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Technical Support Engineer Remote Jobs in Detroit, MI

Lenze

Application Engineer

Detroit, MI · On-site +1

$85K - $130K/yr

Application Engineer Position Location: Remote in Michigan, preferably near Detroit On-Target ... Deliver advanced technical support to customers and internal teams (remote and onsite) * Size and ...

Lenze Americas Corporation

Application Engineer

Detroit, MI · On-site +1

$85K - $130K/yr

Application Engineer Position Location: Remote in Michigan, preferably near Detroit On-Target ... Deliver advanced technical support to customers and internal teams (remote and onsite) * Size and ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Detroit, MI

Technical Support Engineer Remote information

See Detroit, MI salary details

$37.1K

$78.2K

$118.3K

How much do technical support engineer remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer remote in Detroit, MI is $78,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Detroit, MI?

The most popular types of Technical Support Engineer jobs in Detroit, MI are:

What are popular job titles related to Technical Support Engineer Remote jobs in Detroit, MI?

For Technical Support Engineer Remote jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Detroit, MI look for?

The top searched job categories for Technical Support Engineer Remote jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Technical Support Engineer Remote jobs?

Cities near Detroit, MI with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Detroit, MI as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,239 per year, or $37.6 per hour.

Application Engineer

Lenze

Detroit, MI • On-site, Remote

$85K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Position: Application Engineer
Position Location: Remote in Michigan, preferably near Detroit
On-Target Compensation: $85,000 - $130,000 ( Compensation is an estimate and includes base salary plus incentives, depends on skills, knowledge, education, location, and experience)
Position Snapshot: The Application Engineer provides technical expertise in motion control, drive systems, and industrial automation. This role supports customers with application development, drive and servo system selection, commissioning, troubleshooting, and machine performance optimization while partnering closely with Sales to develop differentiated motion solutions.
About you: You're naturally analytical, detail-oriented, and love solving complex problems, especially when it helps customers succeed. You bring a strong foundation in industrial automation and enjoy translating technical challenges into practical, value-driven solutions. You're a strong communicator who partners seamlessly with sales team members to drive results, building trust quickly and becoming a go-to resource for both customers and internal teams. You are considered reliable, customer-focused, and collaborative, and you take pride in being the person others count on to get it right and keep things moving forward.
A day in the life:
Solution Development & Engineering
  • Develop system and application solutions, including motion architecture, system topology, and software design
  • Create customer-specific application software and support full project lifecycle (prototype through commissioning)
  • Configure and commission drives (VFDs, inverters, servo systems) and develop PLC/HMI programs
  • Support testing, start-up, and field validation of automation solutions
  • Capture and standardize application knowledge into reusable tools and best practices

Pre-Sales, Sales & Customer Engagement
  • Partner with Sales to develop solution concepts aligned to customer requirements
  • Provide technical support during pre-sales activities, including customer meetings, workshops, and presentations
  • Assist in preparing proposals and identifying upsell or cross-sell opportunities
  • Build strong customer relationships and support overall sales growth objectives

Technical Support & Product Expertise
  • Deliver advanced technical support to customers and internal teams (remote and onsite)
  • Size and select appropriate products and solutions based on application needs
  • Support commissioning and troubleshooting during system start-up

Training & Demonstrations
  • Conduct product demonstrations and deliver technical training to customers and internal teams
  • Develop training materials, application documentation, and technical guides
  • Support ongoing technical development within the Sales organization

Travel
  • Travel up to 25% across the region for customer support, sales activities, and training

Requirements
What you will need:
  • Bachelor's degree in electrical, Mechatronics, Robotics, or Mechanical Engineering or relevant experience
  • Proficient in IEC 61131-3 programming languages (Ladder, Structured Text, Function Block Diagram)
  • Experience with motion control systems, PLC's, HMI programming and industrial communication protocols (EtherCAT, CAN, Ethernet-IP, RS232/485)
  • Strong mechatronics background, integrating mechanical, electrical, and software systems
  • Skilled in machine commissioning and creating application/machine specifications
  • Familiarity with wiring diagrams and troubleshooting customer wiring
  • Preferred experience with Visual Basic, Windows-based software installation and setup
  • Knowledge of machine safety standards and project management practices
  • Solid understanding of Windows OS and Microsoft tools (Excel, Word, Outlook, Visio, MS Project)
  • Ability to travel up to 25%, including overnight travel within the region

Perks of being part of our team:
  • Blue Cross Blue Shield Medical Insurance - multiple plan options
  • Blue Cross Blue Shield Dental Insurance
  • FSA, HSA options
  • Vision Insurance
  • 401k with company match, fully vested
  • Paid Time Off
  • 10 company paid holidays
  • Company paid disability & AD&D insurance
  • 100% paid parental leave after one year of service
  • Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
  • Tuition reimbursement
  • Many of our positions offer flexible schedules to meet your needs
  • Relaxed business casual environment
  • Sit/Stand desks for onsite office positions
  • Frequent team building activities
  • Career development opportunities

About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and industrial equipment (pumps/fans).
A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.
Our culture: We're powered by people. Our culture is built on collaboration, innovation, and respect-where every voice matters and every idea has the potential to shape the futureWe believe in balance, supporting our team with the flexibility and resources they need to thrive both professionally and personally.
Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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