ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Detroit, MI

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

ZEISS

Service Specialist & 2nd Level Support

Wixom, MI · On-site +1

$73K - $91K/yr

Support Field Service Engineers remotely during onsite interventions. * Occasionally participate in ... Collect and structure all relevant technical information for complex cases. * Work with 3rd Level ...

WSP

Intermediate Substation Design Engineer

Ann Arbor, MI · On-site +1

$97K - $124K/yr

This position offers an onsite, hybrid, or remote work arrangement, depending on candidate location, experience, and business needs. Provides support to technical staff, engineers, and project ...

theITSC

Be Seen First

Sales Representative (Remote)

Detroit, MI · Remote

$40K - $60K/yr (+ commission)

This is a fully remote position. What you'll do: Client Account Representatives participate in the ... Company Description theITSupportCenter is an industry-leading provider of expert technical support ...

previous page

Showing results 41-60

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Detroit, MI

Technical Support Engineer Remote information

See Detroit, MI salary details

$37.1K

$78.2K

$118.3K

How much do technical support engineer remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer remote in Detroit, MI is $78,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Detroit, MI?

The most popular types of Technical Support Engineer jobs in Detroit, MI are:

What are popular job titles related to Technical Support Engineer Remote jobs in Detroit, MI?

For Technical Support Engineer Remote jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Detroit, MI look for?

The top searched job categories for Technical Support Engineer Remote jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Technical Support Engineer Remote jobs?

Cities near Detroit, MI with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Detroit, MI as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,239 per year, or $37.6 per hour.

Ecosys Technical Specialist

Pyrovio

Ann Arbor, MI • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Pyrovio Consulting is a leading provider of comprehensive solutions in the realm of project management and enterprise software implementation. We specialize in assisting large-scale capital clients in optimizing their operations. Our team of dedicated professionals is committed to delivering innovative and tailored solutions that drive efficiency, productivity, scalability, and success for our clients.

Our clients include Fortune 500 companies as well as multinational companies in all sectors: private, public, and government. We have performed engagements in the US and other countries.

Job Summary:

The Technical Specialist - EcoSys is responsible for the implementation, configuration, and ongoing support of the Hexagon EcoSys software platform. This role involves working closely with clients to understand their requirements, develop custom solutions, and ensure the platform operates efficiently. The specialist will also provide training, troubleshoot issues, and contribute to continuous improvement initiatives.

Key Responsibilities:
  • Setup and configure the Hexagon EcoSys platform for clients.
  • Customize Ecosys modules to meet client specifications and business requirements.
  • Integrate EcoSys with other enterprise systems and data sources.
  • Develop custom reports, dashboards, and data visualizations using EcoSys tools.
  • Write and optimize scripts and queries to enhance the functionality of the EcoSys platform.
  • Conduct testing (system testing, integration testing, user acceptance testing, etc.) and data migration prior to launch.
  • Provide technical support to end-users and administrators.
  • Troubleshoot and resolve technical issues related to the EcoSys platform.
  • Create and maintain user manuals, technical documentation, and training materials.
  • Conduct training sessions for end-users and administrators to ensure effective use of the EcoSys platform.
  • Manage project timelines, deliverables, and resources for EcoSys implementations.
  • Collaborate with cross-functional teams to ensure successful project outcomes.
  • Plan and execute system upgrades, patches, and maintenance activities.
  • Ensure the EcoSys platform is up-to-date, secure, and running smoothly.
  • Identify opportunities for process improvements and system enhancements.
  • Stay current with the latest features and updates of the Ecosys platform and related technologies.
Qualifications:
  • Bachelor's degree in Computer Science information technology, or a related field.
  • 4 years of experience with the Ecosys software.
  • Strong understanding of project management principles and methodologies.
  • Proficiency in scripting languages (e.g., SQL, JavaScript) and data integration tools.
  • Experience with report writing and dashboard creation.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and team members.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Location: Remote

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Professional development opportunities
  • Collaborative and supportive work environment

How to Apply: Please submit your resume and cover letter detailing your relevant experience and qualifications.

Pyrovio is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Employment Type: FULL_TIME
Pyrovio logo

About Pyrovio

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2007

View All Pyrovio Jobs

Apply