This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process. Key ResponsibilitiesAccount Management & Customer Success * Build and maintain ...
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process. Key ResponsibilitiesAccount Management & Customer Success * Build and maintain ...
Account Manager
Calgary, AB · On-site
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process. Key ResponsibilitiesAccount Management & Customer Success * Build and maintain ...
Quick apply
Account Manager
Calgary, AB · On-site
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process. Key ResponsibilitiesAccount Management & Customer Success * Build and maintain ...
HSE Manager
Calgary, AB · On-site
Medical
PTO
With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an HSE Manager, reporting to the Area Manager and ...
Quick apply
HSE Manager
Calgary, AB · On-site
Medical
PTO
With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an HSE Manager, reporting to the Area Manager and ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Calgary, AB · On-site
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Calgary, AB · On-site
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
All of our stores are dedicated to helping local pets in need, and we partner with local shelters ... As a Store Manager you will coach and develop your store team to deliver world class service to all ...
All of our stores are dedicated to helping local pets in need, and we partner with local shelters ... As a Store Manager you will coach and develop your store team to deliver world class service to all ...
Assistant Salon Manager
Calgary, AB · On-site
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Assistant Salon Manager
Calgary, AB · On-site
Medical
PTO
If you're a licensed stylist who enjoys supporting others, staying organized, and helping a team ... Whether you're ready to grow into management or want more responsibility while staying behind the ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...
Project Manager/Senior Project Manager
Calgary, AB · On-site +1
Help improve project profitability, scheduling and risk management. * Help strengthen Colony's reputation for delivering quality industrial projects safely and reliably. Why Colony Colony ...
Quick apply
Project Manager/Senior Project Manager
Calgary, AB · On-site +1
Help improve project profitability, scheduling and risk management. * Help strengthen Colony's reputation for delivering quality industrial projects safely and reliably. Why Colony Colony ...
Project Manager/Senior Project Manager
Calgary, AB · On-site +1
Help improve project profitability, scheduling and risk management. * Help strengthen Colony's reputation for delivering quality industrial projects safely and reliably. Why Colony Colony ...
Quick apply
Project Manager/Senior Project Manager
Calgary, AB · On-site +1
Help improve project profitability, scheduling and risk management. * Help strengthen Colony's reputation for delivering quality industrial projects safely and reliably. Why Colony Colony ...
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...
Quick apply
Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Maintain accurate and up to date documentation through the change management process. * Maintain ...
Private Tax Manager
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
Our PwC Private teams help entrepreneurs, private business owners and family companies manage their financial and tax obligations and risks at every stage, in a way that fits the needs of their ...
Private Tax Manager
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
Our PwC Private teams help entrepreneurs, private business owners and family companies manage their financial and tax obligations and risks at every stage, in a way that fits the needs of their ...
... project experience to help differentiate our proposal and increase our chances of winning ... Manage all project budgets, cost plans, capital cost budgets, capital expenditure and financial and ...
... project experience to help differentiate our proposal and increase our chances of winning ... Manage all project budgets, cost plans, capital cost budgets, capital expenditure and financial and ...
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Tier 1 server & Network device management. (Connectivity issues & New user setup) * Resolve ...
Helpdesk Manager information
See Calgary, AB salary details
$46.5K - $52.5K
5% of jobs
$52.5K - $58.5K
6% of jobs
$58.5K - $64.5K
7% of jobs
$68.1K is the 25th percentile. Wages below this are outliers.
$64.5K - $70.5K
10% of jobs
$70.5K - $76.5K
8% of jobs
$76.5K - $82.5K
7% of jobs
The median wage is $84.3K / yr.
$82.5K - $88.5K
18% of jobs
$92.3K is the 75th percentile. Wages above this are outliers.
$88.5K - $94.5K
20% of jobs
$94.5K - $100.5K
8% of jobs
$100.5K - $106.5K
5% of jobs
$106.5K - $112.5K
4% of jobs
$46.5K
$82.8K
$112.5K
How much do helpdesk manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for helpdesk manager in Calgary, AB is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in Calgary, AB?
The most popular types of Helpdesk jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Helpdesk Manager jobs?
Cities near Calgary, AB with the most Helpdesk Manager job openings:
Full-time
Re-posted 13 days ago
Job description
This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.
Key ResponsibilitiesAccount Management & Customer Success- Build and maintain strong relationships with existing customers
- Conduct regular customer follow-ups to improve retention and satisfaction
- Identify upsell and cross-sell opportunities for additional equipment, accessories, and services
- Support customers with product questions, order updates, and general account needs
- Assist customers with repeat purchases and seasonal restocking
- Coordinate customer pickups, deliveries, and equipment drop-offs
- Schedule logistics and communicate timelines with customers and internal teams
- Collect payments, invoices, and supporting sales documentation
- Maintain accurate customer records and sales activity within CRM systems
- Assist with quoting, order entry, and sales administration
- Help ensure smooth communication between sales, operations, and customers
- Answer inbound customer calls, texts, and emails
- Resolve customer concerns quickly and professionally
- Provide a high level of service and responsiveness throughout the sales process
Requirements
- Previous experience in account management, inside sales, customer service, or sales operations
- Strong organizational and communication skills
- Comfortable working directly with ranchers, agricultural producers, and rural customers
- Ability to multitask and manage multiple customer accounts at once
- Experience with CRM systems, invoicing, or sales software is an asset
- Self-motivated with strong follow-through and attention to detail
- Agricultural, ranching, or equipment industry experience is strongly preferred
Benefits
- Competitive base salary
- Performance incentives and bonus opportunities
- Growth opportunities within a growing agricultural equipment company
- Opportunity to work directly with innovative products and progressive ranching operations