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It Help Desk Associate Jobs in Alberta (NOW HIRING)

Planet Fitness

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

CLUB4 FITNESS

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

CLUB4 FITNESS

Front Desk Associate

Flower Mound, TX · On-site

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

Fluor

Site IT Lead

Calgary, AB · On-site

Escalate issues to the Enterprise Help Desk and specialized IT teams as required. Work closely with ... Deliver IT services in a professional, customer-focused, and efficient manner while maintaining ...

Myo

Part-Time Front Desk Associate - 17th Ave

Calgary, AB · On-site

CA$17 - CA$19/hr

We're looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th Ave! 17th Ave (1709 8 ... Join us in helping people move better, feel better, and Futureproof Their Bodies. Core Values and ...

FLINT Corp.

IT Support Analyst

Calgary, AB

... help our customers bring their resources to our world. As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for ...

New

FLINT Corp.

IT Support Analyst

Sherwood Park, AB

... help our customers bring their resources to our world. As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for ...

New

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alberta

It Help Desk Associate information

See Alberta salary details

$14

$20

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How much do it help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk associate in Alberta is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Alberta?

The most popular types of It Help Desk jobs in Alberta are:

What job categories do people searching It Help Desk Associate jobs in Alberta look for?

The top searched job categories for It Help Desk Associate jobs in Alberta are:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,130 per year, or $20.7 per hour.

Front Desk Associate

Planet Fitness

On-site

$16/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

45th of 63 rated gym and leisure clubs

Job description

Front Desk Associate 

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making, problem resolution skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday and/or Weekend Hours based on club needs.
  • Open or Flexible availability is a plus.

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
  • Paid Time Off benefits (Applicable for Full Time Positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

What Planet Fitness employees say

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Benefits

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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