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It Help Desk Associate Jobs in Alberta (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

NorQuest College

IT Support Desk Analyst

Edmonton, AB · On-site

CA$48K - CA$63K/yr

We are seeking someone with great customer service and communication skills to help our students ... The IT Support Desk Analyst is the single point of contact for end users regarding issues ...

A&A Business Consulting

Help Desk Intern

Calgary, AB

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise ... Support IT infrastructure projects for clients upon request such as Office 365 implementations, as ...

Recruitment Partners

Director of IT

Edmonton, AB

Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset ... Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL ...

Planet Fitness

Front Desk Associate

Edmonton, AB · On-site

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Leduc, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Calgary, AB · On-site

$15/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Edmonton, AB · On-site

$15/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Calgary, AB

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Planet Fitness

Front Desk Associate

Calgary, AB · On-site

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

Planet Fitness

Front Desk Associate

Edmonton, AB · On-site

$15/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

Diploma or degree in Information Technology, Computer Science, or a related field. * 3+ years of experience in IT support, help desk, or infrastructure support. * Hands-on experience with Windows ...

WCB Alberta

IT Specialist III

Edmonton, AB · On-site

CA$110K/yr

Support for Windows server infrastructure not handled by the Help Desk. * Maintenance and support of IT Infrastructure. * Proactively review ACS Service offerings. Identify and implement process ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alberta

It Help Desk Associate information

See Alberta salary details

$14

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How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Alberta is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Alberta? The most popular types of It Help Desk jobs in Alberta are:
What job categories do people searching It Help Desk Associate jobs in Alberta look for? The top searched job categories for It Help Desk Associate jobs in Alberta are:
What cities in Alberta are hiring for It Help Desk Associate jobs? Cities in Alberta with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,130 per year, or $20.7 per hour.

IT Help Desk Technician - Level 2

VC3

Calgary, AB

Full-time

Re-posted 2 days ago

Job description

Description
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:
  • Wit and sense of humour
  • Desire to constantly grow and learn
  • Willingness to ask questions and accept that you don't know it all
  • Commitment to the success of our team and our clients
  • Courage to be innovative and openness to share new ideas
  • Willingness to listen (keep your eyes and ears open!)
  • Glass half full focus and mindset
  • Urge to acknowledge and recognize the contributions of others
  • (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.
At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.
Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.
The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.


Key Responsibilities
  • Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner
  • Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
  • Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
  • Train and educate CompuVision clients on technical standards
  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Mentor and assist Tier 1 and Tier 2 Peers.
  • Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise
What you already have

  • Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
  • At least 2 years relevant IT experience fully supporting and building SMB environments.
  • At least 3 years’ experience managing & working with the following technologies:
  • At least 2 years’ experience with virtualization technologies
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
    • Windows Server
    • Exchange
    • Active Directory
    • GPOs
    • Routing and Switching
    • Firewalls
    • VPNs
    • Virus and Security
    • TCP/IP
    • DHCP
    • DNS
    • Hyper-V
    • VMWare

Benefits
Why you should join:

  1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
  2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
  3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
  4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
  5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA
Why you shouldn't:

  1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
  2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
  3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.
Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!
*We appreciate all applications; however, only those candidates selected for an interview will be contacted*