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Helpdesk Jobs in Edmonton, AB (NOW HIRING)

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

The Role * Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Wajax

IT Help Desk Intern

Acheson, AB · On-site

The Role * Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Aramark

Food Prep Worker

Edmonton, AB

KITCHEN HELPER / ASSISTANT COOK JOB TITLE Kitchen Helper / Assistant Cook JOB CODE REPORTS TO (Title) Supervisor/Manager JOB GRADE Department Food Services RATE TYPE Location Shepherd's Care Senior ...

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All JobsHelpdesk JobsHelpdesk Jobs in Edmonton, AB

Helpdesk information

See Edmonton, AB salary details

$11

$23

$42

How much do helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for helpdesk in Edmonton, AB is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.88 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Edmonton, AB?

The most popular types of Helpdesk jobs in Edmonton, AB are:

What are popular job titles related to Helpdesk jobs in Edmonton, AB?

For Helpdesk jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Edmonton, AB look for?

The top searched job categories for Helpdesk jobs in Edmonton, AB are:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,875 per year, or $23.5 per hour.

Shuttle Driver / Shop Help

St. Albert Dodge

Saint Albert, AB

CA$17/hr

Full-time

Posted 4 days ago

Job description

St. Albert Dodge is looking to hire a Shuttle Driver / Shop Help!


St. Albert Dodge is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

A key component of our customer service experience begins with the Shuttle Driver / Shop Help. The safe transportation of our customers to and from their home or place of business while their vehicle servicing needs, as well as helping with general maintenance around the dealership is a huge part of our team’s success. We are looking for somebody who is reliable, professional, has a clean driving record, and takes pride in providing excellent customer service - if this sounds like you, submit your application today!

Shift Details: Monday to Friday from 9:00am - 5:00pm

Compensation: $17 per hour

Job Duties:

  • Drives customers to their homes or places of business and picks them up after their vehicle is repaired.

  • Maintains accurate route sheet.

  • Assists passengers getting in and out of vehicles if required.

  • Operates company cell phone to communicate with dealership or other vehicles to report disruption of service.

  • Notifies dispatcher or service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance.

  • Keeps record of trips including names of passengers, and destination or pick-up points.

  • General cleaning of the service department, shop, and other areas of the dealership.

  • Maintain a clean shuttle vehicle, fuel it up as required.

  • Deliver & pickup parts, vehicles, or other items as required.

  • Clean & prepare company rental vehicles.

  • Assist the Service Department with general duties as needed.

  • Help keep customer lounge organized and presentable.

  • Must follow all company safety policies and procedures.

  • Other duties as required

Successful Candidates Possess:

  • Valid Driver’s License with clean driver’s abstract
  • First Aid considered an asset
  • A professional appearance
  • Team oriented, flexible and focused on maintaining a high level of customer service
  • Must be willing to submit a background check prior to employment

Why Work for Us:

  • Positive culture and fun atmosphere
  • Team Pricing on Vehicles, Parts and Service
  • Competitive Compensation
  • Strong Advancement and Career Development Opportunities
  • Culture of Coaching and Mentoring

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!