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Desktop Support Manager Jobs in Alberta (NOW HIRING)

The Brick

IT Desktop Administrator

Edmonton, AB · On-site

The role of the IT Desktop Administrator is to provide advanced technical support to all divisions ... Manage specified Technology Support (Infrastructure) projects * Assist in specified IT projects and ...

Alt-Tech

Tier 1 Support Analyst

Sherwood Park, AB · On-site

Salary: 50000.00 About Us Alt-Tech Inc. is an award-winning leader in Managed IT Services, ... Experience in desktop support and troubleshooting. * Excellent problem-solving skills and attention ...

New

Long View Systems

Deskside Consultant

Edmonton, AB

CA$46K - CA$60.38K/yr

Maintain inventory of installed software, manage software licensing and create policies and ... Desktop Support Role * Knowledge of server operations, infrastructure, web interfaces, remote ...

Targeted Talent

Help Desk Analyst

Calgary, AB

Supporting Virtual Desktops (VMware) * Supporting Adobe Acrobat DC * Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system

Targeted Talent

Help Desk Analyst

Calgary, AB · On-site

Supporting Virtual Desktops (VMware) * Supporting Adobe Acrobat DC * Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system

Brandt

Service Manager - Agriculture

Stettler, AB

... support services (component diagnostics, repair, and replacement). This includes managing all ... Must be proficient in using work-related desktop applications and web-based productivity ...

Fountain Tire

Support Desk Manager

Edmonton, AB · On-site

CA$96K - CA$107K/yr

The Support Desk Manager is responsible for leading and overseeing the day-to-day operations of the IT Support Desk. This role ensures the delivery of high-quality technical support services ...

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Desktop Support Manager information

See Alberta salary details

$44K

$88.4K

$143K

How much do desktop support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop support manager in Alberta is $88,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Alberta? The most popular types of Desktop Support jobs in Alberta are:
What are popular job titles related to Desktop Support Manager jobs in Alberta? For Desktop Support Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Alberta look for? The top searched job categories for Desktop Support Manager jobs in Alberta are:
What cities in Alberta are hiring for Desktop Support Manager jobs? Cities in Alberta with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

IMAC & IT Asset Management Specialist 3 Month contract - Calgary, AB

Fuze HR Solutions Inc.

Calgary, AB • On-site

Contractor

Posted 23 days ago

Job description

IMAC & IT Asset Management Specialist – 3 Month contract
Location: Calgary
Position Overview
We are seeking an experienced IMAC & IT Asset Management Specialist to support enduser device lifecycle operations and IT asset management within a dynamic, fast-paced enterprise environment. This is a highly hands-on, onsite role focused on device deployments, refresh cycles, inventory accuracy, and enduser experience.
The organization offers an exceptional company culture built on collaboration, accountability, and continuous improvement. As part of a large, well-established organization, you will support large-scale, complex projects across Canada, serving a broad portfolio of ICI clients including commercial property owners, property managers and developers, major school boards, municipalities, and other institutional partners. This environment provides meaningful exposure, learning, and long-term career development and growth opportunities for motivated IT professionals.
Key Considerations
  • Strong onsite presence is essential
  • Role combines hands-on technical execution with asset ownership and logistics coordination
  • High attention to detail is required due to asset tracking, audit, and compliance responsibilities
  • Opportunity to contribute to standardized processes and continuous improvement initiatives
Key Responsibilities
IMAC & End-User Support
  • Perform installs, moves, adds, and changes (IMAC) for enduser devices
  • Stage, image, configure, and deploy laptops, desktops, and peripherals using modern endpoint management tools
  • Execute device refreshes, replacements, break/fix support, and hardware swaps
  • Support employee onboarding and offboarding, including device provisioning and recovery
  • Provide onsite enduser support during deployments, transitions, and rollout activities
IT Asset Management
  • Manage the full IT asset lifecycle, including receipt, tagging, deployment, recovery, and retirement
  • Maintain accurate asset records within IT asset management systems
  • Conduct inventory audits, cycle counts, and discrepancy resolution
  • Manage stockroom inventory, spares, and allocation of devices
  • Coordinate shipping, RMAs, and vendor returns
  • Ensure secure device handling, chain-of-custody, and compliant disposal practices
Process, Compliance & Collaboration
  • Follow standardized IMAC and asset management processes and documentation standards
  • Ensure compliance with security, data handling, and disposal policies
  • Document all work, asset changes, and audit activities accurately and consistently
  • Collaborate with Service Desk, Desktop Support, infrastructure teams, and vendors to meet service expectations
  • Contribute to process improvements, reporting, and operational insights (exposure to Power BI is an asset)
Tools & Environment
  • Endpoint Management & Imaging: SCCM, Intune
  • ITSM / Asset Management: Freshservice or equivalent platforms
  • Reporting & Insights: Power BI (preferred)
Required Skills & Experience
Technical Expertise
  • 2–5+ years of experience in IMAC, desktop support, or enduser computing roles
  • Strong hands-on support experience with laptops, desktops, and peripheral hardware
  • Experience working in Windows 10/11 enterprise environments
  • Proven experience with device imaging and provisioning using SCCM and Intune
  • Familiarity with user data migration and large-scale device refresh programs
Operational & Asset Management Skills
  • Experience with ITSM and asset management tools (Freshservice preferred or similar)
  • Strong understanding of IT asset lifecycle management and inventory controls
  • Experience managing stockrooms, spare inventory, and logistics coordination
  • Knowledge of secure device handling, data security, and compliant disposal practices
Scale & Exposure
  • Support environments with hundreds to thousands of users and devices
  • Gain experience operating within a large, enterprise-scale organization delivering services across Canada
  • Exposure to complex, multi-site operations supporting diverse ICI clients
Why Join
  • Excellent company culture that values teamwork, learning, and professional growth
  • Exposure to large-scale, complex enterprise environments and projects
  • Strong opportunities for career development, skill advancement, and future growth
  • Ability to make a direct, visible impact through hands-on work and operational ownership