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Support Engineer Jobs in Michigan (NOW HIRING)

Yeo & Yeo

Server Support Engineer

Saginaw, MI · Hybrid

We are committed to supporting your growth into leadership positions and fostering a healthy work ... Position Summary We are seeking a fulltime Systems Engineer to install, upgrade, and troubleshoot ...

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$14

$34

$59

How much do support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Michigan? The most popular types of Support Engineer jobs in Michigan are:
What are popular job titles related to Support Engineer jobs in Michigan? For Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Michigan look for? The top searched job categories for Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Support Engineer jobs? Cities in Michigan with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in MI? For Support Engineer jobs in MI, the most frequently searched job titles are:
Support Engineer jobs near you

Operability -Plant support Engineer

Commserve Technologies Inc

Auburn Hills, MI • On-site

Contractor

Posted 7 days ago

Job description

Required to commute to different plants in Michigan - 50%
The Role and Responsibilities:
The Operability - Plant Support Engineer is responsible to lead electrical issue identification and
resolution for all electrical features on a program line to ensure successful vehicle launch while
working with various Engineering Support teams that include systems, wiring, design release
and validation engineers, Program Management, and Manufacturing teams as required to
support and launch vehicle programs. Responsibilities include:
• Rapid troubleshooting / triage of vehicle electrical systems including
o Wiring issues
o Electrical component issues
o Assembly plant issues
o Vehicle networking issues
o Vehicle System issues
• Provide Plant support for tvehicle launches, durability fleets, and prototype vehicles
• Drive identified issues to closure
Basic Qualifications:
• Bachelors in Electrical Engineering, Computer Engineering or Computer Science
• Knowledge of CAN based communication and tools
• Experience with multimeters and oscilloscopes
• Outstanding communication and organization skills
• Self-starter with ability to work independently
Preferred Qualifications:
• Knowledge of CAN-FD
• Knowledge of Ethernet protocol

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