Help Desk System Administrator Jobs in Alberta (NOW HIRING)

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are looking for a talented UNIX Systems Analyst to join our Platform Systems team and help deliver reliable, secure, and innovative UNIX services across the Rogers organization. We're seeking an individual with a passion for enterprise infrastructure technologies, a customer-focused mindset, and a desire to continuously learn and grow.

In this role, you will be responsible for building, supporting, and maintaining UNIX platforms that enable critical business applications and services. You will work closely with internal customers, vendors, and technical teams to ensure our UNIX environments remain stable, secure, and available.

As a Tier 3 escalation point, you will assist in resolving complex technical issues, perform root cause analysis, and help restore services quickly and effectively. This role also participates in a scheduled on-call rotation supporting critical business services and infrastructure. You will contribute to the modernization and continuous improvement of our UNIX environment through automation, process enhancements, and the adoption of current technologies and best practices.
We are looking for an individual who enjoys solving technical challenges, collaborating with others, and continuously improving the services we deliver. Whether you are an experienced Systems Analyst or a strong infrastructure professional looking to take the next step in your career, this role offers an opportunity to develop your expertise across enterprise Linux, automation, virtualization, and cloud-native technologies.

What you'll do:

• Build, configure, and support enterprise UNIX infrastructure that hosts critical business applications and services.
• Provide Tier 3 support and technical escalation assistance for complex operating system and infrastructure issues.
• Participate in a scheduled on-call rotation to provide after-hours support for critical UNIX infrastructure and services, responding to incidents and service disruptions as required.
• Perform server lifecycle management activities including provisioning, patching, upgrades, and configuration changes.
• Troubleshoot operating system, infrastructure, and application-related issues while supporting service restoration and root cause analysis activities.
• Collaborate with application teams, internal customers, vendors, and technical teams to deliver reliable infrastructure services.
• Participate in projects requiring UNIX infrastructure expertise and provide guidance to help ensure successful delivery outcomes.
• Develop and maintain automation solutions and operational playbooks using tools such as AWX and Ansible.
• Identify opportunities to improve operational efficiency, standardization, and service quality through automation and process improvements.
• Follow established operational, security, and ITSM processes and procedures.
• Support the ongoing evolution of UNIX services and platforms to meet current and future business requirements.

What you bring:

• 5+ years of experience supporting enterprise UNIX/Linux environments.
• Experience working within an ITIL/ITSM-based operational environment.
• Ability to participate in a scheduled on-call rotation and respond to operational incidents outside of regular business hours when required.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Strong verbal and written communication skills with a commitment to exceptional customer service.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Linux & UNIX Platforms

• Demonstrated experience administering and supporting Red Hat Enterprise Linux (RHEL) versions 7 through 10.
• Experience supporting enterprise UNIX/Linux operating systems in production environments.

Automation & Configuration Management

• Experience developing or maintaining automation solutions using AWX and Ansible.
• Experience creating operational efficiencies through scripting, automation, and process improvement initiatives.

Virtualization & Infrastructure

• Experience working with VMware ESX 7 or later.
• Familiarity with enterprise infrastructure technologies and supporting services.

Container & Cloud-Native Technologies

• Experience supporting or working with Red Hat OpenShift environments.
• Understanding of modern application hosting platforms and container technologies.

Preferred Qualifications

• Experience supporting Red Hat Satellite 6.
• Experience supporting Oracle Solaris and HP-UX operating systems and associated hardware platforms.
• Experience with Red Hat Identity Management (IdM).
• Knowledge of related infrastructure technologies including storage platforms, database technologies, and Microsoft Active Directory.
• Experience contributing to automation initiatives, operational improvements, or continuous improvement programs.
• The right person for this role will demonstrate:
• Strong analytical, troubleshooting, and critical-thinking skills.
• A positive, customer-focused approach with a "can-do" attitude.
• Curiosity and a passion for learning new technologies.
• The ability to work effectively both independently and collaboratively within a team environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to balance multiple priorities.
• A sense of ownership and accountability for delivering high-quality results.
• The ability to remain calm under pressure and respond with appropriate urgency during service-impacting events.

This position is office-based and requires employees to work from the office five days per week. As a highly collaborative role, regular in-person interaction with team members, customers, and stakeholders is an important part of delivering successful outcomes. Additionally, this role participates in a scheduled on-call rotation to support critical business services outside of regular business hours.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 20-minute phone screen with the recruiter.
• 60-minute interview with the Hiring Manager and members of the Platform Systems team.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low cost gym membership
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: No Selection
Background Check(s) Required: Canadian Criminal Record Check 
Posting Category/Function: Technology & Information Technology
Requisition ID: 341147

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology