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Remote Tech Support Jobs in Michigan (NOW HIRING)

World Renew

IT Support Specialist

Byron Center, MI · On-site +1

$68K - $76K/yr

Support employees across multiple countries, offices, and time zones, including remote and low ... Technology Asset & Inventory Management * Maintain accurate inventory records for hardware ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support ...

Aunalytics

Field Technician L2

Grand Rapids, MI · Remote

$18.25 - $25/hr

Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Remote access solution support: VPN, connectivity support for Terminal Services, Citrix and other remote access ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Michigan

Remote Tech Support information

See Michigan salary details

$23.5K

$37.9K

$57.5K

How much do remote tech support jobs pay per year?

As of Jul 23, 2026, the average yearly pay for remote tech support in Michigan is $37,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $41,000.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Michigan? The most popular types of Tech Support jobs in Michigan are:
What are popular job titles related to Remote Tech Support jobs in Michigan? For Remote Tech Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Michigan look for? The top searched job categories for Remote Tech Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Tech Support jobs? Cities in Michigan with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Michigan as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 60% Physical, 3% Hybrid, and 37% Remote job distribution, with an average salary of $37,897 per year, or $18.2 per hour.

IT Support Specialist

World Renew

Byron Center, MI • On-site, Remote

$68K - $76K/yr

Full-time

Posted 6 days ago

Job description

Job Title: IT Support Specialist
Department: Operations
Reports To: Information Systems Director
Status: Full-Time (36 hours/week)
Location: Hybrid - Byron Center, Michigan
Salary Level:K $68,347 - $76,890
PURPOSE:
The IT Support Specialist serves as the primary point of contact for technology support across World Renew's global operations. This role provides Level 1 and Level 2 technical support, manages end-user technology assets, delivers user training, maintains IT documentation, and contributes to secure, reliable, and mission-aligned technology services worldwide.
The IT Support Specialist partners with employees across multiple locations and time zones to resolve technology issues, improve service delivery, promote technology adoption, and support the effective use of systems and tools that enable World Renew's humanitarian mission.
We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Helpdesk Management & Technical Support
  • Provide Level 1 and Level 2 technical support through Microsoft Teams, email, phone, and the IT Service Management platform.
  • Serve as the primary point of contact for employees seeking assistance with technology-related issues.
  • Troubleshoot and resolve incidents involving Microsoft 365, Windows operating systems, hardware, software applications, mobile devices, collaboration tools, printers, and business applications.
  • Analyze technical issues, identify solutions, and resolve requests while ensuring a positive user experience.
  • Document user interactions, troubleshooting steps, resolutions, and follow-up activities within the IT service management system.
  • Communicate clearly and professionally throughout the support lifecycle.
  • Escalate complex technical issues while maintaining ownership through resolution.
  • Support employees across multiple countries, offices, and time zones, including remote and low-bandwidth environments.
  • Assist with employee onboarding and offboarding processes, including account provisioning, equipment setup, and technology access.

Technology Asset & Inventory Management
  • Maintain accurate inventory records for hardware, software licenses, mobile devices, peripherals, and other technology assets.
  • Track asset assignments, warranties, lifecycle management, replacements, and disposal activities.
  • Conduct periodic inventory audits and reconciliations to ensure asset accuracy and compliance.
  • Coordinate procurement, deployment, recovery, and refresh activities for end-user technology equipment.
  • Maintain documentation related to equipment assignment and technology resources.

User Training & Technology Adoption
  • Provide technology onboarding and ongoing support training for employees.
  • Deliver training related to Microsoft 365, cybersecurity awareness, collaboration platforms, and organizational technology systems.
  • Develop user guides, quick-reference materials, and self-service resources to improve technology adoption.
  • Support employees in effectively using technology tools to improve productivity and collaboration.

Documentation & Knowledge Management
  • Create, maintain, and improve technical documentation, procedures, and troubleshooting guides.
  • Develop and maintain IT knowledge base resources to support employee self-service.
  • Document recurring issues, root causes, solutions, and best practices.
  • Ensure documentation remains current and aligned with technology changes, policies, and procedures.

Security, Quality & Compliance
  • Follow established IT support, security, and documentation standards.
  • Support cybersecurity practices including multi-factor authentication (MFA), endpoint protection, access controls, and security awareness initiatives.
  • Protect confidential employee, organizational, partner, and beneficiary information.
  • Support compliance with organizational technology policies, ITIL practices, and cybersecurity standards.
  • Contribute to continuous improvement efforts that enhance IT service quality and security.

Collaboration & Continuous Improvement
  • Collaborate with global IT team members and vendors to improve technology services and user experience.
  • Identify recurring technology issues and recommend process improvements.
  • Participate in IT projects, system implementations, technology upgrades, and organizational initiatives.
  • Assist with testing, deployment, and adoption of new technology solutions.
  • Contribute recommendations that improve operational efficiency, security, and service delivery.

Additional Responsibilities
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
This position has no direct supervisory responsibilities.
The IT Support Specialist may provide functional support, guidance, and knowledge sharing to employees, vendors, consultants, or project team members related to technology services and initiatives.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED:
  • Able to respect and support the mission, vision, and values of World Renew.
  • Demonstrated commitment to Christ and ability to recognize this position as one that contributes to the work of His Kingdom.
  • Familiarity with the Reformed faith and tradition as practiced by the CRCNA.
  • Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion, and equity.
  • Committed to working toward gender equality, equity, and justice in all aspects of programming, plans, policies, and organizational structure.
  • Strong technical troubleshooting and problem-solving skills.
  • Strong knowledge of Microsoft 365 applications, Windows operating systems, hardware, and workplace technology solutions.
  • Experience supporting IT Service Management (ITSM) platforms and ticketing systems.
  • Ability to provide technical support in remote and low-bandwidth environments.
  • Knowledge of ITIL principles, cybersecurity practices, and technology service management.
  • Ability to explain technical concepts clearly to users with varying levels of technical knowledge.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Strong customer service mindset and commitment to supporting employees.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Ability to work independently while collaborating effectively with a global team.
  • Demonstrated commitment to continuous learning and process improvement.

Preferred Certifications
  • ITIL Foundation Certification preferred.
  • Microsoft 365 certifications preferred.
  • CompTIA A+ or equivalent technical certifications preferred.
  • Additional cybersecurity or IT service management certifications preferred.

EDUCATION & EXPERIENCE:
  • Bachelor's degree in Computer Science, Information Technology, or related field required.
  • Minimum of 5-7 years of experience in Service Desk, Help Desk, Technical Support, or IT Operations roles.
  • Experience supporting geographically distributed users in a global organization required.
  • Experience working with IT Service Management (ITSM) platforms and ticketing systems required.
  • Experience supporting remote employees and international operations preferred.
  • Experience working in a mission-driven or humanitarian organization preferred.

LANGUAGE SKILLS
  • Fluency in English with strong verbal and written communication skills.
  • Ability to communicate technical information clearly and effectively with employees from diverse cultural and technical backgrounds.

Physical Demands & Work Environment
  • Primarily computer-based work; sitting for extended periods.
  • Occasional walking, standing, and handling of technology equipment.
  • May require occasional lifting and movement of computer equipment and peripherals.
  • No significant exposure to adverse environmental conditions.

Reasonable accommodations will be made for individuals with disabilities.
World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD July 24, 2026, for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.

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