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Helpdesk Jobs in Edmonton, AB (NOW HIRING)

As a Helper , you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a commitment to safety ...

Plant Helper

Edmonton, AB · On-site

CA$29.38 - CA$30.63/hr

Line of Business: Other About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and ...

Plant Helper

Acheson, AB · On-site

CA$29.38 - CA$30.63/hr

Line of Business: Other About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and ...

General Help

Edmonton, AB · On-site

CA$15/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

General Help

Edmonton, AB · On-site

CA$15/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Our values are at the core of everything we do! * Innovative. Think ahead to stay ahead. * Driver. Stay hungry and act with urgency. * Ownership. No excuses. 100% accountability. * Caring. For ...

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Helpdesk information

See Edmonton, AB salary details

$11

$23

$42

How much do helpdesk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for helpdesk in Edmonton, AB is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Edmonton, AB?

The most popular types of Helpdesk jobs in Edmonton, AB are:

What job categories do people searching Helpdesk jobs in Edmonton, AB look for?

The top searched job categories for Helpdesk jobs in Edmonton, AB are:

Infographic showing various Helpdesk job openings in Edmonton, AB as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $48,875 per year, or $23.5 per hour.

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.


Foundation Building Materials rating

6.2

Company rating: 6.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

335th of 426 rated retail wholesalers


Job description

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders.  Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada.  FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.

Overview

Position Overview

At Foundation Building Materials (FBM), we're dedicated to delivering quality products and outstanding service to our customers across the building materials industry. As a Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a commitment to safety, quality, and customer satisfaction, you'll help ensure our standards are met at every stop.

Responsibilities and Qualifications

Key Responsibilities

  • Warehouse Operations & Maintenance  
    • Verify truck is loaded and secured in accordance with company and C.V.O.R. standards
    • Unload, protect, move, and stage materials as specified by customer directive
    • When required, participate in annual physical inventories
  • Safety
    • Maintain a clean, safe, and organized warehouse environment
    • Follow all safety protocols and Canadian Center for Occupational Health and Safety (CCOHS) requirements to maintain a safe working environment
    • Use proper lifting techniques
    • Wear appropriate personal protective equipment, safety shoes and clothing

     

  • Physical Job Requirements   
    • Frequent use of hands and arms for equipment operation, grasping and manipulation
    • Frequent driving or sitting in a truck, forklift or other similar equipment for multiple hours a day
    • Frequent pushing, pulling, lifting or carrying building materials weighing approximately 100 pounds, using proper lifting procedures; and occasionally pushing, pulling, lifting or carrying greater weights.  Pushing and pulling carts loaded carts over various distances and surfaces.  Some functions may be performed as a team
    • Additional physical requirements may be needed as duties are assigned
  • Miscellaneous
    • Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
    • Other duties as assigned

    Qualifications

    • Strong communication and customer service skills
    • General knowledge of building materials and a willingness to learn
    Compensation and Benefits

    Reports To

    Branch Manager

     

    Compensation

    The listed pay range reflects the expected base rate for this position. The actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

    • Base: $ 21.00 per hour
    • Job Type: Full-Time 

    Benefits

    At FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work.  Our excellent package includes:

    • Extended Health Care
    • Dental
    • Vision
    • RRSP match program to support your long-term financial future
    • A career path designed with you in mind
    Statements

    Foundation Building Materials is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace across Canada.

    We welcome applications from all qualified individuals, including Indigenous peoples, racialized communities, persons with disabilities, women, members of the 2SLGBTQIA+ community, and newcomers to Canada.

    In accordance with applicable human rights and accessibility legislation, we are committed to providing accommodation throughout the hiring process and employment lifecycle. If you require accommodation at any stage, please contact talent@myfbm.com.

    Employment Type: OTHER

    What Foundation Building Materials employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom