Desktop Support Jobs in Edmonton, AB (NOW HIRING)

COMPETITION NUMBER: 1800
CLOSING DATE: August 13th, 2026 @ 11:59pm MST

BUSINESS TECHNOLOGY SERVICES 

NorQuesters are difference makers and we're searching for someone who can find ways forward in the support of our audio visual event support and desktop services for learners, teachers, and all NorQuesters, collaborating with our Service Centre, Technical Infrastructure, and Application Services to resolve incidents, research and recommend solutions, and find ways to improve the services we offer.  

Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for supporting audiovisual technologies, classroom Hy-Flex systems, event technologies, and end-user computing services across the College. This position is primarily scheduled to work from 11:00 a.m. to 7:00 p.m., Monday through Friday, and requires flexibility to provide occasional evening or weekend support for college events, live-stream broadcasts, and operational activities. 

HOW YOU'LL MAKE A DIFFERENCE 

• Ensures the successful execution of events and live-stream broadcast services by coordinating the timely setup, operation, troubleshooting, and breakdown of audiovisual equipment.
• Create, operate and service AV solutions, while conducting technical management activities. 

• Continually assess hardware and software and makes recommendations for improvements and efficiencies, identifying opportunities and researching effective business solutions. 
• Evaluate and recommend audio visual and teaching and learning technology equipment for purchase which involves understanding the current requirements and future needs. 
• Provides end-user training on effectively utilizing audio visual and teaching and learning technology and services. 
• Provide support outside of College's normal business hours. 

• Create and update documentation and record activities using ITSM tools. 
• Receive and respond to escalated incidents and service requests. 
• Prioritize and manage assigned tickets and work orders ensuring effective business operations. 

WHAT YOU BRING 

• Diploma in Information Technology/Computer Science or Electrical/Computer Engineering. 
• Electronics background would be an asset. 
• ITIL Foundations certification an asset.   
• AVIXA CTS certification an asset. 

• Additional certifications including end user computing and audio-visual equipment relevant accreditation is an asset. 
• This job requires Fall Protection and Working from Heights training/certification. 
• 3+ years of related experience, preferably with knowledge of audiovisual systems, event support, and live-stream broadcast technologies in a teaching and learning environment.
• Valid Class 5 driver's license.

WHAT MAKES YOU A DIFFERENCE MAKER? 

As a difference maker you bring: 

• Proficient in handling audiovisual equipment and endpoints within a corporate setting.
• Skilled in providing support, diagnosing issues, and troubleshooting audiovisual systems.
• Experienced in supporting audiovisual events, facilitating hybrid meetings, and live streaming corporate functions.
• Experienced in Audiovisual design and implementation of classrooms, meeting rooms, and event spaces.
• Experience with desktop computer troubleshooting in an enterprise environment.  
• Analytical and diagnostic skills relevant to maintaining audio visual equipment, connectivity and services. 

• Ability to support Microsoft products (O/S and productivity suites) as well as common software applications in a business environment. 
• Strong communication (oral and written), problem solving, analytical and time management skills. 
• Excellent customer service skills. 

• Ability to deal with ambiguity and change. 

SALARY: Band Level 8 | ANALYST III | $67,351 - $87,454 reflective upon what you bring. AKA your education and experience. This is a permanent position that requires covering late shift from 11:00am until 7:00pm with immediate access to our great benefits program.   

We offer flexible work options.We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities. 

Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document. 

Psst: Only candidates shortlisted for an interview will be contacted and we'll make sure to do this within 28 days of the closing date. 

 
Difference Makers. If we were to describe what NorQuest College is, we'd say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.  

So how do we make differences?  

• We empower NorQuesters. When it comes to working, it's up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs-lead from where you are, be dependable, find ways forward-to name a few, but how you do that is your choice! 
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds. 
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Metis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.  
   

And that's a snapshot of how we are Difference Makers. But there's so much more to us and we invite you to explore further!  

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate's suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Metis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution's work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we'll make sure to do this within 28 days of the closing date.