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Desktop Support Jobs in Alberta (NOW HIRING)

DIRTT Environmental Solutions Ltd.

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

Keyera

Service Delivery Analyst

Calgary, AB · On-site

Provide technical support for desktop computers, laptops, mobile devices, printers, peripherals, and conference room technologies, including troubleshooting hardware and software issues. * Install ...

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications. * Troubleshoot hardware, software, operating system, network connectivity, and ...

NorQuest College

AudioVisual Analyst

Edmonton, AB · On-site

CA$67K - CA$87K/yr

Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for supporting audiovisual technologies, classroom Hy-Flex systems, event technologies, and end-user ...

King Business Solutions

Bookkeeper

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAM's proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ...

King Business Solutions

Bookkeeper

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAM's proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ...

King Business Solutions

Bookkeeper

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAMs proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ...

NorQuest College

IT Support Desk Analyst

Edmonton, AB · On-site

CA$48K - CA$63K/yr

The IT Support Desk Analyst is the single point of contact for end users regarding issues ... Perform simple to intermediate troubleshooting concerning desktop computers, laptops, mobile ...

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Desktop Support information

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Alberta? The most popular types of Desktop Support jobs in Alberta are:
What are popular job titles related to Desktop Support jobs in Alberta? For Desktop Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Alberta look for? The top searched job categories for Desktop Support jobs in Alberta are:
What cities in Alberta are hiring for Desktop Support jobs? Cities in Alberta with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Alberta as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution.

Desktop Support Analyst

DIRTT Environmental Solutions Ltd.

On-site

Full-time

Posted 13 days ago

Job description

Who We Are

Not just built for today. Building for tomorrow.

DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high-performing, adaptable interior environments.

Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.

We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.

Who You Are

As a Desktop Support Analyst, you’ll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.

What You’ll Do
    • Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
    • Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
    • Assemble, configure, and rebuild desktop and laptop computers.
    • Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
    • Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
    • Educate end-users on basic IT procedures, best practices, and security protocols.
    • Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
    • Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
    • Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.
    What You’ll Bring
    Required Qualifications
    • Some experience in IT/computers would be considered an asset
    • Excellent verbal and written communication skills.
    • Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
    • A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
    • Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
    • Collaborative mindset to work effectively with other IT professionals and support team members.
    • Ability to adapt to changing technology and industry trends.
    • Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
    • Industry-standard certifications in IT support or helpdesk operations are a plus.

    What’s In It for You

    • Competitive base salary plus a variable pay (bonus) program
    • Eligibility to participate in DIRTT’s Employee Share Purchase Plan
    • For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
    • Comprehensive health benefits, including medical, dental, and vision coverage
    • Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
    • Mental health and wellbeing support, including an Employee Assistance Program (EAP)
    • A thorough and supportive onboarding program designed to set you up for success

    Equal Opportunity & Hiring Information

    DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.

    DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.

    Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.

    Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.

    We thank all applicants for their interest; however, only those selected for an interview will be contacted.