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Helpdesk Manager Jobs in Edmonton, AB (NOW HIRING)

Foundation Building Materials

Helper

Edmonton, AB · On-site

  • Medical

  • Dental

  • Vision

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Foot Locker

Assistant Manager

Edmonton, AB · On-site

CA$20.50/hr

  • Medical

  • Dental

  • Life

  • PTO

Help manage daily store operations including opening/closing, cash handling, and floor coverage ... Move with purpose by keeping the store organized, customerready, and running smoothly. * Follow all ...

BrandSafway

Warehouse Helper I

Edmonton, AB

CA$24 - CA$26/hr

Alliance Refractories is currently seeking a Warehouse Helper I for our West Edmonton facility. Key ... local labor and management. Todays BrandSafway is At Work For You leveraging innovation and ...

Creative Door Services Ltd.

Be Seen First

Garage Door Installer Helper

Edmonton, AB · On-site

  • Medical

  • Dental

  • Life

Reporting to the Field Operations Manager, the helper will work as part of a two-person crew, this position will assist in the service and/or installation of overhead doors while learning on the job ...

Aramark

General Help

Edmonton, AB · On-site

CA$15/hr

... management • Performs other light maintenance and custodial tasks • Maintains excellent ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Edmonton, AB · On-site

CA$15/hr

... management • Performs other light maintenance and custodial tasks • Maintains excellent ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Edmonton, AB · On-site

CA$15/hr

... management • Performs other light maintenance and custodial tasks • Maintains excellent ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Red Lobster Management LLC

Restaurant Manager

Edmonton, AB · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

We take pride in our commitment to giving our Restaurant Managers an increased degree of flexibility to help balance their busy lives while supporting their professional goals.Enjoy work-life ...

Durabuilt Windows & Doors

Glazier Helper

Edmonton, AB · On-site

Established in 1988 and headquartered in Edmonton, Alberta, it's not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies - it's also our ...

Allegion

Branch Manager

Edmonton, AB · On-site

  • Medical

  • Dental

  • PTO

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you ... Branch Manager - Stanley Access Technologies, Edmonton, AB Stanley Access Technologies is ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Edmonton, AB

Helpdesk Manager information

See Edmonton, AB salary details

$46.5K

$82.8K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for helpdesk manager in Edmonton, AB is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Edmonton, AB?

The most popular types of Helpdesk jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Helpdesk Manager jobs?

Cities near Edmonton, AB with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $82,755 per year, or $39.8 per hour.

Helper

Foundation Building Materials

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision

Re-posted 2 days ago

Foundation Building Materials rating

6.2

Company rating: 6.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

332nd of 419 rated retail wholesalers

Job description

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders.  Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada.  FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.

Overview

Position Overview

At Foundation Building Materials (FBM), we're dedicated to delivering quality products and outstanding service to our customers across the building materials industry. As a Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a commitment to safety, quality, and customer satisfaction, you'll help ensure our standards are met at every stop.

Responsibilities and Qualifications

Key Responsibilities

  • Warehouse Operations & Maintenance  
    • Verify truck is loaded and secured in accordance with company and C.V.O.R. standards
    • Unload, protect, move, and stage materials as specified by customer directive
    • When required, participate in annual physical inventories
  • Safety
    • Maintain a clean, safe, and organized warehouse environment
    • Follow all safety protocols and Canadian Center for Occupational Health and Safety (CCOHS) requirements to maintain a safe working environment
    • Use proper lifting techniques
    • Wear appropriate personal protective equipment, safety shoes and clothing

     

  • Physical Job Requirements   
    • Frequent use of hands and arms for equipment operation, grasping and manipulation
    • Frequent driving or sitting in a truck, forklift or other similar equipment for multiple hours a day
    • Frequent pushing, pulling, lifting or carrying building materials weighing approximately 100 pounds, using proper lifting procedures; and occasionally pushing, pulling, lifting or carrying greater weights.  Pushing and pulling carts loaded carts over various distances and surfaces.  Some functions may be performed as a team
    • Additional physical requirements may be needed as duties are assigned
  • Miscellaneous
    • Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
    • Other duties as assigned

    Qualifications

    • Strong communication and customer service skills
    • General knowledge of building materials and a willingness to learn
    Compensation and Benefits

    Reports To

    Branch Manager

     

    Compensation

    The listed pay range reflects the expected base rate for this position. The actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

    • Base: $ 21.00 per hour
    • Job Type: Full-Time 

    Benefits

    At FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work.  Our excellent package includes:

    • Extended Health Care
    • Dental
    • Vision
    • RRSP match program to support your long-term financial future
    • A career path designed with you in mind
    Statements

    Foundation Building Materials is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace across Canada.

    We welcome applications from all qualified individuals, including Indigenous peoples, racialized communities, persons with disabilities, women, members of the 2SLGBTQIA+ community, and newcomers to Canada.

    In accordance with applicable human rights and accessibility legislation, we are committed to providing accommodation throughout the hiring process and employment lifecycle. If you require accommodation at any stage, please contact talent@myfbm.com.

    Employment Type: OTHER

    What Foundation Building Materials employees say

    Pay

    Benefits

    Hours and flexibility

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