Based in Calgary, we're a team of problem-solvers who are passionate about making systems work better-so our clients can too. The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term.
Based in Calgary, we're a team of problem-solvers who are passionate about making systems work better-so our clients can too. The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term.
WindServer System Administrator
CA$77K - CA$102K/yr
As a WindServer System Administrator , you will play a key role in ensuring the reliability ... Whether it's across the country or around the globe, we help you tailor your role to match your ...
WindServer System Administrator
CA$77K - CA$102K/yr
As a WindServer System Administrator , you will play a key role in ensuring the reliability ... Whether it's across the country or around the globe, we help you tailor your role to match your ...
WindServer System Administrator
CA$77K - CA$102K/yr
As a WindServer System Administrator , you will play a key role in ensuring the reliability ... Whether it's across the country or around the globe, we help you tailor your role to match your ...
WindServer System Administrator
CA$77K - CA$102K/yr
As a WindServer System Administrator , you will play a key role in ensuring the reliability ... Whether it's across the country or around the globe, we help you tailor your role to match your ...
... systems, Microsoft (particularly Office365) software, and documenting new/updating changed ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Quick apply
... systems, Microsoft (particularly Office365) software, and documenting new/updating changed ... or help desk or environment. * Train and educate CompuVision clients on technical standards
... systems, Microsoft (particularly Office365) software, and documenting new/updating changed ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Quick apply
... systems, Microsoft (particularly Office365) software, and documenting new/updating changed ... or help desk or environment. * Train and educate CompuVision clients on technical standards
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
Quick apply
Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...
Linux Systems Administrator
Calgary, AB · Hybrid
Help us improve Alberta's digital future! Are you a Linux expert who wants your work to mean more ... System observability: A strong grasp of monitoring and alerting philosophy. You understand how to ...
Linux Systems Administrator
Calgary, AB · Hybrid
Help us improve Alberta's digital future! Are you a Linux expert who wants your work to mean more ... System observability: A strong grasp of monitoring and alerting philosophy. You understand how to ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Help us improve Alberta's digital future! Are you a Linux expert who wants your work to mean more ... System observability: A strong grasp of monitoring and alerting philosophy. You understand how to ...
Help us improve Alberta's digital future! Are you a Linux expert who wants your work to mean more ... System observability: A strong grasp of monitoring and alerting philosophy. You understand how to ...
Service Desk Technician
Calgary, AB · On-site
Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed ... Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive)
Quick apply
Service Desk Technician
Calgary, AB · On-site
Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed ... Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive)
... helpdesk, performing advanced systems and application administration, and acting as a technical ... Administer, configure, patch and maintain enterprise applications, server, network, email and file ...
... helpdesk, performing advanced systems and application administration, and acting as a technical ... Administer, configure, patch and maintain enterprise applications, server, network, email and file ...
Apply today and help us build what matters. Your Impact Starts Here Graham is actively recruiting ... Proficiency with MS Office Suite and service desk management system Lay the Foundation for Your ...
Apply today and help us build what matters. Your Impact Starts Here Graham is actively recruiting ... Proficiency with MS Office Suite and service desk management system Lay the Foundation for Your ...
The role works closely with infrastructure, application, security, service desk, vendor and global ... Minimum 5-7 years of experience in systems administration, infrastructure operations, Azure ...
The role works closely with infrastructure, application, security, service desk, vendor and global ... Minimum 5-7 years of experience in systems administration, infrastructure operations, Azure ...
Process new hire onboarding documentation passed from HR into internal payroll systems * Administer ... Positive, team-oriented personality with a flexible, willing-to-help attitude * Capability to hit ...
Quick apply
Process new hire onboarding documentation passed from HR into internal payroll systems * Administer ... Positive, team-oriented personality with a flexible, willing-to-help attitude * Capability to hit ...
IT Support Analyst
Calgary, AB · On-site
$37 - $45/hr
... operating system, network connectivity, and Microsoft 365 issues. * Administer and support ... in IT support, help desk, or infrastructure support. * Hands-on experience with Windows ...
IT Support Analyst
Calgary, AB · On-site
$37 - $45/hr
... operating system, network connectivity, and Microsoft 365 issues. * Administer and support ... in IT support, help desk, or infrastructure support. * Hands-on experience with Windows ...
Strong Point-of-Sale system background, ideally with Oracle or similar * Help desk experience ... Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL ...
Quick apply
Strong Point-of-Sale system background, ideally with Oracle or similar * Help desk experience ... Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL ...
... Desk Technician is responsible for providing senior level technical assistance and support to ... systems, hardware, running diagnostic programs, isolating problems, and determining and ...
Quick apply
... Desk Technician is responsible for providing senior level technical assistance and support to ... systems, hardware, running diagnostic programs, isolating problems, and determining and ...
Coverage Office Administrator
Calgary, AB · On-site
CA$17 - CA$19/hr
We use the medical billing systems: Practice Perfect and Med Access and need candidates to be able ... help us innovate and provide the best possible care to our clients. We welcome applications from ...
Coverage Office Administrator
Calgary, AB · On-site
CA$17 - CA$19/hr
We use the medical billing systems: Practice Perfect and Med Access and need candidates to be able ... help us innovate and provide the best possible care to our clients. We welcome applications from ...
The Front Office Administrator works as a member of the Front Desk Team to achieve overall ... systems such as Innfinity. * Must be willing to work shift work, 24hr desk. * Ability to work ...
The Front Office Administrator works as a member of the Front Desk Team to achieve overall ... systems such as Innfinity. * Must be willing to work shift work, 24hr desk. * Ability to work ...
Identity Governance Analyst
Calgary, AB · Hybrid
... administrators, and business leaders. This role is based in our Calgary office, with hybrid work ... help desk, systems administration, business analysis with exposure to identity and access ...
Identity Governance Analyst
Calgary, AB · Hybrid
... administrators, and business leaders. This role is based in our Calgary office, with hybrid work ... help desk, systems administration, business analysis with exposure to identity and access ...
Help Desk System Administrator information
What are some common challenges faced by help desk system administrators, and how can they be managed effectively?
Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.
What is a help desk system administrator?
Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.
What are the key skills and qualifications needed to thrive as a help desk system administrator?
To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.
What is the difference between Help Desk System Administrator vs Help Desk Technician?
| Aspect | Help Desk System Administrator | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+ or similar entry-level certifications |
| Work Environment | Manage network systems, servers, and infrastructure | Assist end-users with hardware/software issues |
| Responsibilities | Maintain and troubleshoot network/server systems, user accounts | Respond to user tickets, resolve basic technical issues |
The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.
What are popular job titles related to Help Desk System Administrator jobs in Alberta?
For Help Desk System Administrator jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Help Desk System Administrator jobs in Alberta look for?
The top searched job categories for Help Desk System Administrator jobs in Alberta are:
What cities in Alberta are hiring for Help Desk System Administrator jobs?
Cities in Alberta with the most Help Desk System Administrator job openings:
Job description
Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise level managed information services for small and medium sized businesses. Based in Calgary, we're a team of problem-solvers who are passionate about making systems work better-so our clients can too. The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term. This role is meant for a summer, co-op or internship student. In this role, you will be the first point of contact for end users by trouble shooting hardware and software issues, assisting with user onboarding and offboarding, keeping IT related documentation up to date, and supporting IT infrastructure projects. This is a hands-on position designed to build technical skills in a corporate environment. Key ResponsibilitiesSoftware & Hardware Support: Provides exceptional, customer focused technical assistance for incoming inquiries via phone, email, chat Investigates, diagnoses and resolves basic issues related to computer systems, software printers, mobile devices Escalates complex issues to senior support team members User onboarding & offboarding: Installs, configures and maintains workstation hardware (desktops, laptops) and peripherals Assists with setup of new user accounts and software needed Documentation Support: Log and track all support requests in the Help Desk ticketing system Maintains inventory documentation to support device lifecycle management Creates and updates internal documentation, SOP's for frequently asked questions Infrastructure Projects:Support IT infrastructure projects for clients upon request such as Office 365 implementations, as well as SharePoint site improvements and associated applications.QualificationsIf you are student currently enrolled in a post-secondary program in Information Technology, Computer Science or related field, this is the main criteria. Please don't hesitate to apply.Ideally, you will be interested or have skills in: Basic knowledge of Server and PC hardware troubleshooting, Basic knowledge of network fundamentals and firewalls, The following skills are an asset: Basic knowledge of Windows Server, Linux, Unix and Macintosh operating systems Basic knowledge of Server virtualization (VMWare, Hyper-V) and application (Remote Desktop) environments Additionally, the following soft skills are a must have and examples should be highlighted in your cover letter: Excellent verbal and written communication skills with the ability to empathize with frustrated callers and turning them into happy callers Strong aptitude for trouble shooting, problem solving and analysis Aptitude for learning software quickly and with minimal instruction Ability to handle multiple tasks; working both independently and collaboratively in a fast-paced team environment Professionalism and discretion especially when handling sensitive information. Prior customer service and familiarity with the IT industry is also desired. Why join us? We work together as a collaborative team which means that we brainstorm and trouble shoot as a group. This leads to lively discussions and unique solutions that make the most of our client's technology. Our clients expect us to be honest, transparent, and straight forward. This gives us the freedom to tell them when we make mistakes and to share with them the cool way we can make technology work for them. We offer a competitive hourly wage and the ability to grow and learn in a team environment.*Please note this role is based on site*How to ApplyIf you feel this is the position for you, please send your resume and cover letter to recruitment@AandAConsulting.ca. We will be reviewing applications as they come in - don't wait to apply!
About A&A Business Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
1 - 10 Employees
Headquarters location
Tampa, FL, US
Year founded
2017