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Remote Level 2 It Support Jobs in Alberta (NOW HIRING)

Quadbridge

Account Manager

Calgary, AB · Remote

CA$60K - CA$80K/yr

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to ... Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size ...

Quadbridge

Account Manager

Calgary, AB · Remote

CA$60K - CA$80K/yr

  • Medical

  • Dental

  • Life

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to ... Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size ...

Aurora Cannabis

Application Integration Analyst Division: IT Service Management Job location: Remote (Canada) Hours ... Support the deployment of integration solutions across development, test, and production ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Alberta

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Alberta?

For Remote Level 2 It Support jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Alberta look for?

The top searched job categories for Remote Level 2 It Support jobs in Alberta are:

What cities in Alberta are hiring for Remote Level 2 It Support jobs?

Cities in Alberta with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you

Account Manager

Quadbridge

Calgary, AB • Remote

CA$60K - CA$80K/yr

Full-time

Re-posted 22 days ago

Job description

Account Manager ( Field Sales Representative)

Who We Are:
Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.
With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we're building tomorrow's solutions, together.

This Role:

Quadbridge is looking for a driven Account Manager in the Greater Calgary Area. This is a high-impact, sales role focused on building strong relationships, prospecting new clients, and delivering tailored IT solutions through a solution-selling approach. If you're a self-starter, with a builder mindset, who thrives on relationship-driven selling, this is your opportunity to make a real impact.

This role will be reporting to the Director General Manager, Western Canada.

Responsibilities:

  • Build your own prospecting list, through personal research, then canvas all of your prospects by phone to bring new customers to the company. Your list of prospects can span all of North America – The search for new business opportunities is greatly favored.
  • Outbound calls to new and existing customers in Canada and the United States.
  • Continually maintain good relations with your prospects and your customers in order to retain them over the long term, which means: hearing their problems, offering them solutions and advice that meet their needs, being creative to find these solutions.
  • Negotiate prices with suppliers in order to offer attractive prices to your customers and increase your profit

Qualifications:

  • Minimum of five (2) years of relevant sales experience, with a focus on managing mid-to-large size accounts and navigating complex, long sales cycles.
  • Can thrive in an unstructured and dynamic environment
  • Entrepreneurial mindset with a self-driven approach to success
  • Consistently positive attitude, fostering strong relationships with both clients and team members.
  • Passion for emerging technologies, staying up to date with industry trends, and working with cutting-edge solutions.
  • Knowledge of Microsoft products and technologies, an asset

Why Quadbridge?

  • Invest in Your Future – Benefit from our RRSP program to help you plan ahead.
  • Grow With Us – Take advantage of ongoing professional training and development opportunities.
  • Comprehensive Coverage – A complete health, dental, life and LTD insurance plan
  • Top-Tier Equipment – We provide everything you need to do your best work.
  • A Vibrant Workplace – Join us for monthly social and team building events.
  • Perks You'll Love – In our Montreal office, enjoy an onsite chef and gym.
  • Stay Connected – Receive a phone allowance to keep you plugged in.
  • Bring Your Best Friend – Our offices are pet-friendly!

Work Schedule:

Monday to Friday, 8:30am-5pm, Remote

Fulltime, Permanent

Salary/Wage Range: $60,000–$80,000 per year, plus commission and benefits

Application Deadline

May 11th, 2026

Vacancy Status

This posting is for an existing vacancy.