking * Ability to organize and communicate ...

Clio

Senior Systems Developer, IT.

Calgary, AB

... our IT Systems team, with a primary allocation to the Finance Systems team as a dedicated ... Support integration development and testing during NetSuite, Coupa, and Leapfin implementation and ...

MEMORIAL HEALTH SYSTEM

* Develops, builds, tests, implements, and supports interfaces using interface engine (Summit ... Serves as a member of the technical teams in Information Services, collaborating with technical ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Alberta

Entry Level It Support information

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Alberta?

The most popular types of It Support jobs in Alberta are:

What job categories do people searching Entry Level It Support jobs in Alberta look for?

The top searched job categories for Entry Level It Support jobs in Alberta are:

What cities in Alberta are hiring for Entry Level It Support jobs?

Cities in Alberta with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Alberta as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

IT Service Desk Technician, Level 3

VC3

Calgary, AB • On-site

Full-time

Re-posted 22 days ago

Job description

Description
Are you a driven IT professional with strong technical skills and a proven track record for maintaining positive client relationships? Do you possess sound judgment with the ability to resolve complex business issues? Do you excel in a fast-paced and dynamic work environment
CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior level technical assistance and support to CompuVision internal and external clients related to computer systems, hardware, running diagnostic programs, isolating problems, and determining and implementing solutions. In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with technical escalations that stretch beyond the tier 1 and 2 scope of support.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.

Key Responsibilities
Receive & Respond to tier 1 and tier 2 escalations.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Advanced server & network device management.
  • Resolve technical problems with Servers and network devices.
  • Follow-up with clients and technicians to ensure incident and problem resolution.
  • Train and educate CompuVision tier 1 & 2 technicians on technical standards.
Additional Responsibilities:

  • Maintain accurate and up to date documentation during the course of incident resolution, and through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Facilitate & attend monthly training & team meetings as required.
  • Participate in the on-call rotation (2 weeks every 7-8 weeks).
  • Assist with overflow service requests during peak periods.

Skills Knowledge and Expertise
Education Requirements, Skills, and Knowledge

  • Degree or Diploma in relevant field (nice to have, would accept experience over education)
  • Microsoft MCSE, MCSA, or MCTIP (Current)
  • Demonstrated experience in Cisco, Fortinet, VMWare and
  • Minimum five years relevant IT experience fully supporting and building SMB environments.
  • Demonstrated senior level expertise in
    • Microsoft Office Suite
    • Windows Server
    • O365 / Exchange / Active Sync / smtp
    • Active Directory
    • GPO deployment and maintenance
    • Firewalls and Switches
    • VPNs
    • Anti-Virus and Security Software
    • TCP/IP/DHCP/DNS
    • Hyper-V & VMWare
    • Windows RDS & Citrix
    • File permissions and file inheritance
    • SQL Database and permissions
    • PowerShell scripting
    • Public Key Infrastructure
    • Root cause analysis
Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.