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Support Engineer Jobs in Michigan (NOW HIRING)

Infosys

SCCM Support Engineer

Detroit, MI · On-site

... support due diligence to document infrastructure maturity and improvement opportunities • Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable ...

Infosys

SCCM Support Engineer

Detroit, MI · On-site

... support due diligence to document infrastructure maturity and improvement opportunities • Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable ...

Integrass

MES/MoM Support Engineer

Holland, MI · On-site

$39.25 - $51/hr

... engineering / controls teams · Central IT (infrastructure, cybersecurity, cloud, MES teams) · Support: OT network connectivity and segmentation · Secure vendor remote access and compliance ...

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Support Engineer information

See Michigan salary details

$14

$34

$59

How much do support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
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Support Engineer jobs near you
SCCM Support Engineer

SCCM Support Engineer

Infosys

Detroit, MI • On-site

Full-time

Posted 12 days ago

Infosys rating

7.4

Company rating: 7.4 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

107th of 210 rated it services

Job description

Job Summary:
Infosys is a global leader in next-generation digital services and consulting, dedicated to empowering businesses through strategic digital transformation. The Infrastructure Consultant 2 role involves collaborating with teams to resolve IT incidents, evaluating client infrastructure, and contributing to the design and deployment of IT solutions.
Responsibilities:
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Qualifications:
Required:
• Experience in OS imaging and SCCM/Intune.
• Create and manage OS images using MDT and SCCM.
• Develop and customize task sequences for OS deployment.
• Troubleshoot issues related to OS imaging and deployment.
• Manage user devices in SCCM/Intune environments.
• Implement Windows Autopilot for modern device management.
• Monitor system performance and health.
• Generate reports on deployment success and system health.
• Analyze data to recommend infrastructure enhancements.
• Establish and maintain detailed documentation of SCCM configurations and processes.
• Provide support for complex end-user computing solutions.
• Develop and deploy scripts for automation and configuration tasks.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Preferred:
• Knowledge of security best practices for endpoint management.
• Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate)
Company:
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. Founded in 1981, the company is headquartered in Bangalore, IND, with a team of 10001+ employees. The company is currently Late Stage.

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