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Home Based Technical Support Engineer Remote Jobs in Michigan

... Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical ... Support and administer Microsoft 365, Azure, and other cloud-based solutions * Diagnose and resolve ...

Posted today

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

This is a field-based position with most of your time on-site with customers and sales teams. The ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

This is a field-based position with most of your time on-site with customers and sales teams. The ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

... support Responsibilities: • Provides services to children/adolescents with severe emotional disturbances and their families in their homes & in the community • Prepares comprehensive bio ...

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

... and remote troubleshooting customer calls of Energy Home charging equipment to support with ... Support creation of training materials based on experience Required Skills / Experience / Education:

Application Engineer

Detroit, MI · On-site +1

$85K - $130K/yr

Deliver advanced technical support to customers and internal teams (remote and onsite) * Size and ... Preferred experience with Visual Basic, Windows-based software installation and setup * Knowledge ...

$166K - $191K/yr

We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ... For US based applicants, the salary range is $128,193 - $184,009 USD + equity + benefits. * Canada ...

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Home Based Technical Support Engineer Remote information

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Level 2 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

$60K - $65K/yr

Full-time

Posted 16 hours ago

Posted today


Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package