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Technical Support Engineer Remote Jobs in Detroit, MI

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

DISHER

Vision Engineer

Detroit, MI · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

DISHER

Vision Engineer

Detroit, MI · On-site +1

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

DISHER

Vision Engineer

Detroit, MI · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

EnerSys

Application Security Engineer (REMOTE)

Novi, MI · Remote

$117K - $146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Required Qualifications * Bachelor's degree in a technical field (e.g., Computer Science ...

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

As a key member of the energy team, you will be responsible for providing essential technical diagnostic and remote troubleshooting support for advanced energy charging equipment. Your efforts will ...

EMAG LLC

Technical Sales Engineer

Farmington, MI · Remote

Support the Technical Sales Manager in customer presentations, technical discussions, and onsite or remote meetings. * Communicate effectively with Sales, Engineering, and Operations to clarify ...

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Technical Support Engineer Remote information

See Detroit, MI salary details

$37.1K

$78.2K

$118.3K

How much do technical support engineer remote jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical support engineer remote in Detroit, MI is $78,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Detroit, MI? The most popular types of Technical Support Engineer jobs in Detroit, MI are:
What job categories do people searching Technical Support Engineer Remote jobs in Detroit, MI look for? The top searched job categories for Technical Support Engineer Remote jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Technical Support Engineer Remote jobs? Cities near Detroit, MI with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Detroit, MI as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $78,239 per year, or $37.6 per hour.
Ecosys Technical Specialist (Remote)

Ecosys Technical Specialist (Remote)

Pyrovio

Ann Arbor, MI • Remote

Full-time

Posted 18 days ago

Job description

Pyrovio Consulting is a leading provider of comprehensive solutions in the realm of project management and enterprise software implementation. We specialize in assisting large-scale capital clients in optimizing their operations. Our team of dedicated professionals is committed to delivering innovative and tailored solutions that drive efficiency, productivity, scalability, and success for our clients.

Our clients include Fortune 500 companies as well as multinational companies in all sectors: private, public, and government. We have performed engagements in the US and other countries.

Job Summary:

The Technical Specialist EcoSys is responsible for the implementation, configuration, and ongoing support of the Hexagon EcoSys software platform. This role involves working closely with clients to understand their requirements, develop custom solutions, and ensure the platform operates efficiently. The specialist will also provide training, troubleshoot issues, and contribute to continuous improvement initiatives.

Key Responsibilities:
  • Setup and configure the Hexagon EcoSys platform for clients.
  • Customize Ecosys modules to meet client specifications and business requirements.
  • Integrate EcoSys with other enterprise systems and data sources.
  • Develop custom reports, dashboards, and data visualizations using EcoSys tools.
  • Write and optimize scripts and queries to enhance the functionality of the EcoSys platform.
  • Conduct testing (system testing, integration testing, user acceptance testing, etc.) and data migration prior to launch.
  • Provide technical support to end-users and administrators.
  • Troubleshoot and resolve technical issues related to the EcoSys platform.
  • Create and maintain user manuals, technical documentation, and training materials.
  • Conduct training sessions for end-users and administrators to ensure effective use of the EcoSys platform.
  • Manage project timelines, deliverables, and resources for EcoSys implementations.
  • Collaborate with cross-functional teams to ensure successful project outcomes.
  • Plan and execute system upgrades, patches, and maintenance activities.
  • Ensure the EcoSys platform is up-to-date, secure, and running smoothly.
  • Identify opportunities for process improvements and system enhancements.
  • Stay current with the latest features and updates of the Ecosys platform and related technologies.
Qualifications:
  • Bachelor's degree in Computer Science information technology, or a related field.
  • 4 years of experience with the Ecosys software.
  • Strong understanding of project management principles and methodologies.
  • Proficiency in scripting languages (e.g., SQL, JavaScript) and data integration tools.
  • Experience with report writing and dashboard creation.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and team members.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Location: Remote

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Professional development opportunities
  • Collaborative and supportive work environment

How to Apply: Please submit your resume and cover letter detailing your relevant experience and qualifications.

Pyrovio is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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About Pyrovio

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2007

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