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Desktop Support Jobs in Alberta (NOW HIRING)

King Business Solutions

Bookkeeper

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAM's proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ...

King Business Solutions

Bookkeeper

Leduc, AB · On-site

We support you through a personalized and collaborative approach. GROWTH MINDSET Our TEAM's proven ... Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop / Sage / AgExpert * Full Cycle ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps) * Provide Level - 1, 2, & 3 server / database administration * Deploy / repair & replace services on desktops ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps) * Provide Level - 1, 2, & 3 server / database administration * Deploy / repair & replace services on desktops ...

Canacre

Senior Wildlife Biologist

Calgary, AB · On-site

... support projects in various jurisdiction across the country. The Senior Wildlife Biologist will primarily be responsible for completing desktop reviews, providing regulatory guidance, overseeing ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Alberta

Desktop Support information

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Alberta?

The most popular types of Desktop Support jobs in Alberta are:

What are popular job titles related to Desktop Support jobs in Alberta?

For Desktop Support jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Alberta look for?

The top searched job categories for Desktop Support jobs in Alberta are:

What cities in Alberta are hiring for Desktop Support jobs?

Cities in Alberta with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Service Desk Analyst - Tier 1

Yardstick Technologies Inc

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story:

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.

What You'll Be Doing:As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for providing day-to-day support for our customer user support requests, investigating incidents, and providing troubleshooting expertise to resolve issues as they arise. Our fast-paced and demanding environment provides an excellent opportunity to gain valuable experience with a variety of information technologies.This is a customer placement role. You will spend approximately half of your day working onsite at a customer location and the remainder of your day working from our Edmonton office. This position follows a regular schedule of 6:00 AM to 3:00 PM, Monday through Friday.


A valid driver's license and access to a reliable vehicle are required, as daily travel between locations is part of the role.


What You'll Be Working On:

  • Provide 1st level IT support and problem resolution to customers onsite and through remote technical support.
  • Maintain and troubleshoot user desktops, peripherals, mobile devices, printers, and networking hardware.
  • Prioritize, manage, and resolve end-user incidents, service requests, and other day-to-day tasks.
  • Log all incidents and end-user requests and resolve or escalate to a senior technician.
  • Manage ticket queues effectively, including phone calls and emails, ensuring timely escalation of issues as needed.
  • Participate in an on-call work schedule to provide support outside of regular business hours.
  • Employee flexibility is required to meet the demands of the business.

What We're Looking For:

  • Post-secondary education in Information Technology (preferred but not required).
  • 2 years of PC hardware/software support experience.
  • 1 year of experience with networking, servers, and telecom support.
  • Strong customer service, communication (verbal and written), and team collaboration skills.
  • PC hardware setup and repairs.
  • Remote access troubleshooting.
  • Print server management.
  • Windows, Microsoft Office, and common desktop applications.
  • Active Directory, VPN, storage, and backup technologies.
  • A+ and ITIL certifications.
  • Experience with VMWare, Exchange, SQL (preferred but not required).
  • N+ certification (preferred but not required).

Physical Requirements (include but are not limited to):

  • Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.

This position is always open. Due to high application volumes, we may not respond immediately. Thank you for your patience.

Our Employee Perks:

  • Competitive Salaries.
  • Comprehensive Health, Dental, and Vision Insurance.
  • Retirement Savings Plan with up to 3% Company Matching.
  • 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
  • Certification Reimbursement.
  • Paid Parking.

We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.

Apply