Technical Support Engineer Remote Jobs in Michigan

Description

Company Description

Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China, with a worldwide market network covering more than 150 countries, 20 service languages, knowledgeable sales and after-sales teams, and 24/7 service, Bodorlaser has become a trusted name in the laser cutting industry. Our advanced laser technology, innovative engineering, and commitment to customer satisfaction have enabled us to deliver world-class solutions to businesses of all sizes.

With our US headquarters located in Schaumburg, Illinois, Bodorlaser is expanding its presence in the US market. We offer cutting-edge laser machinery for industries including automotive, aerospace, electronics, and manufacturing. Our products are known for their precision, efficiency, affordability, and ability to meet the ever-evolving demands of modern industry.

At Bodorlaser, we are dedicated to creating an environment where our employees can thrive professionally and personally and fostering a culture of innovation, teamwork, and continuous learning. With a diverse team of professionals from around the globe, we embrace cross-cultural collaboration and strive to deliver exceptional service and technical support to our clients worldwide.

We offer competitive compensation, comprehensive benefits, and the flexibility of remote working options to empower our team members to succeed. If you are driven, customer-focused, and passionate about cutting-edge technology, BodorLaser offers an exciting opportunity to be part of a fast-growing, dynamic team.

Role Description:

Bodorlaser is seeking a highly self-motivated and ambitious Sales Manager/Engineer or Account Manager to join our team for a full-time, remote role in the Lakeside Region. This position offers the opportunity to work flexibly from home while engaging with clients, solving technical challenges, and driving sales growth.

The ideal candidate will have strong initiative, excellent business communication and interpersonal skills, and basic proficiency in Mandarin Chinese. A successful candidate must be able to manage relationships effectively with new and existing clients, provide technical product information, and work collaboratively with internal teams across different time zones, especially during the sales cycle.

Requirements

 Responsibilities:

• Identify and pursue new business opportunities in the assigned region, while nurturing relationships with existing customers.
• Analyze market trends in the given area and report findings to management for sales strategy optimization.
• Manage the entire sales process, from generating leads to qualifying prospects and closing deals, meeting or exceeding sales targets.
• Collaborate with internal teams, including Marketing, Operations, and Service teams, to ensure customer needs are met and issues are resolved.
• Provide technical support to clients, troubleshoot product issues, and recommend improved materials or machinery.
• Assist the Marketing and Sales team with organizing and attending trade shows, conferences, and other promotional events.
• Regularly visit customer sites to maintain relationships, resolve technical challenges, and present solutions.
• Work closely with Product teams from the parent company to align on technical requirements for equipment and proposals.
• Prepare and deliver detailed proposals and presentations based on customer specifications.
• Ensure all administrative processes are handled effectively during the sales cycle, coordinating with different departments.
• Regularly report on sales progress and challenges to the supervisor.
• Other duties as assigned.

Basic Qualifications:

• Strong self-motivation and proactive approach, with excellent business communication and interpersonal skills.
• Proficiency in both written and spoken English; basic communication skills in Mandarin Chinese.
• Ability to travel for overnight business approximately 25% of the time within the US, mainly in the State of Michigan.
• Proficiency in using CRM systems and creating reports and presentations.
• Able to work both independently and collaboratively in a fast-paced environment, often requiring coordination across time zones.
• Flexibility to occasionally work outside regular business hours.
• Experience managing cross-departmental workflows and processes.
• Bachelor's degree or above.
• 2-10 years of experience in sales or technical roles within the machine tool or manufacturing industry.
• Ability to work under pressure and ambiguity.

Preferred Qualifications:

• Bachelor's degree in mechanical engineering, Business/Marketing, or a related field.
• 3+ years' experience in selling laser cutting machines or other CNC machines.
• Prior experience working in a cross-cultural, multinational company environment.
• Residing in the Detroit/Lansing/Grand Rapids Area is preferred.

Location:

This is a fully remote position, but frequent travel to visit customers in Michigan is required. Candidates based in the Detroit/Lansing/Grand Rapids area are preferred. Relocation is required if located outside of the state of Michigan.

For Pay Transparency, Compensation Description:
The base salary range for this position in the selected city is $65,000 to $80,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. In addition to the base salary, this role is eligible for commissions and bonus based on sales performance.The total compensation package, including commissions and bonuses, can significantly exceed the base salary depending on individual and company performance, and the estimated annual earnings for this role are between $100,000 and $150,000.
Benefits and Perks:

• Competitive compensation package
• Company-paid medical insurance
• Dental, and vision insurance
• Company paid basic life, short- & long-term disability insurance
• 401(k) with employer match
• Generous leave policy
• Flexible spending account
• Employee assistance program
• Holiday bonus
• Birthday gift cards
• Visa sponsorship for eligible employees
• Flexible working hours and the ability to work from home

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.