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It Help Desk Associate Jobs in Alberta (NOW HIRING)

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

GAM Technical Services

L1 Support Hero

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service role within a technical environment. * Fluency in English * French would be considered an important ...

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ...

VC3

IT Project Specialist

Calgary, AB

High school diploma required; associate's or bachelor's in a technology-related degree preferred * 3+ years of experience in any combination of information system design, installation, configuration ...

SysGen Solutions

IT Solutions Architect

Calgary, AB · Hybrid

IT Solutions Architect From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan ... Paid training and development to help you level up. * Make Your Mark: We're a flat organization ...

Softchoice

IT Business Analyst

Calgary, AB · On-site

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into realworld outcomes. We do this through the ...

FLINT Corp.

IT Business Analyst

Calgary, AB · On-site

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB · On-site

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

Wajax

Business Systems Support

Calgary, AB

Creates and maintains knowledgebase documents within the IS Help Desk application for both IS and ... College Diploma or University Degree (BA Information Technology, or related field) Work Experience ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alberta

It Help Desk Associate information

See Alberta salary details

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How much do it help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk associate in Alberta is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Alberta?

The most popular types of It Help Desk jobs in Alberta are:

What job categories do people searching It Help Desk Associate jobs in Alberta look for?

The top searched job categories for It Help Desk Associate jobs in Alberta are:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,130 per year, or $20.7 per hour.

Manager, IT Platforms & Service Delivery

Inter Pipeline Ltd.

Calgary, AB

Full-time

Posted 3 days ago

New

Job description

At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and pushing for continuous improvements in everything we do. We believe teamwork is core to our success, and in that spirit you will work closely with leaders and team members. This is a great opportunity to amplify your purpose and contribute to meaningful, challenging work at the forefront of the energy sector.

Bring your passion, your ideas, and let's do this.

Description

Inter Pipeline is seeking an experienced and results-oriented technology leader to oversee the delivery and operation of our enterprise technology platforms and IT services. Located out of our Calgary office and reporting to the Director, Information Technology, this role is responsible for ensuring our network, cloud platforms, infrastructure, workplace technology, collaboration services, audio visual services, service desk, and related technology services operate reliably, securely, and cost-effectively. 

Operating within a blended delivery model that includes internal employees, consultants, and managed service providers, the successful candidate will focus on improving service quality, strengthening operational reliability, driving automation, optimizing technology costs, and ensuring service providers deliver exceptional value. This role will play a critical part in enhancing the technology experience for employees while maintaining a strong focus on operational excellence, business alignment, and continuous improvement. 

Key Activities and Responsibilities
  • Lead the delivery and operation of enterprise network, cloud, infrastructure, workplace technology, collaboration, audio visual, service desk, and disaster recovery services. 
  • Establish service standards, performance metrics, and operational processes that ensure reliable, secure, and cost-effective technology delivery. 
  • Lead the governance and performance management of managed service providers, including service reviews, escalations, contract renewals, commercial negotiations, and continuous improvement initiatives. 
  • Drive operational excellence by improving service quality, reducing recurring issues, simplifying processes, and strengthening operational discipline. 
  • Lead the evolution of IT service management practices and maximize the value of the organization's ServiceNow platform through workflow automation, process standardization, self-service capabilities, service analytics, and continuous improvement. 
  • Identify and implement automation opportunities that reduce manual effort, improve consistency, accelerate service delivery, and create capacity for higher-value work. 
  • Lead cloud, infrastructure, and operational cost optimization initiatives while balancing service quality and operational risk. 
  • Support the implementation of cybersecurity controls, identity management practices, compliance requirements, and disaster recovery capabilities across technology platforms. 
  • Lead, coach, and develop a blended team of employees, consultants, and service providers while fostering a culture of accountability, ownership, service excellence, continuous improvement, and employee development. Establish meaningful development plans, succession strategies, and growth opportunities that strengthen both leadership capability and technical expertise across the organization. 
Education, Skills and Experience
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline. Equivalent experience will be considered. 
  • Minimum 8-10 years of progressive experience leading enterprise technology operations, infrastructure, platform services, or IT service delivery functions. 
  • Demonstrated experience managing outsourced service delivery models, managed service providers, and technology vendor relationships. 
  • Proven experience improving operational reliability, service quality, employee experience, and cost performance through measurable improvement initiatives. 
  • Strong understanding of enterprise networking, cloud platforms, infrastructure services, workplace technology, end-user computing, and IT service management practices. 
  • Demonstrated experience leveraging automation, workflow technologies, and IT service management platforms to improve service quality, operational efficiency, and employee experience. 
  • Experience implementing or optimizing enterprise IT service management platforms, preferably ServiceNow, including workflow automation, service catalog, self-service, reporting, and process improvement capabilities. 
  • Knowledge of identity and access management, privileged access management, Zero Trust principles, remote access technologies, and operational cybersecurity controls. 
  • Experience working in regulated environments with governance, audit, and compliance requirements, including SOX controls. 
  • Familiarity with Microsoft cloud and security technologies, Cisco networking technologies, and enterprise service management platforms. 
  • Proven ability to develop employees, build high-performing teams, and create a culture of accountability, growth, continuous improvement, and service excellence. 
  • Strong leadership, communication, stakeholder management, vendor management, and financial management skills. 

Preferred Qualifications: 

  • Experience in energy, utilities, manufacturing, or other asset-intensive industries.
  • ITIL certification or demonstrated application of IT service management best practices.
  • Experience leading cloud modernization, service transformation, automation, or cost optimization initiatives.
  • Relevant certifications in cloud platforms, networking, cybersecurity, service management, or project management. 
Hours

Monday - Friday, 40 hour per week 

Inter Pipeline recognizes the importance of properly rewarding our employees by offering attractive employee benefits. Please visit our "working with us" page to learn about the compensation and benefits offeringsWorking Here | Inter Pipeline 

As this position is identified as security sensitive, employment of a finalcandidate will be conditional upon completionof a criminal background check assessment withsatisfactory results. 

While diversity is a fact, inclusion is the act of recognizing the value of our differences and leveraging them for the betterment of our organization. At Inter Pipeline, we are dedicated to building an inclusive and equitable workplace that values, represents, and supports the communities in which we work. We are committed to maintaining a respectful workplace and we are building a culture that supports the diverse needs of our employees. We welcome applications from all individuals including those who are Indigenous, racialized, of varied abilities and ethnicities, members of gender and sexually diverse communities, as well as with any other dimension of diversity.

Apply