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Technical Support Engineer Remote Jobs in Jackson, MI

Dart Container

Staff Engineer - Polymers

Mason, MI · On-site +1

Join our Materials Innovation team as a Staff Engineer, where you'll play a critical technical ... Please note that remote work requires 60-70% travel to our facilities. What You'll Do... * Deliver ...

Dart Container

Staff Engineer - Polymers

Mason, MI · On-site +1

Join our Materials Innovation team as a Staff Engineer, where you'll play a critical technical ... Please note that remote work requires 60-70% travel to our facilities. What You'll Do... * Deliver ...

Liveops

Remote Spanish Bilingual Customer Service

Jackson, MI · Remote

$14 - $17.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

Leidos

Senior Transmission Line Engineer

Jackson, MI · On-site +1

$73K - $132K/yr

This position is 100% REMOTE but candidate must reside in Michigan to be considered. You should ... Construction Management and Support Why Leidos: At Leidos, we deliver innovative solutions through ...

Adecco

Customer Service Call Agent 8am 5pm

Jackson, MI · Remote

$15.50/hr

... technical customer support · Familiarity with CRM systems or application processing platforms Work Environment · Fully remote (work from home) · Structured, process-driven role with consistent ...

Dart Container

Senior Subcontracts Specialist

Mason, MI · On-site +1

... engineering services, driving cost savings initiatives, ensuring contract compliance and support on ... Remote candidates will be considered if they are located within one hour of a major airport. While ...

Dart Container

Senior Subcontracts Specialist

Mason, MI · On-site +1

... engineering services, driving cost savings initiatives, ensuring contract compliance and support on ... Remote candidates will be considered if they are located within one hour of a major airport. While ...

CSM Group

IT Project Manager

Jackson, MI · Remote

$89K - $106K/yr

We support each other through successes and failures and respect each other's ideas and opinions ... You will be able to work remote 75% of the time and be expected to be on the client site 25% of the ...

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Jackson, MI

Technical Support Engineer Remote information

See Jackson, MI salary details

$34.1K

$71.9K

$108.7K

How much do technical support engineer remote jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical support engineer remote in Jackson, MI is $71,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $89,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Jackson, MI are hiring for Technical Support Engineer Remote jobs? Cities near Jackson, MI with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Jackson, MI as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $71,904 per year, or $34.6 per hour.
Sr. Facilities Engineer - Process Utilities & Capital Strategy

Sr. Facilities Engineer - Process Utilities & Capital Strategy

Dart Container

Mason, MI • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Dart Container rating

7.7

Company rating: 7.7 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

36th of 119 rated packaging manufacturers

Job description

Most facilities engineering roles focus on maintaining systems. This role is about shaping the future of them.

We are seeking a Senior Facilities Engineer with broad industrial infrastructure experience to lead the reliability, expansion, and long-term strategy of critical process utility and facility systems supporting manufacturing operations.

This is an ideal opportunity for an engineer who has built a diverse technical foundation!

You will operate at the intersection of engineering, capital planning, operational excellence, and business strategy, serving as a trusted technical leader across utility infrastructure and facility systems.
 

What You'll Do... 

  • Lead Facility and Process Utility System Performance
  • Provide technical ownership and long-term stewardship of critical process utility infrastructure, including systems such as compressed air, process water, vacuum, wastewater, and supporting facility utilities.
  • Drive reliability, capacity, and lifecycle performance
  • Eliminate recurring failures through root cause analysis
  • Develop long-range asset and obsolescence strategies
  • Ensure systems are engineered to support business growth
  • Develop and influence the 5-10-year roadmap for process utility systems and site infrastructure
  • Prioritize investments based on risk, reliability, and business value
  • Identify technologies and improvements that enhance operational efficiency
  • Balance technical and financial considerations in major decisions
  • Manage execution across design, procurement, construction, and startup
  • Deliver projects that increase capacity, reduce risk, and improve operational performance
  • Build a Reliability-Driven Culture
  • Partner with operations and maintenance teams to move from reactive maintenance to engineered reliability
  • Implement predictive and preventive maintenance strategies
  • Use data and performance metrics to drive decisions
  • Improve uptime, asset life, and total cost of ownership
  • Shape Future Infrastructure Strategy

You shift the culture from reactive response to engineered reliability

Measures of Success

  • Improved process utility reliability and system availability
  • Reduction in recurring failures and unplanned downtime
  • Successful delivery of capital projects meeting cost, schedule, and ROI objectives
  • Increased asset performance, capacity, and lifecycle value
  • Stronger engineering and reliability practices across the organization

What You'll Bring...

  • Requires one of the following: 

    • Bachelor's degree and six (6) years of professional design or construction management experience

    • Associate's degree and twelve (12) years of professional design or construction management experience 

  • Experience leading capital projects and infrastructure upgrades
  • Strong knowledge of process utility systems and reliability engineering
  • Proven ability to translate technical challenges into measurable business outcomes
  • Confident ability to communicate complex technical concepts to executive leadership through concise, business-focused recommendations and presentations.
  • Bachelor's degree, preferred
  • Experience with managing building/property protection and loss prevention through third party insurers, preferred 
Role Structure & Travel...
  • Preferred Location: Mason, MI
    • Remote role (U.S. based) - This position is available as a remote role in one of our approved locations*
  • Travel: Up to 50% (domestic & international)
    • Regular on-site engagement at our production locations

*Dart is unable to employ those who currently live in and expect to work out of any of the following U.S. states: Alaska, Arizona, Colorado, Connecticut, Montana, New Mexico, North Dakota, Oregon, Rhode Island, Virginia, West Virginia and Wisconsin, however relocation assistance to the Mason, MI, area may be considered in lieu of full-time remote work. This list is subject to change at Dart's discretion. 

#LI-KS1

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years.  We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

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