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Entry Level It Help Desk Jobs in Alberta (NOW HIRING)

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

NorQuest College

IT Support Desk Analyst

Edmonton, AB · On-site

CA$48K - CA$63K/yr

We are seeking someone with great customer service and communication skills to help our students ... The IT Support Desk Analyst is the single point of contact for end users regarding issues ...

A&A Business Consulting

Help Desk Intern

Calgary, AB

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise ... Support IT infrastructure projects for clients upon request such as Office 365 implementations, as ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

  • Medical

  • Dental

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Basic understanding of Windows, macOS, Office 365, Active ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

  • Medical

  • Dental

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service role within a technical environment. * Basic understanding of Windows, macOS, Office 365, Active ...

PwC

Information Technology Audit Manager

Calgary, AB · On-site

CA$84K - CA$134K/yr

Leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational ...

FLINT Corp.

IT Business Analyst

Calgary, AB

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Business Analyst, you will be embedded within ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

  • Medical

  • Dental

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Basic understanding of Windows, macOS, Office 365, Active ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Alberta

Entry Level It Help Desk information

See Alberta salary details

$8

$17

$24

How much do entry level it help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level it help desk in Alberta is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Alberta? The most popular types of It Help Desk jobs in Alberta are:
What are popular job titles related to Entry Level It Help Desk jobs in Alberta? For Entry Level It Help Desk jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Alberta look for? The top searched job categories for Entry Level It Help Desk jobs in Alberta are:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Alberta as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,777 per year, or $17.7 per hour.

IT Help Desk Technician - Level 2

VC3

Calgary, AB

Full-time

Re-posted 2 days ago

Job description

Description
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:
  • Wit and sense of humour
  • Desire to constantly grow and learn
  • Willingness to ask questions and accept that you don't know it all
  • Commitment to the success of our team and our clients
  • Courage to be innovative and openness to share new ideas
  • Willingness to listen (keep your eyes and ears open!)
  • Glass half full focus and mindset
  • Urge to acknowledge and recognize the contributions of others
  • (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.
At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.
Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.
The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.


Key Responsibilities
  • Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner
  • Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
  • Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
  • Train and educate CompuVision clients on technical standards
  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Mentor and assist Tier 1 and Tier 2 Peers.
  • Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise
What you already have

  • Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
  • At least 2 years relevant IT experience fully supporting and building SMB environments.
  • At least 3 years’ experience managing & working with the following technologies:
  • At least 2 years’ experience with virtualization technologies
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
    • Windows Server
    • Exchange
    • Active Directory
    • GPOs
    • Routing and Switching
    • Firewalls
    • VPNs
    • Virus and Security
    • TCP/IP
    • DHCP
    • DNS
    • Hyper-V
    • VMWare

Benefits
Why you should join:

  1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
  2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
  3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
  4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
  5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA
Why you shouldn't:

  1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
  2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
  3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.
Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!
*We appreciate all applications; however, only those candidates selected for an interview will be contacted*