ZipRecruiter

Log In

1

Support Engineer Jobs in Michigan (NOW HIRING)

Vintage Cash Cow

We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business. The Role This is a hands-on role ...

New

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Michigan

Support Engineer information

See Michigan salary details

$14

$34

$59

How much do support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Michigan? The most popular types of Support Engineer jobs in Michigan are:
What are popular job titles related to Support Engineer jobs in Michigan? For Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Michigan look for? The top searched job categories for Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Support Engineer jobs? Cities in Michigan with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in MI? For Support Engineer jobs in MI, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Michigan as of June 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $72,282 per year, or $34.8 per hour.

IT Support Engineer

Hyperion Managed Services

Troy, MI

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description

IT Support Engineer

Join a Future-Focused Managed Services Team

Are you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth?

Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients’ operational efficiency.

Why You’ll Love Working with Us

  • Competitive salary based on experience and certifications
  • Performance bonuses + commission opportunities
  • Mileage reimbursement
  • Generous paid time off
  • Certification and ongoing education reimbursement
  • 401(k) with company match
  • Health insurance with company contribution
  • Life insurance and long-term disability
  • Clear pathways for professional advancement
  • A collaborative, learning-focused team culture

 

What You’ll Do

  • Respond to and resolve support tickets through our help desk platform
  • Troubleshoot, diagnose, and remediate issues across modern IT infrastructure
  • Support and participate in planning and deployment of client projects
  • Assist with onboarding new clients, ensuring secure, documented, and seamless transitions
  • Follow established workflows and contribute to continuous improvement of processes
  • Complete documentation, reports, and project tasks with accuracy and timeliness
  • Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)

What Makes You a Great Fit

  • Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent)
  • Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)
  • 3+ years of experience with a Managed Service Provider (MSP) environment
  • Proficiency with Windows, macOS, and common business applications
  • Experience supporting cloud platforms such as Microsoft 365 and Azure
  • Ability to explain technical concepts clearly to non-technical users
  • Bachelor’s degree in Information Technology or related field (preferred)
  • Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred)
  • Keen attention to detail, excellent documentation habits, and a passion for continuous learning

About Hyperion Managed Services

Hyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting—acting as the IT department for our clients and partnering with larger organizations on complex initiatives.

To learn more, visit www.hyperionms.com.

Apply