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Desktop Support Manager Jobs in Alberta (NOW HIRING)

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... This position supports remote work from locations in Canada. Responsibilities * Own the development ...

... Location Manager with coordinating and conducting quarterly safety meetings * Supports Service ... Ability use standard desktop applications such as Microsoft Office and internet functions

... Location Manager with coordinating and conducting quarterly safety meetings * Supports Service ... Ability use standard desktop applications such as Microsoft Office and internet functions

... ability to support projects in various jurisdiction across the country. The Senior Wildlife ... management plans, and desktop constraints analysis. * Provide mitigation and best management ...

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...

Showing results 41-60

Desktop Support Manager information

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.

What are the most commonly searched types of Desktop Support jobs in Alberta?

The most popular types of Desktop Support jobs in Alberta are:

What are popular job titles related to Desktop Support Manager jobs in Alberta?

For Desktop Support Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Alberta look for?

The top searched job categories for Desktop Support Manager jobs in Alberta are:

What cities in Alberta are hiring for Desktop Support Manager jobs?

Cities in Alberta with the most Desktop Support Manager job openings:

Infographic showing various Desktop Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Key Account Manager - Canada

Ecolab

Calgary, AB • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago


Ecolab rating

7.5

Company rating: 7.5 out of 10

Based on 211 frontline employees who took The Breakroom Quiz

57th of 103 rated chemical manufacturers


Job description

AboutCoolIT, An Ecolab Company.

Founded in Calgary, Alberta in 2001,CoolITSystems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500distinctionin both 2021 and 2022,CoolIT'srapid growth is capturing global attention.

As demand for generative AI,high performancecomputing and cloud solutions rapidlyexpands, there has never been a more exciting time to join our team.

WHAT YOU'LL DO:

This is an exciting opportunity with CoolIT Systems, the leading provider of scalable liquid cooling technology, as a Key Account Manager for named accounts and new acquisitions in the component or data center space. In this role, you will be expected to aggressively identify, pursue, and win strategic opportunities with new acquisition targets as well as expand wallet share with existing long-term customers. Join our rapidly growing organization and make an impact in the data center industry by driving new business growth and accelerating market penetration.

This position supports remote work from locations in Canada.

Responsibilities

  • Own the development and execution of a territory and account strategy focused on hunting, penetrating, and winning named liquid cooling acquisitions prospects in the segment.
  • Understand existing client needs and our competitive positioning, challenges, and goals to offer tailored solutions for their cooling requirements to enable growth in sales.
  • Act as the primary commercial lead for named or target accounts, driving outbound engagement, uncovering opportunities early, qualifying demand, and advancing prospects through the sales cycle to close.
  • Consistently build, progress, and close a high-quality pipeline that meets or exceeds CoolIT's program pipeline, bookings, and forecast targets.
  • Lead review and negotiation of customer contracts and manage inputs from stakeholders to drive execution of contracts.
  • Develop and execute account penetration plans that create double-digit revenue growth through new program wins, competitive displacement, and expansion into adjacent opportunities.
  • Demonstrate expertise in data center cooling solutions.
  • Collaborate internally with Operations to ensure successful project execution from initial discussions to delivery and implementation.
  • Maintain a sharp point of view on industry trends, competitor moves, whitespace opportunities, and customer buying triggers to inform pursuit strategy.
  • Provide market insights and voice of customer feedback to guide product development and innovation.
  • Continuously monitor performance metrics and quality standards, driving continuous improvement initiatives as needed.
  • Ensure compliance with company policies and procedures.
  • Potential for travel up to 35% in territory and 10% internationally.

WHO YOU ARE:

Basic Qualifications:

    • 5+ years of experience in business development, strategic sales, or accountmanagement, with a strong preference for candidates who have excelled in hunter oriented roles.
    • 3+ years of experience working in a manufacturing or advanced technology business with data centers as the core customer.
    • Proven track record of winning complex enterprise sales in a sales-led organization,including originating opportunities, shaping deals, and closing with Fortune 500 clients.
    • Demonstrated experience with the largest data center operators in the world.
    • Strong commercial instincts with a bias for action, persistence, and accountabilityin pursuing revenue and customer outcomes.
    • Experience working in a fast-paced, dynamic environment.
    • Bachelor degree in Business Administration, Engineering, Computer Science, orrelated field.

    Preferred Qualifications:

    • Preference for strong technical background, with experience in data center
      infrastructure, cooling systems, or related fields.
    • Experience using CRM and ERP systems such as Oracle Netsuite (preferred), SAP,Salesforce, or ServiceNow.

    Skills:

    • Strategic hunter mindset with a demonstrated ability to open doors, build pursuitplans, navigate complex stakeholder environments, and win high-value business.
    • Strong, organizational and analytical skills; ability to work effectively under timeconstraints and deliver results by critical deadlines.
    • Excellent leadership and interpersonal skills, with the ability to inspire and motivateteams across all levels of the organization.
    • Exceptional C-suite communication and executive presence, with a proven ability toinfluence decisions.
    • High customer empathy, with the ability to provide the best outcomes to the
      customer while balancing operational considerations.

    WHY COOLIT?

    We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that willmaintainand strengthen our culture whilealigning toour vision and values.

    We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

    • Vacation and flex days, and paid company-wideshutdownduring the holiday season.
    • Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
    • Dress for your day - in a casual yet professional environment.
    • Retention rewards like "The Big Coffee Break" that reward tenure withadditionalvacation time and a monetary bonus.
    • Company-funded RRSP contributions to support your long-term financial goals.

    We thank every candidate inadvance,however, only those selected for an interview will be contacted.Immigration sponsorship is not available for this role. Please note: immigration sponsorship is not available for this role.

    Successful candidates for this position willbe requiredto undergo background checks including criminal records check and education.


    What Ecolab employees say

    Pay

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    Get the full story on Breakroom


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    About Ecolab

    Sourced by ZipRecruiter

    Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.

    Industry

    Manufacturing

    Company size

    10,000+ Employees

    Headquarters location

    Saint Paul, MN, US

    Year founded

    1923