Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided. * Use remote desktop tools to ...
Quick apply
Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided. * Use remote desktop tools to ...
Seller Support Manager
Edmonton, AB · Hybrid
CA$83K - CA$130K/yr
The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of ...
Seller Support Manager
Edmonton, AB · Hybrid
CA$83K - CA$130K/yr
The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of ...
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Quick apply
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Track, prioritize, and manage multiple open issues through the corporate ticketing system within ... support, desktop support, IT help desk, or a similar role preferred * Hands-on experience with ...
Track, prioritize, and manage multiple open issues through the corporate ticketing system within ... support, desktop support, IT help desk, or a similar role preferred * Hands-on experience with ...
Define and enforce best-practices for Windows desktop development across the codebase: code ... focus management, keyboard navigation, screen-reader support, and usability for users with ...
Define and enforce best-practices for Windows desktop development across the codebase: code ... focus management, keyboard navigation, screen-reader support, and usability for users with ...
IT Support Analyst
$37 - $45/hr
Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997 ... Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and ...
IT Support Analyst
$37 - $45/hr
Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997 ... Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and ...
Service Delivery Analyst
Calgary, AB · On-site
... desktop support, end-user computing, or a related technical support role. * Experience supporting iOS and Android mobile devices, including Microsoft Intune and other endpoint management platforms.
Service Delivery Analyst
Calgary, AB · On-site
... desktop support, end-user computing, or a related technical support role. * Experience supporting iOS and Android mobile devices, including Microsoft Intune and other endpoint management platforms.
Deskside Technician Sr
Edmonton, AB · On-site
Desktop/laptop tech support (Mac and PC) * Windows 10/11operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...
Deskside Technician Sr
Edmonton, AB · On-site
Desktop/laptop tech support (Mac and PC) * Windows 10/11operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...
Ability to manage multiple priorities in a fast-paced environment * Ability to work independently ... Desktop and laptop computers * Multifunction printers and common peripherals * Mobile devices ...
Quick apply
Ability to manage multiple priorities in a fast-paced environment * Ability to work independently ... Desktop and laptop computers * Multifunction printers and common peripherals * Mobile devices ...
Support software licensing, budgeting, and vendor management activities. SharePoint Administration ... Support applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized ...
Support software licensing, budgeting, and vendor management activities. SharePoint Administration ... Support applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized ...
AudioVisual Analyst
Edmonton, AB · On-site
CA$67K - CA$87K/yr
Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for supporting audiovisual technologies, classroom Hy-Flex systems, event technologies, and end-user ...
AudioVisual Analyst
Edmonton, AB · On-site
CA$67K - CA$87K/yr
Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for supporting audiovisual technologies, classroom Hy-Flex systems, event technologies, and end-user ...
Service Manager - Agriculture
Claresholm, AB · On-site
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
Service Manager - Agriculture
Claresholm, AB · On-site
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
Service Manager - Agriculture
Stettler, AB · On-site
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
Service Manager - Agriculture
Stettler, AB · On-site
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...
IT Support Desk Analyst
CA$48K - CA$63K/yr
The IT Support Desk Analyst is the single point of contact for end users regarding issues ... Management (ITSM) system. * Perform simple to intermediate troubleshooting concerning desktop ...
IT Support Desk Analyst
CA$48K - CA$63K/yr
The IT Support Desk Analyst is the single point of contact for end users regarding issues ... Management (ITSM) system. * Perform simple to intermediate troubleshooting concerning desktop ...
Section Manager, Scheduling
Bruce, AB · On-site
In support of achieving excellence and business results through safe, reliable operations, our ... and desktop guides to achieve commercial improvements. * Promoting and embedding the Bruce Power ...
Section Manager, Scheduling
Bruce, AB · On-site
In support of achieving excellence and business results through safe, reliable operations, our ... and desktop guides to achieve commercial improvements. * Promoting and embedding the Bruce Power ...
Territory Manager - Canada
Calgary, AB · On-site
The Territory Manager supports the commercialization of EnviroMix mixing and biological process ... Weekly use of salesforce.com through desktop and mobile devices to input, track and mine account ...
Territory Manager - Canada
Calgary, AB · On-site
The Territory Manager supports the commercialization of EnviroMix mixing and biological process ... Weekly use of salesforce.com through desktop and mobile devices to input, track and mine account ...
Site Manager
CA$80K - CA$100K/yr
At Long View, we create an environment of collaboration and support, of innovation and enthusiasm ... Virtualization (server, desktop, application) * Linux, UNIX server * Network infrastructure
Site Manager
CA$80K - CA$100K/yr
At Long View, we create an environment of collaboration and support, of innovation and enthusiasm ... Virtualization (server, desktop, application) * Linux, UNIX server * Network infrastructure
Instructional Design Support (12-month term)
Edmonton, AB · Hybrid
CA$76K - CA$95K/yr
Experience with template standardization, updating documents, and management of training and ... Knowledge of MS Office and desktop design / publishing software. Abilities: * Excellent verbal ...
New
Instructional Design Support (12-month term)
Edmonton, AB · Hybrid
CA$76K - CA$95K/yr
Experience with template standardization, updating documents, and management of training and ... Knowledge of MS Office and desktop design / publishing software. Abilities: * Excellent verbal ...
New
Desktop Support Manager information
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
What are some typical challenges faced by a desktop support manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
What does a desktop support manager do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
Is desktop support a good entry level job?
Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.
What does a desktop support manager do?
A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
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What are popular job titles related to Desktop Support Manager jobs in Alberta? For Desktop Support Manager jobs in Alberta, the most frequently searched job titles are:
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What cities in Alberta are hiring for Desktop Support Manager jobs? Cities in Alberta with the most Desktop Support Manager job openings:
Full-time
Posted 9 days ago
Job description
Who We Are
Not just built for today. Building for tomorrow.
DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high-performing, adaptable interior environments.
Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.
We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.
Who You Are
As a Desktop Support Analyst, you’ll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.
What You’ll Do
- Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
- Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
- Assemble, configure, and rebuild desktop and laptop computers.
- Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
- Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
- Educate end-users on basic IT procedures, best practices, and security protocols.
- Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
- Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
- Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.
What You’ll Bring
Required Qualifications
- Some experience in IT/computers would be considered an asset
- Excellent verbal and written communication skills.
- Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
- A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
- Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
- Collaborative mindset to work effectively with other IT professionals and support team members.
- Ability to adapt to changing technology and industry trends.
- Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
- Industry-standard certifications in IT support or helpdesk operations are a plus.
What’s In It for You
- Competitive base salary plus a variable pay (bonus) program
- Eligibility to participate in DIRTT’s Employee Share Purchase Plan
- For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
- Comprehensive health benefits, including medical, dental, and vision coverage
- Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
- Mental health and wellbeing support, including an Employee Assistance Program (EAP)
- A thorough and supportive onboarding program designed to set you up for success
Equal Opportunity & Hiring Information
DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.
DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.
Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.
Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.