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Desktop Manager Jobs in Edmonton, AB (NOW HIRING)

Long View Systems

Site Manager

Edmonton, AB

CA$80K - CA$100K/yr

Act as a managed services subject matter expert and primary Long View contact for the assigned ... Virtualization (server, desktop, application) * Linux, UNIX server * Network infrastructure

NorQuest College

AudioVisual Analyst

Edmonton, AB

CA$67K - CA$87K/yr

Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for supporting audiovisual technologies, classroom Hy-Flex systems, event technologies, and end-user ...

King Business Solutions

Bookkeeper

Leduc, AB · On-site

Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ... Exceptional organizational and time management skills * Ability to work with and improve ...

King Business Solutions

Bookkeeper

Leduc, AB · On-site

Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ... Exceptional organizational and time management skills * Ability to work with and improve ...

King Business Solutions

Bookkeeper

Leduc, AB

Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ... Exceptional organizational and time management skills * Ability to work with and improve ...

Brandt

Service Writer - Truck and Tailer

Nisku, AB · On-site

This position is responsible for assisting the service manager in maintaining accurate and on-time ... Experience with and ability to use standard desktop load applications such as Microsoft Office and ...

King Business Solutions

Payroll Specialist

Leduc, AB · On-site

Manage payroll deadlines for clients, ensuring no deadlines are missed * Ensure that payroll ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Complete ...

King Business Solutions

Payroll Specialist

Leduc, AB · On-site

Manage payroll deadlines for clients, ensuring no deadlines are missed * Ensure that payroll ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Complete ...

Johnson Controls

Shipper/Receiver

Nisku, AB

Manage inventory of shipping materials and supplies. * Sort and distribute incoming shipments to ... Manual dexterity required to use desktop computer and peripherals. * Always adhere to safety ...

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Desktop Manager information

See Edmonton, AB salary details

$57.5K

$82.1K

$129K

How much do desktop manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for desktop manager in Edmonton, AB is $82,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $90,000.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are the most commonly searched types of Desktop jobs in Edmonton, AB? The most popular types of Desktop jobs in Edmonton, AB are:
What are popular job titles related to Desktop Manager jobs in Edmonton, AB? For Desktop Manager jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Edmonton, AB look for? The top searched job categories for Desktop Manager jobs in Edmonton, AB are:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Edmonton, AB as of June 2026, with employment types broken down into 4% As Needed, 50% Full Time, 42% Part Time, and 4% Temporary. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,082 per year, or $39.5 per hour.

Site Manager

Long View Systems

Edmonton, AB

CA$80K - CA$100K/yr

Other

Re-posted 13 days ago

Job description

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about providing solutions to clients and want to work for a company who has made a commitment to excellence?

We are looking for a dynamic and results-focused Site Manager for our Edmonton branch who will act as the engagement leader and service owner for a client or an assigned group of clients within the branch! You connect the client to Long View through your knowledge about the client's business and requirements, as well as your understanding of Long View capabilities, standards and communication channels. You are responsible for overall client experience with Long View services, driving client outcomes in a timely and proactive manner.

A Day in the Life:
  • Monitor service level agreement performance to ensure that Long View is meeting or exceeding our agreements, while constantly striving for excellence
  • Act as a managed services subject matter expert and primary Long View contact for the assigned clients to provide status updates, support escalations and communicate concerns or general service-related information
  • Maintain a strong relationship with the assigned Manager, Client Success and the sales team within the branch
  • Interact with employees at the client site as well as with service desk team members and project teams to help resolve issues or to introduce improvements
  • Own and enforce the accuracy of the subscribed services within the managed assets list
  • Safeguard the client infrastructure and data by understanding and complying with client access guidelines and process
  • Understand clients' backup and recovery requirements and communicate them to operations
  • Own the change request coordination and facilitation by reviewing risk, business outcome and schedule the timing of Request For Changes (RFCs), and manage the client approval process
  • Safeguard the clean state of operational documentation and upload to client document repository
  • Champion client-facing service transition activities and participate in transition of new or modified services
  • Prepare major incident reports and present to the client weekly or monthly as needed
  • Inform sales about any business opportunities that may arise within the client account
What You'll Bring:
  • 10 years' experience in a managed services, client engagement or IT site manager role
  • A technical foundation with a high-level understanding of the core technologies comprising the client infrastructure, which may include the following:
    • Windows server and Active directory
    • Virtualization (server, desktop, application)
    • Linux, UNIX server
    • Network infrastructure
    • Infrastructure security
    • Cloud technologies (Azure, Google or Amazon AWS)
    • Converged or Hyper-converged infrastructure
  • Ability and willingness be part of an on-call rotation and to act as the point of escalation to the team member on-call
  • A full understanding of the escalation process (how, when, what to expect, techniques)
  • Good understanding of the current state of the Managed Services portfolio, as well as operational and service management practices and processes 
  • Ability to understand client needs and translate them to effective solutions that deliver explicit business value
  • Ability to effectively communicate complex concepts and solutions to different audiences with different technical backgrounds and through various presentation formats
  • Strong knowledge of ITIL and Service Management fundamentals (Incident, Problem, Change, Asset Management)
What Makes You Extra Awesome:
  • ITIL or ITSM certifications
  • Experience with IT managed services, incident/problem management, service delivery
Why Work at Long View?
  • Career growth - Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • Interesting work - Be part of exciting projects while accessing all the latest technologies
  • Comprehensive benefits package from day one
  • Recognition programs
$80,455 - $100,570 a year
Expected Salary Range plus 10% variable earnings
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
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