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Remote Technical Support Contractor Jobs in Michigan

This position reports to the Energy Customer Support Ops Lead. Key Responsibilities: Technical diagnosis and troubleshooting * Navigate available tools to perform remote diagnosis & troubleshooting

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

EV Technical service Agent

Warren, MI ยท On-site +1

$23 - $26/hr

Perform remote diagnosis and troubleshooting of advanced energy charging equipment, utilizing ... Support the creation of comprehensive training materials, leveraging your experience and expertise ...

Field Application Engineer '27

Grand Rapids, MI ยท On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Field Application Engineer '27

Novi, MI ยท On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are the most commonly searched types of Technical Support Contractor jobs in Michigan? The most popular types of Technical Support Contractor jobs in Michigan are:
What are popular job titles related to Remote Technical Support Contractor jobs in Michigan? For Remote Technical Support Contractor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Michigan look for? The top searched job categories for Remote Technical Support Contractor jobs in Michigan are:
What cities in Michigan are hiring for Remote Technical Support Contractor jobs? Cities in Michigan with the most Remote Technical Support Contractor job openings:

Robotics/Automation Technical Support Specialist

Aston Carter

Auburn Hills, MI โ€ข On-site, Remote

$40 - $43/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New


Job description

Job Title: Technical Support Specialist

Job Description

The Technical Support Specialist provides expert technical assistance to customers, partners, and internal teams for advanced robotic and automation products and systems. This role is critical in ensuring high customer satisfaction by diagnosing issues, resolving technical challenges, and supporting the successful operation of robotic solutions. You will proactively communicate with customers and sales teams to understand customer needs, identify opportunities, and contribute to service growth and industrial innovation.

Responsibilities

  • Provide escalation-level technical support for products, systems, and software through phone, email, and remote support tools.
  • Troubleshoot hardware, software, and application-related issues in robotics and automation systems.
  • Analyze customer problems, identify root causes, and recommend effective, long-term solutions.
  • Collaborate closely with engineering, product management, and field service teams to resolve complex technical issues.
  • Document support cases, solutions, and best practices in internal support systems to build knowledge and improve future responses.
  • Deliver a high level of customer service while consistently meeting response time and quality targets.
  • Support sales teams by providing technical insights that help address customer needs and enable service growth.
  • Maintain accurate records of customer interactions, technical findings, and resolution steps.
  • Use remote diagnostic tools and standard office software to assess system performance and guide customers through solutions.
  • Travel as needed to customer sites, up to approximately 10–20%, to support field service activities and technical escalations.

Essential Skills

  • Bachelor’s degree and 4+ years of experience, Associate’s degree and 6+ years of experience, or a high school diploma and 8+ years of experience.
  • At least 4+ years of technical support, field service, or engineering experience working with industrial robotics, PLCs, or automation systems.
  • Demonstrated experience in technical support, customer service, and customer support in an industrial or automation environment.
  • Strong troubleshooting and analytical skills for diagnosing hardware, software, and application-related issues.
  • Experience working with robotics and automation systems and a strong interest in this field.
  • Proficiency with Microsoft Office tools, including Microsoft Excel, and comfort with data entry and general office software.
  • Ability to provide professional customer service and communicate clearly with customers and internal teams.
  • Willingness to travel approximately 10–20% as part of the role.
  • Ability to communicate effectively in English; Spanish language skills are a plus.
  • Existing work authorization that permits employment in the United States.

Additional Skills & Qualifications

  • Experience with the specific robotic products and solutions used in this environment is preferred.
  • Programming experience, such as robot programming or scripting in industrial or technical environments, is preferred.
  • Experience in sales support or working closely with sales teams to address technical questions.
  • Background in field service for industrial equipment or automation systems.
  • Comfort working in a global, collaborative environment with cross-functional teams.
  • Strong documentation skills, including the ability to record cases, solutions, and best practices clearly and accurately.
Job Type & Location

This is a Contract position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $40.00 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.


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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US