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Helpdesk Manager Jobs in Calgary, AB (NOW HIRING)

Foundation Building Materials

Helper

Calgary, AB · On-site

CA$21/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foundation Building Materials

Helper

Calgary, AB · On-site

CA$21/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foundation Building Materials

Helper

Calgary, AB

CA$22/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Foundation Building Materials

Helper

Calgary, AB

CA$22/hr

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Foot Locker

Assistant Manager

Calgary, AB

CA$20.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Gategroup

Maintenance Helper

Calgary, AB

We're looking for motivated, engaged people to help make everyone's journeys better. * Perks at ... Management reserves the right to modify, add, or remove duties and to assign other duties as ...

JLL

Senior Maintenance Manager

Calgary, AB · On-site

Help manage vendor support and equipment relationships and leverage network size to maximize economies of scale. * Provide monitoring, auditing and enforcement of maintenance execution, safe work ...

Aramark

General Help

Calgary, AB · On-site

CA$17.68/hr

... management • Performs other light maintenance and custodial tasks • Maintains excellent ... is helping you reach your full potential. Learn more about working here at connect with us on ...

New

Wajax

IT Help Desk II

Calgary, AB · On-site

CA$65K - CA$75K/yr

Participates in scheduled and unscheduled system maintenance, including change management and on-call and off-hour systems support. * Adhere to helpdesk policies and procedures to address incoming ...

A&A Business Consulting

Help Desk Intern

Calgary, AB

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise level managed information services for small and medium sized businesses. Based in Calgary, we're a team ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Calgary, AB

Helpdesk Manager information

See Calgary, AB salary details

$46.5K

$82.8K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for helpdesk manager in Calgary, AB is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Calgary, AB? The most popular types of Helpdesk jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Helpdesk Manager jobs? Cities near Calgary, AB with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, 3% Contract, and 1% Summer. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $82,755 per year, or $39.8 per hour.

Program Manager - HELP Outreach

Alpha House Society

Calgary, AB • On-site

CA$71K/yr

Full-time

Posted 6 days ago

Job description

Job Type: Full-Time Permanent

Pay:  $71,070 per annum + Benefits

Please note that this position rotates between cycles of dayshifts & overnights, 12 hour shifts.


About the Role


We’re looking for a Program Manager to join our Outreach program! This role is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff. Program Managers are expected to manage crises, provide critical incident debriefing, and oversee staff performance management. In this role, your responsibilities would include:


  • Leading by example and ensuring staff provide caring, non judgmental client service within our Outreach program
  • Supervising, coaching, mentoring, and performance managing staff, including discipline when required
  • Leading recruitment, hiring, onboarding, and probation reviews
  • Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy
  • Responding to crises such as overdoses, seizures, deaths, and other incidents
  • Supporting staff and clients through debriefings and follow up
  • Ensuring compliance with safety protocols, accreditation standards, and program audits
  • Resolving client, staff, and workplace concerns in collaboration with leadership and HR
  • Building positive relationships with agencies, community partners, businesses, and stakeholders
  • Overseeing accurate reporting, statistics, and documentation for funding outcomes
  • Managing budgets and ensuring programs have required supplies and resources
  • Providing direct service support when operationally required
  • Participating in management meetings, labour relations discussions, and program check ins


About You


We are looking for an experienced leader to join our team at Alpha House. The ideal candidate would have the following:


  • Post-secondary education in a relevant Human Services field from a public institution (minimum 2-year diploma or degree)
  • Several years of experience working with vulnerable populations, including front-line experience
  • Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices
  • Proven leadership experience, including coaching, training, and performance management
  • Strong interpersonal and communication skills, with the ability to build effective relationships with stakeholders
  • Sound judgment, professionalism, and the ability to handle sensitive situations with confidentiality and diplomacy
  • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
  • Ability to work independently, take initiative, and adapt in a dynamic environment
  • Intermediate proficiency with Microsoft Office
  • A strong understanding of and commitment to Alpha House’s mission
  • Three years of driving experience, a valid Class 5 non GDL driver’s licence, a clear abstract, and ability to obtain Class 4 within 60 days
  • Comfortable driving an agency van
  • Comfortable working in environments with risk of violence and exposure to bodily fluids
  • Physically able to assist clients with mobility needs
  • Vulnerable Sector Search valid within the last six months with no results material to the role
  • Ability to complete “It’s Your Move” training or equivalent patient lift training and Privacy Training
  • Understanding of the Protection of Persons in Care Act


About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.


Benefits of working at Alpha House

  • Meaningful work supporting vulnerable populations
  • RRSP Plan and Medical Benefits after six months of continuous work
  • Personal Development and training opportunities


If this role sounds like something you are interested in, we urge you to apply!