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Desktop Support Engineer Jobs in Alberta (NOW HIRING)

DIRTT Environmental Solutions Ltd.

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

Gilead

IT Support Engineering Specialist

Edmonton, AB · On-site

Join Gilead and help create possible, together. IT Support Engineering Specialist Role Overview The ... support, desktop support, IT help desk, or a similar role preferred * Hands-on experience with ...

Equinox Engineering

Pipeline Engineer

Calgary, AB · On-site

Supports the Piping Engineering team across our global offices, including Canada, Australia, USA ... Ability to evaluate and address constructability concerns from desktop information. * Familiarity ...

Stefanini Group

Deskside Technician Sr

Edmonton, AB · On-site

Desktop/laptop tech support (Mac and PC) * Windows 10/11operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Ecolab

Mechanical Engineer

Calgary, AB

... and desktop computers. We design and manufacture solutions used by the largest tech companies ... Support rapid iteration of design concepts through technology assessment, feasibility analysis, and ...

Alquemy

Seniorr SCCM Resource

Calgary, AB · On-site

$40 - $45/hr

... Engineer to support enterprise endpoint management, software deployment, operating system ... Required Qualifications 5+ years of experience in enterprise endpoint management and desktop ...

Ecolab

Manufacturing Engineer

Calgary, AB

Support the maintenance and performance of all manufacturing equipment to minimize downtime. * Lead ... and desktop computers. We design and manufacture solutions used by the largest tech companies ...

Ecolab

Testing Specialist - PCL

Calgary, AB · On-site

Prepare technical reports and validation documentation to support engineering release and customer ... and desktop computers. We design and manufacture solutions used by the largest tech companies ...

Ecolab

Mechanical Engineer, EIT

Calgary, AB

You will support the full product lifecycle-from concept through production-while collaborating ... and desktop computers. We design and manufacture solutions used by the largest tech companies ...

NorQuest College

AudioVisual Analyst

Edmonton, AB · On-site

CA$67K - CA$87K/yr

Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for ... Diploma in Information Technology/Computer Science or Electrical/Computer Engineering.

Insight Enterprises

Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows ... Support || None || CA - Calgary, AB

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Alberta

Desktop Support Engineer information

See Alberta salary details

$15

$28

$44

How much do desktop support engineer jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for desktop support engineer in Alberta is $28.92, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $32.93 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
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What job categories do people searching Desktop Support Engineer jobs in Alberta look for? The top searched job categories for Desktop Support Engineer jobs in Alberta are:
What are popular job titles related to Desktop Support Engineer jobs in AB? For Desktop Support Engineer jobs in AB, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Alberta as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $60,145 per year, or $28.9 per hour.

Desktop Support Analyst

DIRTT Environmental Solutions Ltd.

Full-time

Posted 7 days ago

Job description

Who We Are

Not just built for today. Building for tomorrow.

DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high-performing, adaptable interior environments.

Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.

We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.

Who You Are

As a Desktop Support Analyst, you’ll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.

What You’ll Do
    • Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
    • Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
    • Assemble, configure, and rebuild desktop and laptop computers.
    • Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
    • Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
    • Educate end-users on basic IT procedures, best practices, and security protocols.
    • Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
    • Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
    • Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.
    What You’ll Bring
    Required Qualifications
    • Some experience in IT/computers would be considered an asset
    • Excellent verbal and written communication skills.
    • Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
    • A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
    • Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
    • Collaborative mindset to work effectively with other IT professionals and support team members.
    • Ability to adapt to changing technology and industry trends.
    • Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
    • Industry-standard certifications in IT support or helpdesk operations are a plus.

    What’s In It for You

    • Competitive base salary plus a variable pay (bonus) program
    • Eligibility to participate in DIRTT’s Employee Share Purchase Plan
    • For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
    • Comprehensive health benefits, including medical, dental, and vision coverage
    • Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
    • Mental health and wellbeing support, including an Employee Assistance Program (EAP)
    • A thorough and supportive onboarding program designed to set you up for success

    Equal Opportunity & Hiring Information

    DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.

    DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.

    Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.

    Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.

    We thank all applicants for their interest; however, only those selected for an interview will be contacted.