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Entry Level It Help Desk Jobs in Alberta (NOW HIRING)

Wajax

IT Help Desk Intern

Acheson, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

Wajax Limited

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing ... Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB · On-site

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

Scandinavian Building Services

IT Analyst

Edmonton, AB · On-site

As we continue to grow we are looking to add a IT Analyst ( Contract) to the Scandi Family! This is ... Must have minimum 2 years experience in a helpdesk role with an IT focus * Good technical knowledge ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Basic understanding of Windows, macOS, Office 365, Active ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service role within a technical environment. * Basic understanding of Windows, macOS, Office 365, Active ...

GAM Technical Services

L1 Hero Support

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service role within a technical environment. * Fluency in English * French would be considered an important ...

Alberta Health Services

IT Analyst II

Calgary, AB · On-site

CA$42.12 - CA$56.86/hr

Are you ready to help shape the future of Diagnostic Imaging? Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting Medical Imaging services across the ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Alberta

Entry Level It Help Desk information

See Alberta salary details

$8

$17

$24

How much do entry level it help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level it help desk in Alberta is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Alberta?

The most popular types of It Help Desk jobs in Alberta are:

What are popular job titles related to Entry Level It Help Desk jobs in Alberta?

For Entry Level It Help Desk jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Alberta look for?

The top searched job categories for Entry Level It Help Desk jobs in Alberta are:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $36,777 per year, or $17.7 per hour.

IT Help Desk Intern

Wajax

Acheson, AB • On-site

Full-time

Medical, Dental, Retirement

Posted 9 days ago

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

  • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support for all sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at all sites.
  • Provides after hours on call support as required on a rotational basis.
  • Helps co-ordinate and maintain quality standards
  • Adheres to IT Services Policies, Procedures and Guidelines
  • Supports organisational change
  • Other duties as required

The Candidate

  • currently enrolled in a post-secondary program
  • This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);  
•  Bilingual in English and French  is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support 

The Company 

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

Apply