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Help Desk Analyst Jobs in Alberta (NOW HIRING)

DIRTT Environmental Solutions Ltd.

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

VC3

Manager, Client Relationship Manager

Edmonton, AB · On-site

... desk, project work, proactive maintenance, procurement, training, and ongoing support. To deliver ... We are a data driven company and analysis for decision making and overall strategy is ongoing.

Softchoice

ITIL Specialist

Calgary, AB

S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations ... The ITIL Specialist role is anchored in governance, analytics, and continual service improvement.

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Showing results 21-40

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Alberta

Help Desk Analyst information

See Alberta salary details

$12

$23

$34

How much do help desk analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk analyst in Alberta is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Alberta?

The most popular types of Help Desk Analyst jobs in Alberta are:

What are popular job titles related to Help Desk Analyst jobs in Alberta?

For Help Desk Analyst jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Alberta look for?

The top searched job categories for Help Desk Analyst jobs in Alberta are:

What are popular job titles related to Help Desk Analyst jobs in AB?

For Help Desk Analyst jobs in AB, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,454 per year, or $23.3 per hour.

Technical Customer Service Agent (Bilingual) | TELUS Health

TELUS

Calgary, AB • On-site

Full-time

Medical, Dental

Posted 7 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

22nd of 99 rated telecommunications companies

Job description

Description

Bilingual Technical Customer Service Agent | (TELUS Health)

Join our team & make a real impact in healthcare technology

At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.

This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.

If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.

What you'll do

  • Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
  • Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
  • Assist users with software navigation, system functionality, technical errors, access issues, and configuration
  • Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
  • Guide clients step-by-step through technical solutions in a clear and professional manner
  • Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
  • Support users working in Windows-based environments and with various healthcare technology solutions
  • Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
  • Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
  • Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
  • Bilingual in French and English - required
  • Experience in technical support, IT, help desk, software support, or technology-focused customer service
  • Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
  • Strong computer skills, including Windows and Microsoft Office
  • Ability to learn new systems quickly and explain technical solutions clearly
  • Strong communication, problem-solving, multitasking, and customer service skills
  • Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  Highly valued assets
  • Experience with healthcare technology or healthcare software
  • Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
  • Experience supporting healthcare professionals or clients
  • Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
  • Experience with Kroll, AssystRx, or similar healthcare applications
  • Technical education, certification, or hands-on IT experience
  Why join TELUS Health?

Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.

  Additional information
  • Full-time, remote position
  • Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  • Advanced French and English proficiency required due to the national scope of the role
  • Candidates may be subject to a Government of Canada Personnel Security Screening

At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.

Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.

What TELUS employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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