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It Help Desk Jobs in Alberta (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

Wajax

IT Help Desk Intern

Acheson, AB

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

Wajax

IT Help Desk Intern

Edmonton, AB

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB · On-site

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

Fleetworthy

IT Support Specialist

Edmonton, AB · On-site

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

Fluor

Site IT Lead

Calgary, AB · On-site

Escalate issues to the Enterprise Help Desk and specialized IT teams as required. Work closely with ... Deliver IT services in a professional, customer-focused, and efficient manner while maintaining ...

Scandinavian Building Services

IT Analyst

Edmonton, AB · On-site

As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Alberta

It Help Desk information

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How much do it help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk in Alberta is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.04 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Alberta?

The most popular types of It Help Desk jobs in Alberta are:

What are popular job titles related to It Help Desk jobs in Alberta?

For It Help Desk jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Alberta look for?

The top searched job categories for It Help Desk jobs in Alberta are:

What cities in Alberta are hiring for It Help Desk jobs?

Cities in Alberta with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,714 per year, or $21.5 per hour.

IT Help Desk Coordinator

Trotter & Morton Group of Companies

Calgary, AB

Full-time

Medical, PTO

Posted 9 days ago

Job description

Division: Trotter & Morton Ltd. - Corporate Services 

ENTRY/ INTERMEDIATE LEVEL

Trotter & Morton Group of Companies are a diverse group of building trades experts offering unique and integrated construction solutions for our divisions specializing in industrial construction, commercial construction, facility services and building maintenance.

Since 1927, our skilled workforce has brought their high-quality workmanship, experience, and passion to a diverse project portfolio that includes some of Alberta and British Columbia 's most iconic structures.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire hard-working and committed individuals who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. The IT Coordinator will be responsible for managing and supporting all End User Technology and ensuring smooth day to day IT operations. They will provide superior IT support via remote desktop, telephone, e-mail and in-person. The IT coordinator will also perform system administration tasks.

What's in it for You

  • Competitive salary
  • Minimum 3 weeks’ paid vacation
  • Extensive benefit plan
  • RRSP Matching 
  • Professional development and training resources
  • Health and Wellness program 
  • Inclusive and engaging work environment
  • Fun company events and barbeques

Roles and Responsibilities 

  • Manage End user Technology environment e.g. Computers, mobile device , printers, helpdesk and user support etc.
  • Building and configuring computers including software and other business applications
  • Create and maintain user accounts, ensuring that all users have their accounts with correct permission
  • Manage Fileserver access and NTFS folder permission
  • Basic Server Administration
  • Maintain an inventory list of all IT assets and software licenses
  • Provide technical assistance to resolve issues with systems, mobile devices and user support
  • Manage Active Directory and Group Polices
  • Manage Anti-virus and windows updates
  • Manage Print server
  • Update documentation and appropriate records with pertinent server information
  • Manage all problems to resolution, communicate resolution status to stakeholders, and document solutions to problems
  • Backup Administration and Tape rotation
  • Manage projects as assigned
  • Perform other duties as assigned

Required Skills

  • Professional, approachable and customer-service oriented
  • General IT knowledge and basic networking concepts
  • Honest, Strong work ethic and positive team attitude
  • Attention to detail and a high degree of accuracy
  • Strong oral and written communication skills

Required Experience

  • Must have a valid driver's license and access to a vehicle
  • Travel to remote Sites and offices
  • Participate in rotating emergency on-call support and weekends

We offer an excellent, competitive salary along with a comprehensive benefit package.

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria. 

We thank all applicants in advance, however, we will only contact candidates selected for an interview.


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