IT Support Technician
Calgary, AB · On-site
PTO
IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes ... Desktop set up, moving equipment, and basic trouble shooting for internal staff Requirements:
New
IT Support Technician
Calgary, AB · On-site
PTO
IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes ... Desktop set up, moving equipment, and basic trouble shooting for internal staff Requirements:
New
IT Support Technician
Calgary, AB · On-site
PTO
IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes ... Desktop set up, moving equipment, and basic trouble shooting for internal staff Requirements:
New
Quick apply
IT Support Technician
Calgary, AB · On-site
PTO
IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes ... Desktop set up, moving equipment, and basic trouble shooting for internal staff Requirements:
New
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
IT Support Specialist
Calgary, AB · On-site
PTO
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
New
Quick apply
IT Support Specialist
Calgary, AB · On-site
PTO
Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by ...
New
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Quick apply
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support ... Industry-standard certifications in IT support or helpdesk operations are a plus. What's In It for ...
Quick apply
Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support ... Industry-standard certifications in IT support or helpdesk operations are a plus. What's In It for ...
Manager, IT Support, Operations and Security
Sherwood Park, AB · On-site
Medical
Dental
Life
Retirement
Provide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organization * Develop and implement branch strategies, business plans ...
Manager, IT Support, Operations and Security
Sherwood Park, AB · On-site
Medical
Dental
Life
Retirement
Provide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organization * Develop and implement branch strategies, business plans ...
IT Administrator
Calgary, AB · On-site
Medical
PTO
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Install and configure Windows Desktop * Check events and logs and escalate issues as required
New
Quick apply
IT Administrator
Calgary, AB · On-site
Medical
PTO
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Install and configure Windows Desktop * Check events and logs and escalate issues as required
New
IT Administrator
Calgary, AB · Hybrid
Medical
PTO
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Install and configure Windows Desktop * Check events and logs and escalate issues as required
New
IT Administrator
Calgary, AB · Hybrid
Medical
PTO
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Install and configure Windows Desktop * Check events and logs and escalate issues as required
New
Site IT Lead
Medical
Dental
Vision
Retirement
The Project Information Technology Specialist is responsible for supporting and administering the ... TECHNICAL SKILLS Experience supporting Microsoft Windows desktop and laptop environments, Microsoft ...
New
Site IT Lead
Medical
Dental
Vision
Retirement
The Project Information Technology Specialist is responsible for supporting and administering the ... TECHNICAL SKILLS Experience supporting Microsoft Windows desktop and laptop environments, Microsoft ...
New
L1 Support Hero
CA$40K - CA$60K/yr
Medical
Dental
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
CA$40K - CA$60K/yr
Medical
Dental
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
Calgary, AB · On-site
CA$40K - CA$60K/yr
Medical
Dental
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Quick apply
L1 Support Hero
Calgary, AB · On-site
CA$40K - CA$60K/yr
Medical
Dental
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
IT Analyst II
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
IT Analyst II
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...
This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences: * Experience working for a Managed Services Provider (MSP) The ideal candidate will have experience ...
This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences: * Experience working for a Managed Services Provider (MSP) The ideal candidate will have experience ...
IT Analyst
Medical
Dental
... support, escalating as required * Escalate any concerns or issues with service providers as ... Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones ...
IT Analyst
Medical
Dental
... support, escalating as required * Escalate any concerns or issues with service providers as ... Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones ...
IT Analyst
Edmonton, AB · On-site
Medical
Dental
... support, escalating as required * Escalate any concerns or issues with service providers as ... Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones ...
New
Quick apply
IT Analyst
Edmonton, AB · On-site
Medical
Dental
... support, escalating as required * Escalate any concerns or issues with service providers as ... Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones ...
New
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
Quick apply
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
IT Analyst II - Enterprise Imaging
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
Posted today
IT Analyst II - Enterprise Imaging
CA$42.12 - CA$56.86/hr
You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve ...
Posted today
IT Solutions Architect
Calgary, AB · Hybrid
Medical
PTO
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...
IT Solutions Architect
Calgary, AB · Hybrid
Medical
PTO
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...
Desktop It Support information
What is desktop IT support?
Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.
What are the key skills and qualifications needed to thrive as a desktop IT support specialist?
To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.
What is the difference between Desktop IT Support vs Help Desk Technician?
| Aspect | Desktop IT Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL |
| Work Environment | On-site, troubleshooting hardware/software issues | Remote or on-site, customer support |
| Employer & Industry Usage | IT departments, corporate, small businesses | IT support centers, service providers |
| Common Search & Comparison | Yes | Yes |
Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.
What are some common challenges faced by desktop IT support professionals, and how can they be overcome?
Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What are popular job titles related to Desktop It Support jobs in Alberta?
For Desktop It Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Desktop It Support jobs in Alberta look for?
The top searched job categories for Desktop It Support jobs in Alberta are:
Full-time
PTO
Posted 3 days ago
New
Job description
IT Support Technician
SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a group of hard-working,result-orientedpeople focused on disrupting the I.T. industry by continually elevating the I.T. experience.
Are you tech savvy, eager to start or grow your career in IT?
Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed.
A Career at SysGen Solutions - Perks & Benefits - What's in it for you?
- Professional Training:Paid-for courses to meet your career development goals.
- Distinctive Compensation Program: The base salary and variable compensation program allow you to drive your annual income.
- Culture of Health & Wellness:We believe that work-life balance is important - when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
- Diversity & Inclusion:Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
- President's Club for ALL Employees:SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
- Unique Double Dip Program: Double your vacation time with a payout option at the end of the year!
- Group Benefits Plan: A comprehensive plan to cover your and your family's needs.
- Award-Winning Culture:We invest in our people and drive innovation. Here are some of our awards:
- Canada's Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
- Alberta's Top 75 Employers (2017, 2018, 2022)
- Canada's Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
- CDN Top 100andCRN MSP 500awards (2015-2021)
- Top Managed Services Provider by Channel Futures(2022, 2023)
Role & Responsibilities:
- Monitor, maintain, and generate reports for system and backup health for multiple client sites
- Check events, logs, triage &alerting technicians to critical technical issues
- Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices
- Check status of Managed Security client environments using monitoring tools
- Generate reports for client facing staff, business managers, and security leaders
- Desktop set up, moving equipment, and basic trouble shooting for internal staff
Requirements:
- Basic understanding of server and network environments
- Ability to support Windows operating systems
- Ability to support Microsoft Office Applications including Office 365 - an asset
- Familiarity with backup solutions, Anti-Virus, Anti-Malware - an asset
- Basic technical training (CompTIA or Equivalent) - an asset
- Willingness to learn and develop skills
- Basic computer troubleshooting experience
- Effectively prioritize and manage multiple tasks
- Ability to provide a great customer service experience in person and on the phone (good communication skills)
- Strong troubleshooting skills
- Diploma or Degree in Computer Science or Information Technology
- Valid drivers license and vehicle
SysGen employees are guided by our 8 Guiding Principles:
Collaboration Communication
Consistency Expectations
Innovation Integrity
Relationships Responsibility
SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.