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It Support Analyst Jobs in Alberta (NOW HIRING)

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...

LaPrairie Group

Application Support Analyst

Calgary, AB · On-site

... Support Analyst to join our IT team, in downtown Calgary. This role will help improve the way our ... Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ...

DIRTT Environmental Solutions Ltd.

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support ... Industry-standard certifications in IT support or helpdesk operations are a plus. What's In It for ...

Softchoice

IT Business Analyst

Calgary, AB

As an IT Business Analyst, you will act as a trusted partner to the business - the single point of ... Support training development, change management, and post-go-live adoption so solutions are ...

FLINT Corp.

IT Business Analyst

Calgary, AB · On-site

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... Support solution delivery by collaborating with technology teams to scope, prototype, test, and ...

Pason Systems

Technical Support Analyst

Calgary, AB · Hybrid

The Role We are looking for a Technical Support Analyst to provide technical, software and hardware ... Certificate or better in Information Technology or related field Hybrid Work Environment * This ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

Keyera

Service Delivery Analyst

Calgary, AB · On-site

Permanent THE POSITION Keyera is currently seeking a Service Delivery Analyst (IT Support) to join the Information Technology team. This role is responsible for delivering reliable, customer-focused ...

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All JobsIt Support Analyst JobsIt Support Analyst Jobs in Alberta

It Support Analyst information

See Alberta salary details

$13

$27

$45

How much do it support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it support analyst in Alberta is $27.85, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $31.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What skills do you need for an IT Support Analyst?

An IT Support Analyst needs strong technical skills in hardware, software, and network troubleshooting, along with good communication and problem-solving abilities. Knowledge of operating systems, remote support tools, and basic cybersecurity practices is essential. Certifications like CompTIA A+ or Network+ can enhance job prospects and demonstrate technical competence.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

What are the most commonly searched types of It Support Analyst jobs in Alberta?

The most popular types of It Support Analyst jobs in Alberta are:

What are popular job titles related to It Support Analyst jobs in Alberta?

For It Support Analyst jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching It Support Analyst jobs in Alberta look for?

The top searched job categories for It Support Analyst jobs in Alberta are:

What cities in Alberta are hiring for It Support Analyst jobs?

Cities in Alberta with the most It Support Analyst job openings:

What are popular job titles related to It Support Analyst jobs in AB?

For It Support Analyst jobs in AB, the most frequently searched job titles are:

It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,936 per year, or $27.9 per hour.

IT Support Analyst

Charter (Canada)

Calgary, AB • On-site

$37 - $45/hr

Contractor

Posted 24 days ago

Job description

Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and humancentered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.


Position Summary

We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.


Key Responsibilities


  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
  • Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
  • Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
  • Manage user accounts, permissions, licensing, and access requests.
  • Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
  • Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
  • Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
  • Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
  • Document incidents, resolutions, and technical procedures while escalating complex issues as required.


Qualifications

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • 3+ years of experience in IT support, help desk, or infrastructure support.
  • Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
  • Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
  • Strong troubleshooting, analytical, organizational, and customer service skills.
  • Excellent verbal and written communication skills with the ability to manage multiple priorities.



Apply