Help Desk Analyst Jobs in Alberta (NOW HIRING)

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

Are You Ready to Make a Difference in Specialty Claims?

Are you passionate about helping people get back to doing what they love after an unexpected event? Do you get excited about delivering an outstanding customer experience while handling unique and interesting claims? If you answered "Yes," then Aviva Specialty Claims wants you on our team!
As a Lifestyle Claims Adjuster you'll be the go-to expert for claims involving Watercrafts and trailers (RVs), including total losses and complex losses. You'll play a vital role in supporting our customers during some of their most challenging moments, ensuring they receive the care, expertise, and solutions they deserve, and getting back to what they love doing most as easily as possible!

What you'll do

• Be the Expert: Review and analyze policies, appraisals, and technical reports to assess claim value and negotiate fair settlements.

• Own Your Portfolio: Effectively manage an active caseload of claims, ensuring timely and accurate resolution in line with Aviva's standards, with customer service at the forefront.

• Deliver Exceptional Service: Create outstanding experiences for our customers, turning stressful situations into positive moments.

• Make Independent Decisions: Operate within your authority, using your judgment to resolve claims efficiently.

• Keep it Organized: Maintain detailed, accurate file records and adhere to all Aviva Specialty Claims protocols.

• Collaborate & Innovate: Work closely with various teams to produce good claims outcomes, participate in projects, come with a growth mindset, and share feedback to help us continuously improve.

What you'll bring

• Experience: Minimum 1-2+ years of previous claims adjusting experience. (Property experience preferred).

• Passion: Genuine interest in Lifestyle claims-whether it's, watercraft, RV's or travel trailers, we are looking for someone who is passionate about our products and getting our customers back to using them

What makes you stand out

• Progress toward or completion of the Insurance Institute Program (CIP/FCIP)

• A post-secondary diploma or degree.

• Provincial Licenses for the Atlantic provinces.

• Prior Property, or Specialty claims (trailers, RVs, watercraft) experience.

• Experience with and demonstrated ability to effectively handle complex and high value claims.

What you'll get

• The salary band for this position ranges from $58,000 to $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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