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Desktop Support Jobs in Alberta (NOW HIRING)

The Brick

IT Desktop Administrator

Edmonton, AB · On-site

In addition to the support function, Desktop Administrators are responsible for system administration of specified IT systems including but not limited to Enterprise Anti-virus, WSUS, Active ...

Alt-Tech

Tier 1 Support Analyst

Sherwood Park, AB · On-site

Experience in desktop support and troubleshooting. * Excellent problem-solving skills and attention to detail. * Outstanding communication and interpersonal abilities. * Ability to work independently ...

New

Long View Systems

Deskside Consultant

Edmonton, AB

CA$46K - CA$60.38K/yr

... Desktop Support Role * Knowledge of server operations, infrastructure, web interfaces, remote access tools * Hands-on experience with Windows/Linux/Mac OS environments * Experience with ...

Targeted Talent

Help Desk Analyst

Calgary, AB

Supporting Virtual Desktops (VMware) * Supporting Adobe Acrobat DC * Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system

Targeted Talent

Help Desk Analyst

Calgary, AB · On-site

Supporting Virtual Desktops (VMware) * Supporting Adobe Acrobat DC * Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system

Net2Source (N2S)

Supply Chain Analyst

Calgary, AB

Travel for open houses, trade shows, and nation visits supporting project teams * Most work is desktop-based with teams; Indigenous Community Relations group handles primary field presence Role Scope

Net2Source (N2S)

Supply Chain Analyst

Calgary, AB · Hybrid

Travel for open houses, trade shows, and nation visits supporting project teams * Most work is desktop-based with teams; Indigenous Community Relations group handles primary field presence Role Scope

King Business Solutions

Bookkeeper

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAMs proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ...

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Desktop Support information

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Alberta? The most popular types of Desktop Support jobs in Alberta are:
What are popular job titles related to Desktop Support jobs in Alberta? For Desktop Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Alberta look for? The top searched job categories for Desktop Support jobs in Alberta are:
What cities in Alberta are hiring for Desktop Support jobs? Cities in Alberta with the most Desktop Support job openings:
Desktop Support jobs near you

IMAC & IT Asset Management Specialist 3 Month contract - Calgary, AB

Fuze HR Solutions Inc.

Calgary, AB • On-site

Contractor

Posted 23 days ago

Job description

IMAC & IT Asset Management Specialist – 3 Month contract
Location: Calgary
Position Overview
We are seeking an experienced IMAC & IT Asset Management Specialist to support enduser device lifecycle operations and IT asset management within a dynamic, fast-paced enterprise environment. This is a highly hands-on, onsite role focused on device deployments, refresh cycles, inventory accuracy, and enduser experience.
The organization offers an exceptional company culture built on collaboration, accountability, and continuous improvement. As part of a large, well-established organization, you will support large-scale, complex projects across Canada, serving a broad portfolio of ICI clients including commercial property owners, property managers and developers, major school boards, municipalities, and other institutional partners. This environment provides meaningful exposure, learning, and long-term career development and growth opportunities for motivated IT professionals.
Key Considerations
  • Strong onsite presence is essential
  • Role combines hands-on technical execution with asset ownership and logistics coordination
  • High attention to detail is required due to asset tracking, audit, and compliance responsibilities
  • Opportunity to contribute to standardized processes and continuous improvement initiatives
Key Responsibilities
IMAC & End-User Support
  • Perform installs, moves, adds, and changes (IMAC) for enduser devices
  • Stage, image, configure, and deploy laptops, desktops, and peripherals using modern endpoint management tools
  • Execute device refreshes, replacements, break/fix support, and hardware swaps
  • Support employee onboarding and offboarding, including device provisioning and recovery
  • Provide onsite enduser support during deployments, transitions, and rollout activities
IT Asset Management
  • Manage the full IT asset lifecycle, including receipt, tagging, deployment, recovery, and retirement
  • Maintain accurate asset records within IT asset management systems
  • Conduct inventory audits, cycle counts, and discrepancy resolution
  • Manage stockroom inventory, spares, and allocation of devices
  • Coordinate shipping, RMAs, and vendor returns
  • Ensure secure device handling, chain-of-custody, and compliant disposal practices
Process, Compliance & Collaboration
  • Follow standardized IMAC and asset management processes and documentation standards
  • Ensure compliance with security, data handling, and disposal policies
  • Document all work, asset changes, and audit activities accurately and consistently
  • Collaborate with Service Desk, Desktop Support, infrastructure teams, and vendors to meet service expectations
  • Contribute to process improvements, reporting, and operational insights (exposure to Power BI is an asset)
Tools & Environment
  • Endpoint Management & Imaging: SCCM, Intune
  • ITSM / Asset Management: Freshservice or equivalent platforms
  • Reporting & Insights: Power BI (preferred)
Required Skills & Experience
Technical Expertise
  • 2–5+ years of experience in IMAC, desktop support, or enduser computing roles
  • Strong hands-on support experience with laptops, desktops, and peripheral hardware
  • Experience working in Windows 10/11 enterprise environments
  • Proven experience with device imaging and provisioning using SCCM and Intune
  • Familiarity with user data migration and large-scale device refresh programs
Operational & Asset Management Skills
  • Experience with ITSM and asset management tools (Freshservice preferred or similar)
  • Strong understanding of IT asset lifecycle management and inventory controls
  • Experience managing stockrooms, spare inventory, and logistics coordination
  • Knowledge of secure device handling, data security, and compliant disposal practices
Scale & Exposure
  • Support environments with hundreds to thousands of users and devices
  • Gain experience operating within a large, enterprise-scale organization delivering services across Canada
  • Exposure to complex, multi-site operations supporting diverse ICI clients
Why Join
  • Excellent company culture that values teamwork, learning, and professional growth
  • Exposure to large-scale, complex enterprise environments and projects
  • Strong opportunities for career development, skill advancement, and future growth
  • Ability to make a direct, visible impact through hands-on work and operational ownership