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Desktop Support Jobs in Edmonton, AB (NOW HIRING)

King Business Solutions

Payroll Specialist

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAM's proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Complete ...

Vertex

Forestry Field Specialist

Sherwood Park, AB · On-site +1

Support forest operations and planning work, including timber salvage planning, harvest layout ... Provide GIS mapping, desktop review, field planning, concise summaries, reports, notifications, and ...

King Business Solutions

Payroll Specialist

Leduc, AB

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAM's proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Complete ...

Salvi Homes

Architectural Technologist

Sherwood Park, AB · On-site

CA$70K - CA$85K/yr

Provide technical support to the field as required * Other duties as assigned Requirements ... Manual dexterity required to use desktop computer and peripherals * Overtime as required * Use of ...

Johnson Controls

Material Coordinator

Nisku, AB · On-site

Utilize advanced MRP/ERP systems to generate reports, analyze data, and provide insights to support ... Manual dexterity is required to operate desktop computers and peripherals. * The shop environment ...

ThoughtStorm

Financial Analyst

Edmonton, AB · Remote

Support internal and external audit activities through preparation of documentation ... Desktop (AVD) and related software for remote access. Windows is preferred due to better ...

Definity Financial

Assistant, Administrative

Edmonton, AB · Hybrid

CA$45K - CA$82K/yr

Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones) * Liaise with Service Desk and second-tier IT support to resolve complex issues

GS Construction

Lead Construction Surveyor

Acheson, AB · On-site

Our structure ensures that every business function supports a field-focused mentality, allowing you ... Company vehicle, laptop and/or desktop, cell phone (or allowance), and modern Trimble Technology.

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All JobsDesktop Support JobsDesktop Support Jobs in Edmonton, AB

Desktop Support information

See Edmonton, AB salary details

$12

$24

$33

How much do desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support in Edmonton, AB is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.44 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Edmonton, AB?

The most popular types of Desktop Support jobs in Edmonton, AB are:

What are popular job titles related to Desktop Support jobs in Edmonton, AB?

For Desktop Support jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Edmonton, AB look for?

The top searched job categories for Desktop Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Desktop Support jobs?

Cities near Edmonton, AB with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $50,400 per year, or $24.2 per hour.

Intermediate Software Developer (AI First)

Patterson-UTI

Edmonton, AB • On-site

CA$111K - CA$132K/yr

Full-time

Re-posted 25 days ago

Key responsibilities

  • Design, develop, test, and maintain industrial control software supporting frac fleet operations.

  • Own delivery of moderately complex features or subsystems across embedded systems, backend services, and operator interfaces.

  • Troubleshoot and resolve issues involving timing constraints, concurrency, hardware communication, and field-reported defects.

Patterson-UTI rating

5.0

Company rating: 5.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

83rd of 87 rated oil and gas companies

Job description

Detailed Description:

  • Design, develop, test, and maintain industrial control software supporting frac fleet operations.
  • Own delivery of moderately complex features or subsystems across embedded systems, backend services, and operator interfaces (desktop, web, or mobile).
  • Collaborate closely with hardware, electrical, and controls engineers to ensure proper integration between software and physical equipment.
  • Troubleshoot and resolve issues involving timing constraints, concurrency, hardware communication, and field-reported defects.
  • Utilize AI development tools (e.g., code assistants, LLM-based tools) to accelerate implementation, refactoring, test generation, and documentation.
  • Critically evaluate and validate AI-generated output for correctness, maintainability, security, and safe operation in real-time environments.
  • Contribute to architectural discussions and recommend design improvements that enhance modularity, scalability, and reuse.
  • Participate actively in Agile/Scrum ceremonies, including sprint planning, estimation, backlog refinement, and retrospectives.
  • Provide accurate task estimates, identify technical risks early, and communicate trade-offs clearly.
  • Contribute to code reviews and uphold established coding standards and development practices.
  • Develop and maintain automated tests to support reliable, repeatable releases.
  • Support field deployments, troubleshooting, customer investigations, and post-release analysis as required.
  • Perform other related duties and special projects, as assigned.

Job Requirements:

  • Demonstrated ability to design and implement maintainable, production-quality software.
  • Working knowledge of multithreading, concurrency, and timing-sensitive programming.
  • Ability to debug complex issues spanning software and hardware boundaries.
  • Strong verbal and written communication skills, including the ability to clearly explain technical concepts and trade-offs.
  • Ability to work effectively in a cross-functional, matrixed organization alongside software, hardware, controls, and operations teams.
  • Ability to manage multiple initiatives in a fast-paced development environment while maintaining quality standards.
  • Experience using version control systems and participating in collaborative development workflows and code reviews.
  • Demonstrated ability to leverage AI-assisted development tools responsibly and effectively.
  • Represent the Company and its values with integrity while maintaining high professional and ethical standards in all interactions.

Minimum Qualifications:

  • Bachelor's Degree or Diploma in Computer Engineering, Computer Science, Software Engineering, or related field (or equivalent practical experience).
  • 3-6 years of professional software development experience.
  • Strong proficiency in C#, C++, or comparable strongly typed programming languages.
  • Experience developing software in Windows and/or Linux environments.
  • Experience working within an Agile development framework.

Preferred Qualifications:

  • Experience with real-time or near-real-time systems.
  • Familiarity with industrial communication protocols such as CAN bus, Modbus, or similar.
  • Exposure to embedded systems, RTOS concepts, or hardware-adjacent software development.
  • Experience contributing to modular or service-oriented system architectures.
  • Prior experience in industrial, automation, or Oil & Gas environments.
  • Experience integrating or extending AI-assisted workflows in professional development environments.

Additional Details:

The Intermediate Software Developer must work with an emphasis on individual safety and safety for others, including coworkers and third parties. Work is primarily performed in a climate-controlled office or remote environment. Occasional interaction with field equipment or hardware systems may be required. The employee is regularly required to sit, stand, or use computer equipment for extended periods.

Salary Range: $111,800 - $132,500 CAD

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